4.3 out of 5

"Love staying at the Princes Gate for leisure, business and have booked conference groups before over the years. " More

By a verified traveller on Wed 13 Jun 2018

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Hotel Description

A luxury stay in the heart of Rotorua awaits you at Prince's Gate Hotel. Within steps you'll find Rotorua i-SITE Visitor Centre and Sir Howard Morrison Performing Arts Centre. Highlights at this family-friendly hotel include 2 restaurants, 3 outdoor swimming pools, and an indoor swimming pool.

LCD TVs with digital channels are featured in all 50 individually decorated rooms, and you can enjoy free WiFi, in-room childcare, and coffee/tea makers. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and room service. Nice touches to enhance your stay include free toiletries and premium bedding. Additionally, free newspapers, free local calls, and fans are available.

The restaurant, Memories Restaurant, is open for dinner. Gate Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the spa tub, sauna, seasonal outdoor swimming pool, and kids' swimming pool. A conference centre, meeting rooms, and a business centre are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/café, and free supervised kids' activities. Full breakfast is available daily between 7 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 5-minute walk of this 4.5-star Rotorua hotel include Tamaki Maori Village and Rotorua Arts Village.

Suite, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

One Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Designer Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Estate Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Snug Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Prince's Gate Hotel ratings based on 475 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0
4 out of 5

Character Hotel in fantastic location

Pros: Character of the hotel is irreplaceable.
Cons: Shower head height is too low for comfort in all rooms used to date. Food service needs attention unlike prior visits
Location: Central Rotorua near to historic amenities lake and cafes
Love staying at the Princes Gate for leisure, business and have booked conference groups before over the years.

Posted by on 13 Jun 2018

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Comment from Hotel Management

13 Jun 2018 by Gurinder

Dear Guest Thank you for your lovely review and for staying with us again. We appreciate your repeat business and would like to advise we are refurbishing all our rooms along with the bathrooms which will have better shower and bath system. I hope you enjoyed the rest of your time with us and we will be looking forward to having you stay with us again. Kind Regards

5 out of 5
I loved everything about the hotel, the position, the peacefulness , the staff, the manager even made a point of introducing himself. I stayed in room 4 which to be fair was described as “snug” and that it was. I was traveling alone so snug was great but if i had bought my wife it would have been “compact” and there was no where to hang clothes but other than that ......awesome.

Posted by , from Tauranga on 27 May 2018

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Comment from Hotel Management

2 Jun 2018 by Gurinder S

Dear Ash Thank you for your feedback. We look forward to seeing you sometime again soon. Kind Regards

4 out of 5

Centrally located.

Warm, tidy, comfortable rooms. Friendly staff but a bit slow with service. Would definitely stay there again for the price. Breakfast wasn’t too bad.

Posted by on 21 May 2018

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Comment from Hotel Management

22 May 2018 by Yuri

Dear guest Thank you for your 4 star review of your recent stay with us. We appreciate you taking the time to let us know where we can improve our service We are looking forward to accommodating you again soon

4 out of 5

Old school charm

We enjoyed our stay here. It was different to our usual hotel/motel stays but in a good way. The staff were helpful and the food was great. The only negatives were that we were upstairs and had to lug our luggage up stairs, although we were offered help by staff. You can also hear other guests through the walls as in they aren’t very sound proof.

Posted by , from Melbourne on 4 May 2018

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Comment from Hotel Management

5 May 2018 by Gurinder S

Dear Sonia Thank you for your feedback and I am glad your enjoyed our hospitality and the restaurant service. Unfortunately being a heritage 120 years old building, we do not have elevator however we have plenty of staff to help with luggage as you pointed you have been offered help. We are looking at finding ways to fix the noise levels and have appointed professional help to rectify the noise level. I hope the rest of your time with us was good and we hope to see your sometime again soon. Kind Regards

4 out of 5

Luxurious Rooms, Great Staff and Easy Wal to Town.

Pros: The Hot Pools
Cons: Some bar leaners so you could stand and have a drink.
Location: Easy walk to town and into Eat Street. Close to the beautiful Gardens which are a pleasant walk.
Love the Hot Pools at the Hotel as they are well designed so you can move to different pools with varying temperatures. Rooms were a bit noisy as the building creaks a lot but you have to expect this from a building with such character. The beds were comfy and the rooms were warm. Happy Hour @ 4:30pm at The Duke Bar was a great way to start the evening. Enjoyed the Croucher Pilsner on Tap.

Posted by on 28 Apr 2018

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Comment from Hotel Management

29 Apr 2018 by Gurinder

Dear Guest Thank you for your feedback. I am glad you enjoyed your stay and the facilities we provide, we are working hard and finding ways to reduce noise levels which will enhance guest comfort levels. We look forward to seeing you sometime again soon. Kind Regards

4 out of 5
Great location. Very helpful staff. Clean and good value

Posted by on 22 Apr 2018

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Comment from Hotel Management

23 Apr 2018 by Yuri

Dear guest Thank you for your feedback. We appreciate your comments on your stay and we are glad you have enjoyed your experience with us Kind regards Yuri

4 out of 5

Great In Rotorua

Nice old styled hotel, great room and facilities. Good restaurant. Pleasant stay.

Posted by , from Wairarapa on 18 Apr 2018

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Comment from Hotel Management

20 Apr 2018 by Gurinder

Dear Stephen Thank you for your feedback on your recent stay with us. I am delighted to read you enjoyed your stay and the facilities we provide. We look forward to seeing you soon again. Warm Regards Gurinder

4 out of 5
Well-appointed, clean room in a historic hotel. Friendly, welcoming staff. Close to downtown, botanical garden, and many restaurants. Only negative was that the room window didn't open, although there was a/c available if necessary. Also, finding a free parking spot in the adjacent lot is hit and miss.

Posted by on 12 Apr 2018

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Comment from Hotel Management

13 Apr 2018 by Yuri

Dear guest Thank you for your feedback on your recent stay with us. I am glad to hear you enjoyed your experience with us and we would love to see you again soon. I am not sure which room you were in so our maintenance department is going to check on all windows to ensure they function properly. Kind regards Yuri

5 out of 5
Lovely welcome and instructions followed from online booking. Very nice to stay here.

Posted by on 4 Apr 2018

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Comment from Hotel Management

5 Apr 2018 by Yuri

Dear guest Thank you for your 5 star review of your recent stay with us. It seems that you have enjoyed your time with us and we would love to welcome you back to the Hotel soon Kind regards Yuri

4 out of 5

Excellent location

Great ambience Fantastic location Friendly and helpful staff

Posted by on 25 Mar 2018

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Comment from Hotel Management

26 Mar 2018 by Yuri

Hi there Thank you for your 4 out of 5 rating for your recent stay with us. We hope to see you again soon Regards Yuri

Property Features

Prince's Gate Hotel offers its guests 3 the outdoor swimming pools, an indoor pool, a spa tub, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi and wired Internet are free in public spaces. A business centre and meeting rooms are available. A kid's pool, a seasonal outdoor pool, and spa services are also featured at the luxury Prince's Gate Hotel. A round-trip airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free. This 4.5-star Rotorua hotel is smoke free.

  • 50 guestrooms or units
  • 2 levels
  • 2 buildings
  • 2 dining venues
  • 6 conference rooms
  • Built in 1897
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 3
  • Free WiFi
  • Indoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free long-term parking , Free self parking , Valet parking (surcharge) , Free parking nearby

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (9 km / 5.6 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking and extended parking; valet parking available for a surcharge

Room Amenities

Prince's Gate Hotel offers 50 forms of air-conditioned accommodation with minibars and free newspapers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with premium digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include complimentary toiletries and a hairdryer. Rotorua's hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Fan
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.

Memories Restaurant – This poolside restaurant only serves dinner.Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required. Open daily.

The Club – This poolside restaurant serves breakfast, brunch, lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required. Open daily.

Gate Bar – This bar only serves light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

3 the outdoor swimming pools are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a spa tub, a sauna and a kid's pool.

Spa Services

The spa is equipped with a sauna. Public bath/onsen services include an indoor public bath (no mineral springs).

  • Sauna in spa
  • Indoor public bath (no mineral springs)
  • Outdoor public bath (no mineral springs)

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 10 AM
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 10 PM, please contact the property in advance using the information on the booking confirmation.

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for NZD 15 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

  • Union Pay
  • No rollaway/extra beds available
  • No lifts

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD6.50 and NZD$30.00 for adults, and NZD15 and NZD15 for children (approximately)
  • Airport shuttle fee: NZD30 per person (one-way)
  • Valet parking fee: NZD10 per night
  • Crib (infant bed) fee: NZD15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Princes Gate Hotel Rotorua
  • Princes Gate Hotel
  • Princes Gate Rotorua
  • Hotel Princes Gate

You should know

  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • The property is a member of Historic Hotels of the World.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®