4.5 out of 5

"Nice hotel just outside Rotorua Friendly staff Great location Love it " More

By a verified traveller on Sat 17 Feb 2018

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Hotel Description

A luxury stay in Rotorua awaits you at Holiday Inn Rotorua. Within steps you'll find Whakarewarewa: The Living Maori Village and Whakarewarewa Thermal Reserve within a 10-minute stroll. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy flat-screen TVs with satellite channels, and all 203 rooms feature free WiFi, free wired Internet, and in-room childcare. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. You'll find nice touches like free toiletries and pillow menus to enhance your stay. Additionally, coffee/tea makers, free weekday newspapers, and free local calls are available.

The restaurant, Chapman Restaurant, is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the fitness centre and spa tub. A conference centre and meeting rooms are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of a free shopping centre shuttle.

Sights within a 15-minute walk of this Rotorua hotel include Rotorua Golf Club and Te Puia New Zealand Maori Arts and Crafts Institute.

Standard Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$174 per night

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible (WHEELCHAIR)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, Multiple Beds, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Rotorua ratings based on 637 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

Awesome Birthday Stay

Took my Wife and two daughters (6&8) for a two night stay for my birthday and had such a great time! The facilities were excellent, and we just about didn’t get out of the swimming pool all weekend. The breakfasts were delicious and plentiful and were a huge hit with the little girls! However what really made it for me was the staff. They were so pleasant, efficient and helpful and no request was a hassle. As a family on a tight budget we certainly weren’t made to feel like second class citizens like some places, they made us feel welcome and at home, and considering I was born in Rotorua that meant a lot. I couldn’t recommend this hotel highly enough! Thank you for a great birthday guys!!!

Posted by , from Palmerston North, NZ on 7 Feb 2018

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Comment from Hotel Management

7 Feb 2018 by Maureen

Hi Craig Hospitality is one of Rotorua's oldest traditions, I'm pleased that our team made you feel so welcome. Regards Maureen

4 out of 5

Peaceful Hotel but quite central.

Great pool. Comfortable bed. Peaceful location Helpful staff and lovely for walks nearby.

Posted by , from Wellington New Zealand on 21 Jan 2018

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Comment from Hotel Management

22 Jan 2018 by Maureen

Hi Alison Thanks for your review Regards Maureen

5 out of 5

Nice and handy

Staff were very friendly and room service was excellent.

Posted by , from Wellington on 12 Jan 2018

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Comment from Hotel Management

17 Jan 2018 by Maureen

Thanks Manjula We appreciate your feedback. Regards Maureen

4 out of 5

Very nice

Nice to stay with family or friends . Will go again . Love the morning breakfast

Posted by on 4 Jan 2018

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Comment from Hotel Management

4 Jan 2018 by Maureen

Thanks for choosing Holiday Inn for your visit to Rotorua. Regards

5 out of 5

Lovely hotel and very friendly staff

Amazing place. The room was perfect for my families needs. The pool and spa was just what my girls wanted. Helped to keep them entertained. Free breakfast for kids - my girls thought it was Christmas. Nice variety to choose from. Great location, just outside the busyness of the township. Would definitely stay there again Thank you

Posted by , from Waikato on 13 Nov 2017

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Comment from Hotel Management

17 Nov 2017 by Maureen

Hi D Thanks for your great review. I'm pleased your girls had a good time. I hope you have an opportunity to return in the future. Regards Maureen

5 out of 5

Great location

Very comfortable beds andgreat pool. Lovely staff.

Posted by , from gold coast on 5 Nov 2017

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Comment from Hotel Management

7 Nov 2017 by Maureen

Hi Sharon Thanks for your great review. I hope we can welcome you back. Regards Maureen

5 out of 5

Great hotel, quiet area

Hotel and stay was very comfortable, loved the pool and spa area, clean and nice and quiet. Only downer was when we checked in I didn't bring my credit card with me and the guy said he'll wait for me, when I returned there was a couple getting served - fair enough and very understandable however he saw me wait for him so I allowed the people behind me get served by other staff, as soon as that couple were served I proceeded to approach him when another lady barged in front of me, he clearly saw what happened and reacted however didn't excuse this lady and instead continued to serve her. I then proceeded to the next available staff who was able to assist me, so I don't know why he just couldn't let me or the other staff aware of our progress. Being this happened at check-in I was very annoyed until served by a lovely girl who made me feel welcomed.

Posted by , from New Zealand on 10 Oct 2017

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Comment from Hotel Management

13 Oct 2017 by Maureen G

Hi Katrina Please accept my apology that you were kept waiting. I will share your feedback with the Front Office Team so that they can better meet our customer needs in the future. Thanks

4 out of 5

Friendly staff , nice clean hotel

Everything was perfect except one minor thing .. buffet breakfast was amazing pool was perfect and room was good.. only complaint would be shower could not hold a hot temp would run in and out of cold every 30 seconds ...

Posted by on 1 Oct 2017

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Comment from Hotel Management

3 Oct 2017 by Maureen

Hi Thanks for your feedback. I hope you advised our team about your shower as we would be happy to fix it so it doesn't continue to do this. Regards Maureen

4 out of 5

Nice hotel, rooms a little small for a family.

It was our first holiday in 3 years, lovely place to stay just a little small for us but we had a teenager and Sweeny, mum and dad.

Posted by on 28 Sep 2017

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Comment from Hotel Management

1 Oct 2017 by Maureen

Thanks for your feedback.

5 out of 5

Perfect for kids

Best holiday with the kids and lots to do in the region. Rooms are toddler proofed which takes the stress out

Posted by on 21 Jul 2017

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Comment from Hotel Management

28 Jul 2017 by Maureen

Hi Sam Thanks for your feedback. I hope we can welcome you back again.

Property Features

Holiday Inn Rotorua offers its guests an outdoor pool, a spa tub, and a fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 651 square feet (60 square metres) and includes conference centres. Multilingual staff, gift shops/news stands, and coffee/tea in common area are also featured at the luxury Holiday Inn Rotorua. Free self parking is available. This 4.5-star Rotorua hotel is smoke free.

  • 203 guestrooms or units
  • 5 levels
  • 2 buildings
  • 4 conference rooms
  • 651 sq ft of conference space
  • 60 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Wedding services available
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


Free self parking


  • Airport: Rotorua (ROT-Rotorua Regional) (8.3 km / 5.2 mi)
  • Property shuttles: Free shopping centre shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn Rotorua offers 203 forms of air-conditioned accommodation with minibars and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Chapman Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.

  • Golfing nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is 18


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD22 and NZD29 per person (approximately)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Rotorua Hotel
  • Holiday Inn Rotorua
  • Heritage Hotel Rotorua
  • Rotorua Heritage Hotel
  • Holiday Inn Rotorua Hotel Rotorua

You should know

  • Up to 2 children 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.


Very Important Kids (VIK) Program

Book a stay in any room or rate category and kids receive a free green wristband upon check-in that unlocks up to NZD 300 of savings at select Rotorua's attractions. Kids 12 and younger stay and eat free as well.

There are no room charges for children 12 and younger when sharing a room with adults and using existing bedding. Free stay reflected in rate displayed at time of booking. Children 12 and younger eat free when ordering from the children’s menu and dining with paying adults ordering from the regular menu. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®