4.5 out of 5

"Amazing place. The room was perfect for my families needs. The pool and spa was just what my girls wanted. Helped to keep them entertained. Free break ... " More

By a verified traveller on Mon 13 Nov 2017

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Standard Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$156 per night

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible (WHEELCHAIR)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, Multiple Beds, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Rotorua ratings based on 633 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

Lovely hotel and very friendly staff

Amazing place. The room was perfect for my families needs. The pool and spa was just what my girls wanted. Helped to keep them entertained. Free breakfast for kids - my girls thought it was Christmas. Nice variety to choose from. Great location, just outside the busyness of the township. Would definitely stay there again Thank you

Posted by , from Waikato on 13 Nov 2017

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Comment from Hotel Management

17 Nov 2017 by Maureen

Hi D Thanks for your great review. I'm pleased your girls had a good time. I hope you have an opportunity to return in the future. Regards Maureen

5 out of 5

Great location

Very comfortable beds andgreat pool. Lovely staff.

Posted by , from gold coast on 5 Nov 2017

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Comment from Hotel Management

7 Nov 2017 by Maureen

Hi Sharon Thanks for your great review. I hope we can welcome you back. Regards Maureen

5 out of 5

Great hotel, quiet area

Hotel and stay was very comfortable, loved the pool and spa area, clean and nice and quiet. Only downer was when we checked in I didn't bring my credit card with me and the guy said he'll wait for me, when I returned there was a couple getting served - fair enough and very understandable however he saw me wait for him so I allowed the people behind me get served by other staff, as soon as that couple were served I proceeded to approach him when another lady barged in front of me, he clearly saw what happened and reacted however didn't excuse this lady and instead continued to serve her. I then proceeded to the next available staff who was able to assist me, so I don't know why he just couldn't let me or the other staff aware of our progress. Being this happened at check-in I was very annoyed until served by a lovely girl who made me feel welcomed.

Posted by , from New Zealand on 10 Oct 2017

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Comment from Hotel Management

13 Oct 2017 by Maureen G

Hi Katrina Please accept my apology that you were kept waiting. I will share your feedback with the Front Office Team so that they can better meet our customer needs in the future. Thanks

4 out of 5

Friendly staff , nice clean hotel

Everything was perfect except one minor thing .. buffet breakfast was amazing pool was perfect and room was good.. only complaint would be shower could not hold a hot temp would run in and out of cold every 30 seconds ...

Posted by on 1 Oct 2017

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Comment from Hotel Management

3 Oct 2017 by Maureen

Hi Thanks for your feedback. I hope you advised our team about your shower as we would be happy to fix it so it doesn't continue to do this. Regards Maureen

4 out of 5

Nice hotel, rooms a little small for a family.

It was our first holiday in 3 years, lovely place to stay just a little small for us but we had a teenager and Sweeny, mum and dad.

Posted by on 28 Sep 2017

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Comment from Hotel Management

1 Oct 2017 by Maureen

Thanks for your feedback.

5 out of 5

Perfect for kids

Best holiday with the kids and lots to do in the region. Rooms are toddler proofed which takes the stress out

Posted by on 21 Jul 2017

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Comment from Hotel Management

28 Jul 2017 by Maureen

Hi Sam Thanks for your feedback. I hope we can welcome you back again.

5 out of 5

Great hotel to stay at

Fabulous staff and wonderful service. Recommend this hotel to any one. Thanks so much.

Posted by , from Auckland on 19 Jul 2017

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Comment from Hotel Management

28 Jul 2017 by Maureen

Hi Michele It's always great to receive feedback about our staff. Thanks and I hope we can welcome you back in the future. Regards

5 out of 5

Outstanding service. Staff went out of their way.

I was travelling with 3 young children and the staff went out of their way to ensure we had a great stay, despite being very busy. The rooms were extremely comfortable and clean and the lovely warm pool was a great hit with the kids. The restaurant staff were also fantastic and very friendly and helpful in ensuring my children (with multiple food allergies) could eat safely

Posted by on 18 Jul 2017

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Comment from Hotel Management

6 Aug 2017 by Maureen

Thanks for taking the time to share your experience. It's always great to read about the positive impact our staff have on our guests experiences. Regards Maureen

5 out of 5
Pros: Swimig pool
Nice, clean hotel with great pool. Close to everything too.

Posted by on 29 May 2017

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Comment from Hotel Management

25 Jun 2017 by Maureen

Hi We appreciate your feedback and hope to welcome you back in the future.

5 out of 5
Pros: Easy check in and check out
Cons: Parking... there was a big family or work function in the restaurant and there was no place for us to park.
was very pleasant. Even though we had a room right next to the lift, you didn't even hear them.

Posted by on 14 May 2017

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Comment from Hotel Management

22 May 2017 by Maureen

Thanks for your feedback. We have recently upgraded our lifts so it's great to hear that one of our key aims was achieved. Regards

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking