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4.1 out of 5

"The hotel was fine. I booked airport transfers through your site and they didn’t show up to take us back to the airport. When I contacted them they sa ... " More

By a verified traveller on Wed 09 Aug 2023

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Hotel Description

A family-friendly stay in the heart of Patong awaits you at The Charm Resort Phuket. Within steps you'll find Patong Beach and Bangla Road within a 15-minute stroll. Highlights at this beach resort include in-room free WiFi, balconies, and LCD TVs.

The restaurant, Allure Kitchen, serves international cuisine and is open for breakfast, lunch, and dinner. Sky bar is the resort's own rooftop bar, serving drinks along with brunch and lunch. Enjoy the outdoor swimming pool, gym, kids' swimming pool, and free pool cabanas. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 20-minute walk of this 4-star Patong resort include Kalim Beach and Jungceylon Shopping Center.

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
NZ$141* Per night/room 7 Apr. - 8 Apr.

The Charm Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Pool Access

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Suite, 1 Bedroom

Bed Count 2 King Beds Maximum Occupancy 5 Max

Family Suite, 2 Bedrooms (Duplex)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Charm Resort Phuket ratings based on 23 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Charm Resort Phuket

Everyone (14) Couples (4) Family (2)
4 out of 5
The hotel was fine. I booked airport transfers through your site and they didn’t show up to take us back to the airport. When I contacted them they said they came the am instead of pm I would like to be contacted about the refund

Posted by on 9 Aug. 2023

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Comment from Hotel Management

15 Aug. 2023 by The Charm Resort Phuket

Thank you for taking the time to write your comments for The Charm Resort Phuket on which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

5 out of 5

Posted by on 18 May 2023

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Comment from Hotel Management

13 Jun. 2023 by The Charm Resort Phuket

Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket

4 out of 5
Great location up the north end of Patong nice and quiet, best value hotel in the area!!

Posted by on 11 Apr. 2023

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Comment from Hotel Management

12 Apr. 2023 by The Charm Resort Phuket

Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.

2 out of 5
First 2 nights had to battle to get staff to clean air conditioning as room smelt like raw sewerage. Top pool was dirty. Personal pool around the building for 10 rooms had not been clean properly for 2 years. Steps to get in and out of pool had old worn out rubber so loud noise that would annoy the neighbours when getting in and out of pool.

Posted by on 9 Apr. 2023

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Comment from Hotel Management

12 Apr. 2023 by The Charm Resort Phuket

Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.

5 out of 5
Well located, bit of a walk to Bangla Rd, but nice and quiet at night Staff super friendly, everything you need is there.

Posted by on 16 Sep. 2022

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Comment from Hotel Management

18 Sep. 2022 by The Charm - Management

Thank you very much for your review of The Charm Resort Phuket.We truly appreciate your kind comment, and we are delighted to know that you had a pleasant stay and enjoy the service we provided and we are looking forward to welcoming you back at The Charm Resort Phuket soon.Thank you and best regards,The Charm Resort Phuket

5 out of 5
The staff were fantastic, friendly and always happy to help,The infinity pool with swim up bar was outstanding however the downstairs pool could use cleaning on the walls and ladders. Overall we were very happy and would recommend the charm Resort as a great place to stay.

Posted by , from australia on 14 Oct. 2019

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Comment from Hotel Management

14 Oct. 2019 by Paramee

We appreciate the feedback very much. We hope that we would get a chance to make it up to you on your next stay in Phuket.

5 out of 5
Pool access from room. Staff were excellent at every step

Posted by on 7 Sep. 2019

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Comment from Hotel Management

7 Sep. 2019 by Paramee

We appreciate the feedback very much. We hope that we would get a chance to make it up to you on your next stay in Phuket.

4 out of 5
Excellent staff, and facilities. Great views from the pool. Short walk to the beach.

Posted by on 4 Aug. 2019

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Comment from Hotel Management

5 Aug. 2019 by Paramee

We appreciate the feedback very much. We hope that we would get a chance to make it up to you on your next stay in Phuket.

3 out of 5
Our first impressions of our room were underwhelming. Upon opening the door on our arrival the room had an odd odour, the couch was stained, bathroom door was hard to close, etc. The air-conditioner in the bedroom leaked and soaked all of our clothes in the suitcase. The buffet breakfast was very basic and did not offer a great deal of variety. If all you are after is a room to sleep in and you're not spending much time in there then maybe this is the place for you, although there are probably cheaper options for this. Its only a relaxing 20min walk to the Shopping Centre and Bangla Road. If you're after somewhere where you can relax and spend a bit more time in your room them look elsewhere.

Posted by on 1 Aug. 2019

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Comment from Hotel Management

2 Aug. 2019 by Paramee

Thank you for your feedback. Please accept our apologies for the disappointment you experienced. We have taken note of the issues you faced and we will evaluate ways to improve. We hope that we would get a chance to make it up to you on your next stay in Phuket.

3 out of 5
This hotel doesn’t have much going for it, staff are rude and unwilling to help, they wouldn’t assist with helping me to get to hospital and making an international call. Bar tenders at the pool were slow and unhelpful in assisting in getting towels. Breakfast is average and rooms are good and about 20 walk to main Area. Close to beach, wouldn’t stay again.

Posted by on 28 Jun. 2019

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Comment from Hotel Management

2 Jul. 2019 by The Charm Resort Phuket

Thank you for your feedback. Please accept our apologies for the disappointment you experienced. We have taken note of the issues you faced and we will evaluate ways to improve. We hope that we would get a chance to make it up to you on your next stay in Phuket.

Property Features

The Charm Resort Phuket offers its guests a children's pool, an outdoor pool, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at the family-friendly The Charm Resort Phuket. An airport shuttle (available on request) is available for a fee. Self parking is free. This 4-star Patong resort is smoke free.

  • 246 guestrooms or units
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

The Charm Resort Phuket offers 246 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Private balcony
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Allure Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Sky bar - This poolside rooftop bar serves brunch and lunch. Happy hour is offered.

Lobby lounge - Onsite lobby lounge. Happy hour is offered.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 16
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

The Charm Resort Phuket offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1050.0 per day.

Pet Policy

  • Pets and service animals are not allowed at The Charm Resort Phuket

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Union Pay, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Children stay free
  • Service animals not allowed
  • One child stays free
  • UnionPay
  • Car required
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 4
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safety and Health Administration (Thailand)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately THB 450 for adults and THB 250 for children
  • Airport shuttle fee: THB 1000 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: THB 1050.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charm Phuket
  • Charm Phuket Kathu
  • Charm Resort
  • Charm Resort Phuket
  • Charm Resort Phuket Kathu
  • The Charm Resort Phuket Patong
  • Charm Resort Phuket Patong
  • Charm Phuket Patong
  • The Charm Resort Phuket Resort
  • The Charm Resort Phuket Patong
  • The Charm Resort Phuket Resort Patong

You should know

  • Pool access available from 7 AM to 8:00 PM.
  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.