3.9 out of 5

"Staff very friendly. Hotel has all the facilities you need. A great place to stay. Only thing I would mention is the carpet is very worn and needs ... " More

By a verified traveller on Thu 09 Nov 2017

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Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
$139 per night

Superior Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Twin Room Breakfast Included

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Twin Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Double Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Copthorne Hotel Rotorua ratings based on 455 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0
4 out of 5
Staff very friendly. Hotel has all the facilities you need. A great place to stay. Only thing I would mention is the carpet is very worn and needs replacing which I'm sure they will do in time

Posted by , from NZ on 9 Nov 2017

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3 out of 5
Pros: The bar was pleasant.
Cons: Improve inadequate heating.
I have stayed twice and the heating here is terrible. Would stay again if this was fixed but not otherwise.

Posted by , from Auckland, NZ on 6 Aug 2017

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4 out of 5

Overnight stay

Nice Hotel to bed down for the night, warm & comfortable with good facilities but the breakfast was pretty average...dry bacon, processed scrambled eggs, pastries could have been fresher & I paid $24 for it when I could have gotten a nice Eggs Beni at a cafe cheaper. Just saying

Posted by on 15 Jul 2017

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3 out of 5

Very Comfortable bed, clean and pleasant room.

Pros: Comfortable bed
Cons: Room Door was difficult to open - needs to be replaced.
Location: 35 minutes walk to Roturua International Stadium.
Comfortable rooms, only ate at the buffett which was reasonable value for money. Staff were pleasant.

Posted by , from New Zealand on 22 Jun 2017

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5 out of 5

Cosy hotel

Prior, confirmed booking, lovely staff. Convenient open hours 24/7. Arrived to a cosy hotel, and room was very warm. Bedding covers don't look like the advertise photos. White covers used made room look brighter, cleaner it looks much better. (Update photos required) First time stay, but use restaurant and function room for family celebrations. Thank you Copthorne Hotel.

Posted by , from Auckland, NZ on 1 Jun 2017

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4 out of 5

Good facilities but some facilities a little dated

Pros: Has a fitness centre
Cons: The equipment in the fitness centre is very old and needs upgrading
Location: In town for work so just had a meal and headed away.
Only in town for one night, chose hotel for the good rate on offer and the fact they had a fitness room. The facilities in the fitness room could do with an upgrade as there are several machines looking very tired and which did not funtion quite right. Also the free weight selection is very light and could do with a fee slightly heavier options. Rood was comfortable and pleasant enough, the shower and bathroom have seen better days and could use an upgrade or refresh in some way. Otherwiser a pleasant and uneventful stay.

Posted by , from Auckland, NZ on 10 May 2017

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3 out of 5

You can't beat a swimming pool!

Pros: The pool was great, and the room was neat and spacious
Cons: The water pressure in the shower was abysmal. It was like trying to shower in fog/mist.
Location: The hotel is handy to all Rotorua has to offer
A nice space for a small family, and the added bonus of having a pool was great, my son is still talking about it.

Posted by , from Auckland, NZ on 8 May 2017

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3 out of 5

Ok but not amazing

You basically get what you pay for - a clean, basic room at a cheap price. Maintenance is required to the hotel, rooms and pool area as it's all looking tired and chipped/not repaired in lots of areas. Staff did their job but didn't go above and beyond.

Posted by , from Auckland on 30 Apr 2017

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5 out of 5

All you need, hotel.

Enjoyed the comfort of the hotel during our two night stay over the weekend. There were a couple of big groups checking in while I needed reception but the staff were efficient and I was never waiting long. Smooth check in and check out process. Great staff all over the hotel. Loved the heated pool and jacuzzi. Even in the pouring rain, it didn't disappoint. Standard hotel room with limited space but it has everything you need. Basic amenities but the room service and restaurant options are awesome and decently priced. 24hr reception and room service, what more can you ask for! Will definitely recommend this hotel.

Posted by , from East Coast, NZ on 30 Apr 2017

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1 out of 5

Disappointed with mystery deal

Cons: See above.
We chose to take a mystery deal with our accommodation as we have had great experiences with this in the past. We were expecting a 4 star hotel with great facilities however we were incredibly disappointed. The whole place has a hostel feel and needs at least a new paint job though could do with a total refit. Our room was basic, which is fine but the bathroom had hairs through it which is unpleasant when they aren't your own. The gym equipment was incredibly old and most of it didn't work. We ordered garlic bread via room service prior to going out for dinner and it was like cardboard with dry cheese and so we opted not to try the restaurant at the hotel. We ended up leaving after one night as we just weren't happy with the place. However, staff were friendly enough. Would not recommend.

Posted by on 19 Apr 2017

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About the Copthorne Hotel Rotorua

Location 328-348 Fenton Street, Rotorua, 3201

Family Friendly Amenities

  • Family Property
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking