4.3 out of 5

"Great location. Very helpful staff. Clean and good value " More

By a verified traveller on Sun 22 Apr 2018

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Hotel Description

A luxury stay in the heart of Rotorua awaits you at Prince's Gate Hotel. Within steps you'll find Rotorua i-SITE Visitor Centre and Sir Howard Morrison Performing Arts Centre. Highlights at this family-friendly hotel include 2 restaurants, 3 outdoor swimming pools, and an indoor swimming pool.

LCD TVs with digital channels are featured in all 50 individually decorated rooms, and you can enjoy free WiFi, in-room childcare, and coffee/tea makers. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and room service. Nice touches to enhance your stay include free toiletries and premium bedding. Additionally, free newspapers, free local calls, and hairdryers are available.

The restaurant, Memories Restaurant, is open for dinner. Gate Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the spa tub, sauna, seasonal outdoor swimming pool, and kids' swimming pool. A conference centre, meeting rooms, and a business centre are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/café, and free supervised kids' activities. Full breakfast is available daily between 7 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 5-minute walk of this 4.5-star Rotorua hotel include Tamaki Maori Village and Rotorua Arts Village.

Prince's Gate Hotel ratings based on 470 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0
4 out of 5
Great location. Very helpful staff. Clean and good value

Posted by on 22 Apr 2018

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Comment from Hotel Management

23 Apr 2018 by Yuri

Dear guest Thank you for your feedback. We appreciate your comments on your stay and we are glad you have enjoyed your experience with us Kind regards Yuri

4 out of 5

Great In Rotorua

Nice old styled hotel, great room and facilities. Good restaurant. Pleasant stay.

Posted by , from Wairarapa on 18 Apr 2018

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Comment from Hotel Management

20 Apr 2018 by Gurinder

Dear Stephen Thank you for your feedback on your recent stay with us. I am delighted to read you enjoyed your stay and the facilities we provide. We look forward to seeing you soon again. Warm Regards Gurinder

4 out of 5
Well-appointed, clean room in a historic hotel. Friendly, welcoming staff. Close to downtown, botanical garden, and many restaurants. Only negative was that the room window didn't open, although there was a/c available if necessary. Also, finding a free parking spot in the adjacent lot is hit and miss.

Posted by on 12 Apr 2018

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Comment from Hotel Management

13 Apr 2018 by Yuri

Dear guest Thank you for your feedback on your recent stay with us. I am glad to hear you enjoyed your experience with us and we would love to see you again soon. I am not sure which room you were in so our maintenance department is going to check on all windows to ensure they function properly. Kind regards Yuri

5 out of 5
Lovely welcome and instructions followed from online booking. Very nice to stay here.

Posted by on 4 Apr 2018

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Comment from Hotel Management

5 Apr 2018 by Yuri

Dear guest Thank you for your 5 star review of your recent stay with us. It seems that you have enjoyed your time with us and we would love to welcome you back to the Hotel soon Kind regards Yuri

4 out of 5

Excellent location

Great ambience Fantastic location Friendly and helpful staff

Posted by on 25 Mar 2018

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Comment from Hotel Management

26 Mar 2018 by Yuri

Hi there Thank you for your 4 out of 5 rating for your recent stay with us. We hope to see you again soon Regards Yuri

4 out of 5

Central location

Nice hotel at central location, very clean & great customer service.

Posted by , from Auckland, NZ on 10 Feb 2018

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Comment from Hotel Management

11 Feb 2018 by Gurinder S

Dear Sam Thank you for leaving a fantastic feedback and I am glad to read you found the room clean and enjoyed our hospitality. We would love to accommodate you again in the future. Kind Regards Gurinder

3 out of 5

Good location but not room conditions

Just like old unit, not related to star ratings. Will not stay there again.

Posted by on 23 Jan 2018

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Comment from Hotel Management

29 Jan 2018 by Phil Agent

Dear Guest Thanks for your feedback, feedback such as yours helps us in making necessary improvements for our guests. We are already in the process of refurbishing room which will enhance guest comfort levels with new aircon units, new beds and mattresses, wallpapers, new dining chairs, shower and toilet upgrades etc. I hope we get another chance to accommodate you in the future. Kind Regards Phil Agent GM

4 out of 5

Lovely hotel with ildcword charm

We had a lovely 1 bedroom suite in this beautiful hotel the room was lovely and the bed was super comfortable. The room was very quiet and it had great facilities available

Posted by , from Wellington New Zealand on 2 Jan 2018

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Comment from Hotel Management

2 Jan 2018 by Yuri

Dear Anastasia Thank you for leaving your feedback on your recent stay with is. I am delighted to read you have enjoyed your stay with us. We would love to welcome you back to the Princes Gate Hotel in the near future Kind regards Yuri Ponstijn Front Office Manager

5 out of 5

Lovely hotel with friendly staff.

Enjoyed our stay over the Christmas period. Staff friendly, facilities and location good. Would recommend.

Posted by , from Auckland on 31 Dec 2017

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Comment from Hotel Management

2 Jan 2018 by Phil Agent

Dear Deb Thank you for your 5 star fantastic review. We hope to see you again. Kind Regards

4 out of 5

Best location in town

First night got off to a shaky start but the staff and GM bent over backwards to make things right. Would recommend this hotel to everyone.

Posted by , from Auckland NZ on 9 Dec 2017

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Comment from Hotel Management

18 Dec 2017 by Phil Agent

Dear Kelvin Thank you for your feedback. Kind Regards Phil Agent GM

Property Features

Prince's Gate Hotel offers its guests 3 the outdoor swimming pools, an indoor pool, a spa tub, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi and wired Internet are free in public spaces. A business centre and meeting rooms are available. A kid's pool, a seasonal outdoor pool, and spa services are also featured at the luxury Prince's Gate Hotel. A round-trip airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free. This 4.5-star Rotorua hotel is smoke free.

  • 50 guestrooms or units
  • 2 levels
  • 2 buildings
  • 2 dining venues
  • 6 conference rooms
  • Built in 1897
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 3
  • Free WiFi
  • Indoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free long-term parking , Free self parking , Valet parking (surcharge) , Free parking nearby

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (9 km / 5.6 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking and extended parking; valet parking available for a surcharge

Room Amenities

Prince's Gate Hotel offers 50 forms of air-conditioned accommodation with minibars and free newspapers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with premium digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include complimentary toiletries and a hairdryer. Rotorua's hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in February 2014.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (heating)
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.

Memories Restaurant – This poolside restaurant only serves dinner.Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required. Open daily.

The Club – This poolside restaurant serves breakfast, brunch, lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required. Open daily.

Gate Bar – This bar only serves light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

3 the outdoor swimming pools are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a spa tub, a sauna and a kid's pool.

Spa Services

  • Sauna in spa

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 10 AM
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 10 PM, please contact the property in advance using the information on the booking confirmation.

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for NZD 15 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Union Pay
  • No rollaway/extra beds available
  • No lifts

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD6.50 and NZD$30.00 for adults, and NZD15 and NZD15 for children (approximately)
  • Airport shuttle fee: NZD30 per person (one-way)
  • Valet parking fee: NZD10 per night
  • Crib (infant bed) fee: NZD15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®