4.8 out of 5

"The Welcome Factor wowed us - like we were expected and wanted. The room was warm, tv was quietly on, subdued lighting, heated towel rail was on and ... " More

By a verified traveller on Sun 08 Jul 2018

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Hotel Description

A luxury stay in the heart of Paihia awaits you at The Waterfront Suites - Heritage Collection. Within steps you'll find Paihia Wharf and Paihia Beach within a short 5-minute stroll. Highlights at this beachfront property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

You can enjoy an LCD TV with digital channels, and each apartment features a DVD player, a hairdryer and an iron/ironing board. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a hob.

This beach apartment offers free WiFi in public areas, barbecues and childcare. Added amenities include laundry facilities, dry cleaning/laundry services and tour/ticket assistance. There's also the convenience of free self parking.

With a stay at this 5-star Paihia property, you'll be 2.4 km (1.5 mi) from Waitangi Treaty Grounds.

Deluxe Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$139 per night

Paihia Sails – Three Bedroom Premium Suite (Located in different building)

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Penthouse, 3 Bedrooms

Bed Count 5 Twin Beds Maximum Occupancy 6 Max

Deluxe Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Premium Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

The Waterfront Suites - Heritage Collection ratings based on 260 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Waterfront Suites - Heritage Collection

Everyone (92) Couples (77) Family (91)
4 out of 5

Posted by on 19 Jul. 2019

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5 out of 5
Awesome property, loved our stay there. Will definitely go back

Posted by on 16 Jun. 2019

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5 out of 5

Posted by on 27 Apr. 2019

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4 out of 5
Great location! Beautiful views! Unlike - coaches we’re old and dirty - the need to be steam cleaned. Secondly, the lounge floor rug was disgustingly dirty, again the rug needs a clean.

Posted by on 23 Apr. 2019

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5 out of 5
Great location, close to everything, great size room for the family. Master bedroom bed was a little soft for me personally.

Posted by , from Auckland, NZ on 25 Mar. 2019

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4 out of 5
Our only tiny complaint was that there was no air-conditioning in our suite. Otherwise it was very comfortable, handy to the shops & bars & no road noise.

Posted by on 7 Mar. 2019

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2 out of 5
Despite the fact we chose a very summers weekend to stay here, but at almost $400 a night at a 5 star place, I was expecting more. The property was very dated, old in the the unit we were in, The bathroom was in bad condition the shower always overflowing into the bathroom area. It was supposed to be a 1 bedroom unit but it was a Studio with a large sliding door to close off the lounge. If you closed it, it had bad air flow, if you left it open the light from the frosted window with no curtains kept you up. The milk didnt get replenished after house keeping had been gone and the bed making skills could be better. Only one Mirror in the bathroom and not others in the room. Lighting was Poor. The people in the above apartments were noisy and partied all night, we woke up to cigarette butts in our outdoor seating area. The TV in the bedroom only offered Freeview Channels which was disappointing for a place that suggests its 5 stars?!! It is in need for an upgrade. I booked this place as I wanted to stay someone plush with plush amenities and thats what you would hope when you book a 5 start place.

Posted by on 30 Jan. 2019

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5 out of 5
An amazing property and perfect for the weekend away. Amazing staff, rooms and location

Posted by on 22 Jan. 2019

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4 out of 5

Posted by on 28 Oct. 2018

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Comment from Hotel Management

30 Oct. 2018 by The Waterfront Team

Thank you

5 out of 5
very handy location, friendly staff and comfortable apartments

Posted by on 29 Sep. 2018

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Comment from Hotel Management

3 Oct. 2018 by RD

Thank you for staying with us. We look forward to welcoming you when you are next in bay. Kind regards, The Heritage Waterfront Suites team !

About the The Waterfront Suites - Heritage Collection

Location 100 Marsden Road, Paihia, 0210

Property Features

As a guest of The Waterfront Suites - Heritage Collection, you'll find an outdoor pool, tour or ticket assistance, and a BBQ. Event space at this apartment measures 592 square feet (55 square metres) and includes meeting rooms. Public spaces have free WiFi. The luxury The Waterfront Suites - Heritage Collection also features laundry facilities, dry cleaning/laundry services, and a safe deposit box at the front desk. Free self parking is available. This 5-star Paihia apartment is smoke free.

  • 26 guestrooms or units
  • 3 levels
  • 2 buildings
  • 592 sq ft of conference space
  • 55 sq. m of conference space
  • Built in 2006
  • Childcare (surcharge)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Front desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (247.2 km / 153.6 mi)
  • Parking: Free self parking

Room Amenities

The Waterfront Suites - Heritage Collection offers 26 forms of accommodation with washers/dryers and DVD players. Accommodation at this 5-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and a hairdryer. LCD televisions come with digital channels. Housekeeping is provided on a daily basis.

  • In-room kitchen
  • Washer and dryer
  • LCD television
  • Digital channels
  • DVD player
  • Fridge (full size)
  • Microwave
  • Hob
  • Dishwasher
  • Kitchenware
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Connecting rooms available

Nearby Activities

Recreational amenities at the apartment include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time ends at 7 PM
  • Check-in time starts at 2 PM

Special check-in instructions:

The front desk is open daily from 7:30 AM - 7 PM.
If you are planning to arrive after 7 PM, please contact the property in advance using the information on the booking confirmation.

The front desk at this property is open daily from 7:30 AM - 7 PM.
Guests arriving after 7 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 35.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

The Paihia Sails Three Bedroom Premium Suite is located in a different building, 55 yards (50 meters) from the main property and does not have access to amenities such as the pool and barbecue facilities. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: NZD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Waterfront Suites Apartment Paihia
  • Waterfront Suites Apartment
  • Waterfront Suites Paihia
  • Waterfront Suites
  • The Waterfront Hotel Paihia
  • Waterfront Suites Heritage Collection Apartment Paihia
  • Waterfront Suites Heritage Collection Apartment
  • Waterfront Suites Heritage Collection Paihia
  • Waterfront Suites Heritage Collection
  • The Waterfront Suites - Heritage Collection Paihia
  • The Waterfront Suites
  • Waterfront Suites Heritage Co

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.