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"There was a really annoying squeaking outside of our room that got worse with the wind. We didn’t have linen provided for the sofa bed. The toilet had
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At Quality Hotel Point Cook you'll be within a 5-minute walk of Point Cook Coastal Park and 2.5 km (1.5 mi) from Royal Australian Air Force Museum. Highlights at this hotel include a full-service spa, a restaurant, and an indoor swimming pool.
A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and mani/pedis. The fine-dining restaurant, Cinnamon Bay, is open for dinner. At the hotel's own lounge bar, you can stop for a drink. 2153 square feet (200 square meters) of event facilities include meeting rooms and a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a gym, and a snack bar/deli. Cooked-to-order breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of free self parking.
In proximity to this 4-star Point Cook hotel you'll find Flemington Racecourse.
Quality Hotel Point Cook ratings based on 61 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Quality Hotel Point Cook
Everyone (33)Couples (14)Family (8)
3 out of 5
There was a really annoying squeaking outside of our room that got worse with the wind. We didn’t have linen provided for the sofa bed. The toilet had an odour. Rooms looked nice and lots of room and bed was comfortable.
Posted by Dani on 7 Mar. 2024
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Comment from Hotel Management
9 Mar. 2024
by Reception
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.
5 out of 5
Lovely place to stay
Posted by Timothy on 3 Mar. 2024
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Comment from Hotel Management
9 Mar. 2024
by Reception
Thanks so much for taking time to share your kind comments. It was a pleasure to have you. The staff and I are so happy we could make your stay so wonderful.
4 out of 5
The place needed work around units so much dust on outside
Posted by Greg on 25 Feb. 2024
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Comment from Hotel Management
25 Feb. 2024
by Front Desk
Thank you for taking the time to give us some feedback.Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.
1 out of 5
Posted by Ahmad on 27 Jan. 2024
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Comment from Hotel Management
31 Jan. 2024
by Front Desk
Good Afternoon, Thank you for your review Ahmad, we are sincerely sorry that your recent stay was a poor experience. We will escalate this issue, and ensure the appropriate changes are made. We hope to accommodate you in the future for a more enjoyable stay.
2 out of 5
Posted by Mim on 14 Jan. 2024
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Comment from Hotel Management
7 Feb. 2024
by Front Desk
Hello,We apologise that your stay wasn't up to your expectations. If you have an issue you would like to discuss or would like to offer us some feedback, please contact us. We hope your stay in the future is a better experience.
3 out of 5
Expensive for a very average room. On arrival I had to pay another 300 for security deposit which I did not receive back for a week. Staff were rude and I had to ask for a receipt 4 times. The place was dirty with dead flys on the furniture and a motorbike was riding in the paddock next door for hours into the evening.
Posted by Russell on 28 Dec. 2023
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Comment from Hotel Management
31 Jan. 2024
by Front Desk
Hello Russell, We are extremely sorry for this experience. Upon booking it is mentioned that the security pre-authorisation bond takes up to 5-7 days to return into your account. The time it takes the bank's to process this we have no control over, but we do recommend to guest's wanting the bond to be returned promptly to pay cash as we can return that the morning of your departure.For the state of the room however, we apologise and will escalate this to ensure this matter is dealt with promptly within our housekeeping team. As for the noise, we have dealt with this issue, so for any future stay's this will no longer be a problem. We appreciate your feedback and will implement this promptly. We hope your next stay with us is more enjoyable.
4 out of 5
towells need replacing other than that we had a lovely stay very well equipped and modern
Posted by mary on 10 Sep. 2023
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1 out of 5
Terrible experience. Rubbish from previous guests still in the room. Facilities were unusable . Customer servive not good.
Posted by Eimear on 18 May 2023
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Comment from Hotel Management
19 May 2023
by Dia
Dear EimearOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvementsto ensure we offer an exceptional experience for our guests in the future. Warm regards
3 out of 5
Shower could do with a ‘mum’ clean. Bin in bathroom not emptied - used sanitary pads.
Posted by Sal on 19 Mar. 2023
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Comment from Hotel Management
24 Mar. 2023
by Dia
Dear Sal,We are sorry to hear that your stay did not meet your expectations. We will take your review into consideration to further improve our service.Kind regardsReception
2 out of 5
Posted by Reece on 28 Feb. 2023
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Comment from Hotel Management
24 Mar. 2023
by Dia
Dear Reece,We are sorry to hear that your stay did not meet your expectations. We will take your review into consideration to further improve our service.Kind regardsReception
Quality Hotel Point Cook offers its guests a full-service spa, an indoor pool, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. Event space at this hotel measures 2153 square feet (200 square meters) and includes a conference center. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Quality Hotel Point Cook. Free self parking is available. Smoking is allowed in designated areas at this 4-star Melbourne hotel.
1 building
1 floor
38 guestrooms or units
Meeting rooms
2153 sq ft of conference space
200 sq m of conference space
Built in 2013
Deli
Conference center
Business facilities
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Outdoor picnic space
Beauty salon
Television in lobby
Smoking in designated areas
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Number of indoor pools - 1
Free WiFi
Kitchenette
Snack bar/deli
Laundry facilities
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
, High-speed internet access
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free RV, bus, truck parking
Transport
Parking: Free self parking and RV/bus/truck parking
Room Amenities
Quality Hotel Point Cook offers 38 accommodations with safes and complimentary bottled water. Rooms open to patios. Pillowtop beds feature premium bedding. Accommodations at this 4-star hotel have kitchenettes with refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is provided daily.
In-room kitchenette
Private patio
Pillowtop beds
In-room dining (limited hours)
Flat-screen television
Cable channels
Refrigerator
Microwave
Coffee maker
Luxury bedding
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Desk
Climate control (air conditioning)
Connecting rooms available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Cinnamon Bay - This fine-dining restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Room service (during limited hours) is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 5
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Massages
Hot stone massage
Deep tissue massage
Prenatal massage
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
The general deposit is refunded at check-out if paid in cash, and within 7 days if paid by credit card. Refunds are subject to room inspection.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for AUD 35.0 per stay.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
No cots (infant beds) available
No lifts
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
Property Registry Number – 4888892
Number of children who can stay for free – 3
Debit cards not accepted
Staffed front desk
Children stay free - maximum age 12
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Choice)
Property confirms they are implementing enhanced cleaning measures
Property confirms they are implementing guest safety measures
Masks are compulsory at the property
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 300.01 per accommodation, per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: approximately AUD 0–30 for adults, and AUD 0–30 for children
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: AUD 35.0 per stay
Credit card charges are subject to a surcharge
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
D'olive Receptions
Quality Suites Point Cook Seasons 5 Hotel
Quality Suites Seasons 5 Hotel
Quality Suites D'olive Receptions Hotel
Quality Suites D'olive Receptions Hotel Point Cook
Quality Suites D'olive Receptions Point Cook
D'Olive Quality Suites Hotel Point Cook
D'Olive Quality Suites Hotel
D'Olive Quality Suites Point Cook
Quality Suites Seasons 5
Quality Suites d'Olive Hotel Point Cook
Quality Suites d'Olive Hotel
Quality Suites d'Olive Point Cook
Quality Hotel Point Cook Hotel
Quality Hotel Point Cook Point Cook
Quality Suites Point Cook Seasons 5
Quality Hotel Point Cook Hotel Point Cook
You should know
Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
Quality Hotel Point Cook offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Quality Hotel Point Cook has a free self car park and free RV/bus/truck parking.
The closest beach to Quality Hotel Point Cook is Altona Beach (8.8 km).
Yep, there is an onsite spa at Quality Hotel Point Cook. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.
Quality Hotel Point Cook has an indoor pool.
Couples spa treatments and al fresco dining, as well as pillowtop beds and private patios in the guestrooms, help set the scene for a romantic weekend at Quality Hotel Point Cook.
Sure does, cooked-to-order breakfast is served daily between 7:00 AM and 10:00 AM.
No, Quality Hotel Point Cook does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant.
Check-in begins at 2:00 PM. Check-out time is 10 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
