3.9 out of 5

"Had a 2 week stay for business and found the staff very obliging especially restaurant staff. Rooms were fantastic and beds were extremely comfortable ... " More

By a verified traveller on Tue 17 Apr 2018

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Hotel Description

A family-friendly stay in Rotorua awaits you at Copthorne Hotel Rotorua. Within just a 15-minute stroll, you'll find Racing Rotorua and Rotorua Golf Club. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

TVs with satellite channels are featured in all 110 rooms, and you can enjoy WiFi, wired Internet, and free weekday newspapers. In-room dining is easy with amenities like fridges and round-the-clock room service. Safes, hairdryers, and phones are also available.

The restaurant, Jimmy Cooks Kiwi Kitchen, serves local cuisine and is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the fitness centre and outdoor tennis court. Other amenities include WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10 AM.

Sights within a 20-minute walk of this 4-star Rotorua hotel include Whakarewarewa: The Living Maori Village and Te Puia New Zealand Maori Arts and Crafts Institute.

Copthorne Hotel Rotorua ratings based on 464 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0
5 out of 5
Had a 2 week stay for business and found the staff very obliging especially restaurant staff. Rooms were fantastic and beds were extremely comfortable. Only issue I had was my shower head being so old and water not spraying out evenly so I was changed to another room (414) and that was great. The restaurant service was superb, the food was great especially the NZ Lamb Chops! Spas and pool were awesome on the cooler evenings. I would definitely come back to stay or highly recommend.

Posted by , from napier on 17 Apr 2018

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2 out of 5
Overall requires updating. Needs refurbishing.

Posted by , from Taupo on 10 Apr 2018

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2 out of 5

No AIrcon or Free WIFI in Rooms

Pros: Proximity to the Town Centre
Cons: Wifi in rooms as per all other motels/hotels we stayed at. This day an age it is expected. Aircon a must. The temperature was hot and humid.
Location: On main street. Activities accessed in Rotorua by car easily.
This does not appear to be a 4 start hotel compared with other we stayed in during our two week stay in the North Island. The free WIFI was only for .5 hour in the lobby which was about 500m from our room and there was no aircon, just a dirty dusty small fan in the room for use. It was extremely hot. The room's curtain had an obvious food or other spill on the curtain which was large and should not have been there. Overall dissapointing.

Posted by on 26 Jan 2018

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2 out of 5

Disappointed by a large Hotel organisation

Pros: Location
Cons: Lots! The carpet, the state of the beds, the discolouring in the bathrooms. The heat in the pool and cleanliness of it!
Location: NA
Very disappointed by the state of the hotel. The bed kept needing to be fixed, the cleanliness around the hotel was average. The carpet was quite worn. Glad there was A/C as the pool was very bad and full of insects. The water temp in the pool was way too warm for summer swimming which might explain the bugs all over and in the pool. Considering this is a part of a chain, very disappointed by the general state of the hotel. Needs to be have a serious make over.

Posted by on 24 Jan 2018

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1 out of 5

Terrible and waste of money

Ghastly. Leaks everywhere. Huge cockroach in our room. No air conditioning. Worn. Smells. Rip off. Do NOT stay here.

Posted by on 13 Jan 2018

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2 out of 5

Old and Tired

This hotel is far too overpriced. Decor was outdated and old, short cut entry points were not accessible from outside...meaning one elevator for over 200 rooms. Rooms had a fan but were stuffy...we had to sleep with the door open. Wifi was a joke...only in reception...able to use for 1min before daily allowance was used. We went out for dinner and returned to find no carparking. Reception staff not accomadating. One good thing is they employ people.

Posted by , from Melbourne on 8 Jan 2018

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2 out of 5

Avoid the Copthorne

We paid $220 for a really run down, dirty room in Rotorua. Admittedly the booking was through Wotif 2 weeks before our stay but I wouldn’t pay more than $100 for any room in this dive.

Posted by , from Auckland on 29 Dec 2017

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2 out of 5
The staff weren’t overly friendly or assertive. The decor was very outdated. The shower was terrible. Also the aircon needed fixing as there was lots of stale air.

Posted by on 23 Dec 2017

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2 out of 5

Below average hotel accomodation

Tired premises, worn carpets with holes in hallways, shower curtains over bath with stained bath mats and old fittings. Inexpensive and clean but would not revisit.

Posted by on 25 Nov 2017

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Comment from Hotel Management

2 Dec 2017 by Amy Gong

Thank you very much for your feedback. we will pay more attention on these problems.

4 out of 5
Staff very friendly. Hotel has all the facilities you need. A great place to stay. Only thing I would mention is the carpet is very worn and needs replacing which I'm sure they will do in time

Posted by , from NZ on 9 Nov 2017

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Comment from Hotel Management

2 Dec 2017 by Amy Gong

Thank you very much for your feedback. we will pay more attention on these problems.

About the Copthorne Hotel Rotorua

Location 328-348 Fenton Street, Rotorua, 3201

Property Features

Copthorne Hotel Rotorua offers its guests an outdoor pool, an outdoor tennis court, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. The family-friendly Copthorne Hotel Rotorua also features a library, concierge services, and on-site laundry facilities. Free self parking is available.

  • 110 guestrooms or units
  • 5 conference rooms
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Library
  • Computer for guest use
  • Television in lobby
  • Bellhop
  • Lift

Family Friendly Amenities

  • Family Property
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Fridge
  • Free cots/infant beds


Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)


Free self parking


  • Airport: Rotorua (ROT-Rotorua Regional) (9 km / 5.6 mi)
  • Parking: Free self parking

Room Amenities

Copthorne Hotel Rotorua offers 110 forms of accommodation with a safe and complimentary newspapers. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Fridge
  • Electric kettle
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Jimmy Cooks Kiwi Kitchen – This restaurant specialises in local cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool and a fitness centre. Children aged under 12 years old are not allowed in the swimming pool without adult supervision. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 2 PM
  • Minimum check-in age is 18


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Additional policies and fees may apply when booking more than 4 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

  • Only service animals are allowed
  • Union Pay


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD17.50 and NZD25.00 per person (approximately)
  • Fee for in-room wireless Internet: NZD 10.00 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: NZD 10.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: NZD 10.00 per 24-hour period (rates may vary)
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.

Official New Zealand Rating provided by Qualmark®