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4.0 out of 5

"Very Friendly owner, Great breakfast. Very comfortable. " More

By a verified traveller on Thu 24 Aug 2017

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Hotel Description

A luxury stay in Lake Hayes awaits you at The Shan's Luxury Lodge. You'll be 3.8 km (2.3 mi) from Amisfield Winery and 6.5 km (4 mi) from Arrowtown Chinese Settlement. Highlights at this B&B include free daily breakfast, free self parking, and a spa tub.

Flat-screen TVs with cable channels are featured in all 5 rooms, and you can enjoy free WiFi, coffee/tea makers, and free bottled water. Refrigerators and room service make in-room dining convenient. Nice touches to enhance your stay include free toiletries and premium bedding. Safes, hair dryers, and desks are also available.

This business-friendly bed & breakfast offers free WiFi in public areas, a terrace, and a garden. Additionally, you'll find a free manager's reception, a snack bar/deli, and coffee/tea in a common area. Each morning free full breakfast is offered between 7:30 AM and 9:30 AM. There's also free parking nearby, along with the convenience of airport drop-off service.

Sights within a 10-minute drive of this 3-star Lake Hayes B&B include AJ Hackett Bungy Jumping and Queenstown Event Centre.

Lilac Studio

Bed Count 1 King Bed Maximum Occupancy 4 Max
NZ$203* Per night/room 1 Jun. - 2 Jun.

Lotus Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Snowdrop Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Cherry Blossom Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Cattleya Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Shan's Luxury Lodge ratings based on 4 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Shan's Luxury Lodge

Everyone (4)
5 out of 5
Very Friendly owner, Great breakfast. Very comfortable.

Posted by , from New Zealand on 24 Aug. 2017

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1 out of 5

Don't be taken in by the word luxury.

Pros: Nothing that I can recommend
Cons: Remove the words luxury from the name and rename our suite as a room. Amend the Lodge description to reflect reality. "next to main highway not lake"
Location: Arrowtown, Lake Hayes and Queenstown are lovely picturesque areas
We booked a suite for last saturday night (12 March) but did not stay there due to the state of the bedding. The lodge describes itself as being close to the lakeside. What it doesn't say is that the state highway is between the house and lake and the lake view is marginal at best. Not the peaceful lodge that is implied by the slick website. There was no obvious office sign so we approached the house and were met by a pleasant young woman wearing slippers accompanied by a small dog who led us through the kitchen dining rear (where the family was obviously preparing their evening meal) to our suite. The suite turned out to be an ordinary small hotel room. The ensuite toilet and shower area appeared clean and fresh. The bedding however was not. There was human hair and quite a lot of dog hair in the bed clothes as if the bedding had been washed with dog clothes. All the pillows smelt of body odour. We were running late to meet some friends for dinner in Arrowtown so tried to call the Lodge around 9pm to tell that we were not happy with the accommodation standard and would not be staying. After over a minute of waiting for the telephone to be answered or go to an answer phone I hung up. From our perspective the Lodge overpromised and under delivered especially in the bedding area where we expect clean and odour free bedding as a minimum. We would like a full refund because the room was not up to what we consider an appropriate standard.

Posted by on 16 Mar. 2016

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5 out of 5

Awesome B&B

Pros: Everything.
Cons: Nothing
This is one of the best places I have stayed in, the views are great and the room was just pure luxury.

Posted by on 9 Feb. 2016

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Comment from Hotel Management

11 Feb. 2016 by Jasmine

Thank you for staying @ The Shan's Luxury Lodge. We will look forward to meeting you again in future!

5 out of 5

Great accommodation and excellent service!

We stayed at Shan's luxury lodge for 2 nights and thoroughly enjoyed it. The views were spectacular and the service was brilliant. I would definitely like to go back there some day.

Posted by , from Sydney, Australia on 11 Jan. 2016

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Comment from Hotel Management

1 Feb. 2016 by Jasmine

Thank you for staying with us Kelie. Hope you had a wonderful holiday at Queenstown New Zealand. We are looking forward to meeting you again in future!

Property Features

The Shan's Luxury Lodge offers its guests a spa tub and complimentary bicycles. There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury The Shan's Luxury Lodge. A shuttle from the hotel to the airport (available on request) is available for a fee. Free self parking is available. This 3-star Lake Hayes bed & breakfast is smoke free.

  • 1 building
  • 1 floor
  • 5 guestrooms or units
  • Built in 2004
  • Full breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
  • Refrigerator in a common area

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Airport: Queenstown (ZQN-Queenstown Intl.) (8.3 km / 5.2 mi)
  • Property shuttles: Airport drop-off
  • Parking: Free self parking

Room Amenities

The Shan's Luxury Lodge offers 5 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Lake Hayes bed & breakfast provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Desk
  • Air conditioning

Food & Drink

Guests are served free full breakfast daily from 7:30 AM to 9:30 AM. The bed & breakfast hosts a free manager's reception daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 7 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 2 PM - 7 PM.
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Airport shuttle service is available on request from 1 PM to 5 PM. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 2 PM - 7 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Airport shuttle service is offered on request from 1 PM to 5 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children 15 and younger are not allowed at this property. All guests older than 15 are welcome.
  • Rollaway/extra beds are available for NZD 80.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cots (infant beds) available
  • No lifts
  • UnionPay

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: NZD 25.00 per person
  • Early check-in fee: NZD 50 (subject to availability)
  • Late check-out fee: NZD 100 (subject to availability)
  • Rollaway bed fee: NZD 80.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Shan's Luxury Lodge Lake Hayes
  • Shan's Luxury Lodge
  • Shan's Luxury Lake Hayes
  • The Shan's Luxury Lake Hayes
  • The Shan's Luxury Lodge Lake Hayes
  • The Shan's Luxury Lodge Bed & breakfast
  • The Shan's Luxury Lodge Bed & breakfast Lake Hayes

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The Shan's Luxury Lodge offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for golf tee times. For reservations, contact the bed & breakfast before arrival using the contact information on the booking confirmation.
  • Children 15 years old and younger aren't allowed at this property.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.