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4.4 out of 5

"We thought the room was really nice and the pool was beautiful. The staff were fantastic, So friendly and helpful. We will highly recommend in the f ... " More

By a verified traveller on Sun 22 Oct 2023

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Hotel Description

A family-friendly stay in the heart of Rotorua awaits you at JetPark Hotel Rotorua. Within just a 10-minute stroll, you'll find Rotorua Central Mall and Government Gardens. Highlights at this eco-certified hotel include a restaurant, an outdoor swimming pool, and free self parking.

The café, Te Puru, serves international cuisine and is open for breakfast, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the spa tub and pool loungers as well as access to a playground. Other amenities include free WiFi in public areas, a 24-hour business center, and a coffee shop/cafe. Continental breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of limited parking.

Near this 4-star Victoria hotel, you'll find Skyline Rotorua.

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$197* Per night/room 27 Apr. - 28 Apr.

Family Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Twin room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Twin room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

JetPark Hotel Rotorua ratings based on 144 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for JetPark Hotel Rotorua

Everyone (74) Couples (22) Family (37)
5 out of 5

Posted by on 16 Jan. 2024

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Comment from Hotel Management

18 Jan. 2024 by Bhavya Sharma

Kia Ora Jennifer, Thank you for your fantastic review. It was an absolute pleasure having you stay with us and we are grateful for the positive feedback. We look forward to welcoming you back in the future. Kind Regards, Bhavya Sharma

5 out of 5
We thought the room was really nice and the pool was beautiful. The staff were fantastic, So friendly and helpful. We will highly recommend in the future to others and will definitely stay there again

Posted by on 22 Oct. 2023

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Comment from Hotel Management

4 Nov. 2023 by Bhavya Sharma

Kia Ora Marie,Thank you for taking the time to share your feedback.Your feedback pertaining to the various aspects of the hotel is very inspiring. It is a great pleasure for my team to receive your generous compliments and recommendation. We appreciate your feedback and are pleased to hear that the service delivered highlighted your experience with us.We pride ourselves on the quality of our hotel and the services we offer to our guests. I will certainly share your kind words with our team, and we really look forward to welcoming you back in the near future.Kind Regards,Bhavya Sharma

4 out of 5
Property was clean and of reasonable quality. Parking is a nightmare though.

Posted by on 30 Sep. 2023

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Comment from Hotel Management

3 Oct. 2023 by Bhavya Sharma

Kia Ora Shaun,Thank you for your review. I am very happy to hear that you found our property very clean. I am sorry to hear that you found difficulty in parking. It was an absolute pleasure having you stay with us. We look forward to welcoming you back in the future.Kind Regards,Bhavya Sharma

2 out of 5
2 x fire alarms in 1 over night stay, whilst pouring with rain. Staff had no clue when it came to the fire panel and what the procedure was for evacuation. As a chief fire warden myself, I shouldn't have had to ask questions to trigger some sort of reaction from them. House keeping staff were rude. Maintenance man and reception were brilliant as were the night staff in the kitchen and reception. Heard from others there have been a lot of issues of late ie water pipes bursting etc, so as flash as it looks, maybe time for a full overhaul

Posted by on 26 Sep. 2023

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Comment from Hotel Management

26 Sep. 2023 by Bhavya Sharma

Kia Ora Ivan,Thank you for taking the time to share your feedback.It is disheartening to know that we could not meet up to your expectations during your recent stay with us.Thank you for taking the time to share your detailed feedback with us. Please accept our sincere apologies for the inconvenience you experienced, and I assure you that I will take this up with my team and work on a plan to mitigate this.I would urge you to give us another opportunity to serve you and regain your trust in your future visit to Rotorua.Kind Regards,Bhavya Sharma

5 out of 5
Very pleasant. Quiet room, well appointed facilities

Posted by on 22 Sep. 2023

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Comment from Hotel Management

25 Sep. 2023 by Bhavya Sharma

Kia Ora Margaret,Thank you for your fantastic review. It was an absolute pleasure having you stay with us. We look forward to welcoming you back in the future.Kind Regards,Bhavya Sharma

4 out of 5
Good clean rooms, staff were friendly. No outside outlets to plug in electric car which was inconvenient

Posted by on 10 Sep. 2023

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Comment from Hotel Management

10 Sep. 2023 by Bhavya Sharma

Kia Ora Zac, Thank you for your review. I am very happy to hear that you liked our clean rooms and were very well looked after by our awesome team members. We are currently in the process to upgrade and provide outside outlets to plug in electric cars. I am sure on your next visit with us you won't have any inconvenience in charging your electric vehicle. It was an absolute pleasure having you stay with us. We look forward to welcoming you back in the future. Kind Regards, Bhavya Sharma

4 out of 5
Only there a short time, but was clean and tidy and staff friendly and welcoming

Posted by on 3 Jun. 2023

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Comment from Hotel Management

4 Jun. 2023 by Bhavya Sharma

Kia Ora Sandra, Thank you for your review. It was an absolute pleasure having you stay with us. We look forward to welcoming you back in the future. Kind Regards, Bhavya Sharma

5 out of 5
I thoroughly enjoyed my stay ☺️

Posted by on 14 May 2023

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Comment from Hotel Management

18 May 2023 by Bhavya Sharma

Kia Ora Andre,Thank you for your fantastic review, it is extremely pleasing to see how great your experience was whilst staying with us. We thoroughly enjoyed having you stay with us and look forward to your next visit. See you next time!Kind Regards,Bhavya Sharma

4 out of 5
Good central location. Easy drive to the lake and to the geothermal fields. Quick check in with a bit of issue on accessing the side door (fixed the next day because of the holiday). Floor tiles in the bathroom showed some stains (might be mold but not sure) so might be good to do a heavy clean and disinfect.

Posted by on 12 Apr. 2023

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Comment from Hotel Management

14 Apr. 2023 by Bhavya Sharma

Kia Ora Ariel, Thank you for taking the time to review your stay with us. Your feedback has been received and I would like to apologize if you were at all inconvenienced during your stay - this is definitely not our intention. I will be taking each issue up with the relevant departments and working on resolving them. Thank you again for bringing these issues to our attention. We are delighted that you chose to stay with us. We hope that we will be able to welcome you back to the hotel in the near future. Kind Regards, Bhavya Sharma

2 out of 5
Room was not fully serviced each day snd it took over 1.5 hours to get dinner which consisted of paninis and chips and prawn salad

Posted by on 30 Dec. 2022

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Comment from Hotel Management

30 Dec. 2022 by Bhavya Sharma

Kia Ora Heather, Thank you for taking the time to share your feedback. I am sorry to hear that we missed the mark on a few points and didn't met your expectations. We will look into these and have them sorted. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We are delighted that you chose to stay with us. We hope that we will be able to welcome you back to the hotel in the near future. Kind Regards, Bhavya Sharma

About the Jet Park Hotel Rotorua

Location 237 Fenton Street, Rotorua, 3010

Property Features

JetPark Hotel Rotorua offers its guests an outdoor pool and a spa tub. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A library, tour/ticket assistance, and a garden are also featured at the family-friendly JetPark Hotel Rotorua. Limited free parking is available on a first-come, first-served basis. This 4-star Rotorua hotel is smoke free.

  • 63 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 2002
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

JetPark Hotel Rotorua offers 63 air-conditioned accommodations with espresso makers and safes. Beds feature premium bedding. A pillow menu is available. Refrigerators and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. This Rotorua hotel provides complimentary wireless Internet access. 40-inch LED televisions come with satellite channels. Housekeeping is provided daily.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Refrigerator
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:00 AM.

Te Puru - This café specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • Children stay free
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free - maximum age 16
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 20 for adults and NZD 20 for children
  • Late check-out fee: NZD 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Fenton
  • Quality Fenton Rotorua
  • Quality Inn Fenton
  • Quality Inn Fenton Rotorua
  • Quality Inn On Fenton Hotel Rotorua
  • Rotorua Ventura Hotel
  • Ventura Hotel Rotorua
  • Jet Park Hotel Rotorua
  • Jet Park Rotorua
  • Jet Park Hotel Rotorua
  • JetPark Hotel Rotorua Hotel
  • JetPark Hotel Rotorua Rotorua
  • JetPark Hotel Rotorua Hotel Rotorua

You should know

  • Pool access available from 7:00 AM to 10:30 PM.
  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.