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4.4 out of 5

"The pool was very handy for Mornings/ Staff very helpful- prompt maintenance to small problems " More

By a verified traveller on Sun 25 Sep 2022

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Hotel Description

At The Sebel Palm Cove you'll be within a 15-minute walk of Palm Cove Beach and 2.1 km (1.3 mi) from Vie Spa Palm Cove.

Each apartment is soundproofed and features a flat-screen TV with cable channels, along with free WiFi, a balcony, and a DVD player. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include premium bedding, a rainfall showerhead, and free toiletries. A coffee/tea maker, a safe, and a hair dryer are also available. Limited housekeeping is available.

Enjoy the outdoor swimming pool, gym, sauna, and pool loungers. Added amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Standard Apartment, 1 Bedroom, Non Smoking, Kitchen (Apartment)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Studio, Non Smoking, Kitchenette (Studio Apartment)

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Sebel Palm Cove ratings based on 89 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Sebel Palm Cove

Everyone (41) Couples (27) Family (20)
5 out of 5

Posted by on 5 Jan. 2023

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5 out of 5
The pool was very handy for Mornings/ Staff very helpful- prompt maintenance to small problems

Posted by on 25 Sep. 2022

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Comment from Hotel Management

10 Oct. 2022 by Eloise

Dear Gerald,Apologies for the delay in response. Thank you for taking the time to give us your feedback we are so pleased you enjoyed your stay. Best wishes all at The Sebel PC

1 out of 5
The outlook from the balcony is priceless. The room is extremely tired, the bed was unbelievably uncomfortable and we had to sleep on the lounge instead? There was no fly screens on any windows so we couldn’t keep them open? This was a special 60th birthday surprise and let itself down big time. This cost me a small fortune to boot….

Posted by on 10 Sep. 2022

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Comment from Hotel Management

10 Oct. 2022 by Eloise

Dear Andy,Apologies for the delay in response. Thank you for taking the time to give us your feedback.We will do everything to rectify these issues we do have flyscreens, we wish you had come to us we could have helped. Best wishes all at The Sebel PC

3 out of 5
Definitely not “sebel” standard. Rooms are a great size but are dated, and had better days. Seems to be “quick” cleaned as there was alot of dirt/dust/rubbish jammed down areas such as the washing machine. Our sink leaked- attempted to contact reception on 4 occasions and no one got back to us. No cafe etc on site so byo food unless you plan to eat out the entire time

Posted by on 30 May 2022

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Comment from Hotel Management

31 May 2022 by Angie

Thank you for your feedback. We're sorry to hear about your experience in this instance and that we didn't meet the level of service we strive to provide. Please rest assured that we will be address this review so that we can learn from it and do better in the future. Thank you for bringing this to our attention. Angie Reuter Hotel Manager

5 out of 5
All good

Posted by on 27 May 2022

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Comment from Hotel Management

29 May 2022 by Angie

Thank you, Norm. We are always grateful for guest feedback and look forward to welcoming you back again soon.

4 out of 5
We had a studio apartment which was well appointed and spacious. The one thing I missed was mot having our own laundry and the common laundry down stairs was dated and not as clean as I would have liked. The pool area and barbecue facility was good although the pool probably needs a resurface but it was clean.

Posted by on 18 Feb. 2021

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5 out of 5
The room was excellent and very clean, Wi-fi and Tv were slightly dated but apart from that everything was great. Would stay again.

Posted by on 2 Mar. 2020

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4 out of 5

Posted by on 8 Feb. 2020

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5 out of 5
The 3BR apartment was nice and new. For a family of 8, they only 2 small sauce pans, we had to go out and buy a pot. During our stay, there was a black out and the AC was over working so water was dripping and dishwasher stopped working. Other than those small issues. We we’re happy with our stay.

Posted by , from Melbourne on 19 Jan. 2020

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5 out of 5
Property interior was in top form, super nice that we had music playing when we entered - was a nice touch. Hotel staff on deck was very helpful - the manager Emil Gan was very friendly and accommodating in terms of pointing us out things to do, places to go and what food options to eat. Everything was in order and apartment was spotless, really great!

Posted by on 16 Jan. 2020

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About the The Sebel Palm Cove Coral Coast

Location Coral Coast Drive, Palm Cove, QLD 4879

Property Features

The Sebel Palm Cove offers its guests an outdoor pool, a sauna, and a fitness center. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Tour/ticket assistance, barbecue grills, and a garden are also featured at the business-friendly The Sebel Palm Cove. Self parking is free. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. This 4-star Cairns apartment is smoke free.

  • 1 building
  • 37 guestrooms or units
  • 3 levels
  • Built in 2006
  • Poolside lounge chairs
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

The Sebel Palm Cove offers 37 air-conditioned accommodations with DVD players and safes. Rooms open to balconies. Beds feature premium bedding. Accommodations at this 4-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Cairns apartment provides complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Private balcony
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (surcharge)
  • Housekeeping (limited)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 4:00 PM
  • Saturday - Sunday: 8:00 AM - noon
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 4:00 PM
  • Saturday - Sunday: 8:00 AM - noon
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 25.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Guest will receive an email before arrival 48 hours
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 22 per person (one way)
  • Airport shuttle fee per child: AUD 11.00 (one-way), (from 2 to 14 years old)
  • Crib (infant bed) fee: AUD 25.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sebel Coral
  • Sebel Coral Hotel
  • Sebel Coral Hotel Palm Cove Coast
  • Sebel Palm Cove Coral Coast
  • Sebel Palm Cove Coral Coast Apartment
  • Sebel Coral Coast Apartment
  • Sebel Coral Coast
  • The Sebel Palm Cove Apartment
  • The Sebel Palm Cove Palm Cove
  • The Sebel Palm Cove Coral Coast
  • The Sebel Palm Cove Apartment Palm Cove

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.