2/10 Terrible
Lily
Travelled with group
5 Apr 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately me and my friend who stayed at the peninsula hotel Nelson bay, had the worst time we could ever possibly have, we got woken up at 12:30 by the people that were staying next door, they were blaring their music so loud it physically sounded like it was in our room, they were loud and noisy, had zero respect for anyone else in the vicinity, this went on until 4:00 in the morning, we then looked for a phone to dial “9” which was stated the after hours reception or emergencies, but we had no phone in our room so went to the one on the wall outside and there was no answer, we then confronted the people staying next door and they disregarded us and continued to be extremely loud, to then jumping the fence in to the pool right outside our room, we felt extremely unsafe to the point we left to drove an hour home, at 4:15 in the morning, I then called the manager in the morning to receive some sort of refund for our extremely unpleasant stay that we didn’t even get to comfortably be in till when we were supposed to check out, she proceeded to call her general manager and call me back, they said we could not receive a refund all because we had booked on a different platform and not directly through them! I am extremely upset and pissed off, it is extremely disgusting behaviour and I would never recommend this place to anyone! Do yourself a favour and never stay here!