4.5 out of 5

"The rooms are comfortable and clean. It was very warm and the fans were not enough to cool the room. We could not open the window as the room was fa ... " More

By a verified traveller on Wed 07 Mar 2018

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Hotel Description

At Rotorua Citizens Club you'll be within a short 5-minute stroll of Rotorua Night Market and Rotorua i-SITE Visitor Centre. Highlights at this hotel include a restaurant, free self parking, and a bar/lounge.

All rooms feature free WiFi, TVs, and coffee/tea makers.

The restaurant, Fitz Club, is open for breakfast, lunch, and dinner. Other amenities include free WiFi in public areas and laundry facilities. Full breakfast is available daily between 7:30 AM and 9 AM. There's also the convenience of an airport shuttle.

Sights within a 15-minute walk of this Rotorua hotel include Sir Howard Morrison Performing Arts Centre and Matariki Hangi & Maori Cultural Performance.

Rotorua Citizens Club ratings based on 74 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

Good hotel close to the restaurants

Pros: Price
Cons: A heatpump could be installed but that will increase the price per night.
Location: Just around the corner from the main restaurants.
The rooms are comfortable and clean. It was very warm and the fans were not enough to cool the room. We could not open the window as the room was facing the street and it was too noisy.

Posted by , from Auckland on 7 Mar 2018

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Comment from Hotel Management

9 Mar 2018 by Citz

Thank you for your feedback we are trying to renovate as surplus income comes to hand on the wish list is aircon in each room.

1 out of 5

Maybe cheap but real cost huge

If you want your belongings stolen from your vehicle overnight while parked in the Rotorua Citizens club car park then this is the place to stay. But wait there more. The staff reaction is totally non caring. As if it a regular event. They are only too happy to give you advise after the fact of how you could have avoided the problem!!! Shame they don’t tell you of problems upon arrival There are other delightful features on offer. People vomiting in the street outside your room and large groups congregating in the street holding noisy parties between 1am to 3am. Especially appealing to party goers and those who suffer insomnia In summary this may represent a value accommodation option providing you can accept the high cost of the undesirable extras

Posted by on 26 Feb 2018

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Comment from Hotel Management

3 Mar 2018 by Citz

No matter where you go if you have something of great value do not leave it visible for Joe blow passer-by to be tempted. We have had many customers with valuables' who take that extra step to come and ask if there are facilities where we can store their belongings.

4 out of 5

Cheap accommodation

The room was slightly better than expected for the room rate, although we did have the disabled room which may have contributed to the size. The bedspread despite being well past its best appeared clean. The quilt beneath not so, however it was an extremely warm night, and thankfully a free standing fan was supplied additional to the ceiling fan.

Posted by on 23 Feb 2018

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Comment from Hotel Management

26 Feb 2018 by Citz

Thank you for your feedback maintenance is an ongoing thing but we have been so busy this season we are waiting for a quiet period to get everything back to the way we would like it to be.

3 out of 5
Really good nice staff happy people there Typical rooms on the second floor but no elevator or anything Basically clean and tidy

Posted by on 15 Feb 2018

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Comment from Hotel Management

16 Feb 2018 by Citz

Sorry you must have missed the elevator as we do have wheelchair access rooms available.

3 out of 5

Central location, clean, basic accommodation

Checked in about 6pm Friday night and taken through the bar to get to the lift up to the room. The other option is to walk around to the front door. The room (#3) was very clean but Rotorua was in a heatwave so the room was hot. Ceiling fan is in the corner so doesn't quite reach the bed. Free standing fan didn't work. Opened a window to let the breeze in but the kitchen vent was next to it so smell of fried food came in. Ended up not sleeping there but did leave supplies for a party at the Club the next morning. Positives: central location, price. Negatives: smell, no iron in room (but was a hairdryer).

Posted by on 29 Nov 2017

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Comment from Hotel Management

2 Dec 2017 by citz

thank you we have turned the air conditioning to a much lower temperature, and are doing a review on all the appliances in the rooms.

5 out of 5

Cozy experience

We arrived late to this place and we receive a call from the FO. They are friendly and help us to check in right away. The room is clean, totally worth it for the price we pay. Highly recommend

Posted by , from macau on 12 Nov 2017

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Comment from Hotel Management

17 Nov 2017 by citz

thank you we try to make you stay comfortable.

4 out of 5

It was convenient to all facilities

Pros: The bar and restaurant
Cons: Nil
Location: Heaps to do nearby.
We had an awesome experience. Staff were wonderful and very friendly.

Posted by on 24 Aug 2017

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Comment from Hotel Management

27 Aug 2017 by staffy

we are here to give customers an at home feel with a little bit of fussing over them

4 out of 5

Great location

Pros: Location.
A simple and unpretentious hotel. Was upgraded to a larger room as it was available, which was very much appreciated. A charming experience — karaoke night in the bar below one night, karaoke night at a bar down the road the other night — that may not be to all tastes. I would have no hesitation to staying there next time I'm in Rotorua.

Posted by , from Whangarei on 11 May 2017

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4 out of 5

Clean and quiet

Pros: Good value for your money
Cons: Replace stained face cloths and bedding. A little off putting especially because the room was very clean.
Location: Lots of shops and food in walking distance. Central to everything.
Stayed one night. Was very quiet and the beds were comfy. Room was clean but a few stains on towels and covers. Room was a bit hot but there was a window and fan provided. Nice shower and good size Bathroom.

Posted by , from Edmonton, canada on 20 Apr 2017

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4 out of 5

Nice hotel close to inner city

Pros: as above
Cons: It was very warm while we were in Rotorua but we were not able to leave the windows open because the latches were broken
Location: Handy to main shopping/retail area.Numerous restaurants nearby.And on Thursday evening there is an excellent local market(produce/food) in closed st
Clean,tidy,roomy accommodation with great breakfast deal.Excellent location close to inner city.Pleasant,friendly,helpful staff.

Posted by , from Taranaki on 5 Apr 2017

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About the Rotorua Citizens Club

Location 1146 Rangiuru Street, Rotorua, 3010

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Rotorua Citizens Club also features on-site laundry facilities and a lift service. Self parking is free.

  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Lift

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (9.4 km / 5.9 mi)
  • Parking: Free self parking

Room Amenities

Televisions come with cable channels. Guests can surf the web using complimentary wireless Internet access. Fridges and coffee/tea makers are provided.

  • Television
  • Cable channels
  • Fridge
  • Coffee maker

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 9 AM.

Fitz Club – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 10 PM

Special check-in instructions:

The front desk is open daily from 7 AM until 10 PM
If you are planning to arrive after 10 PM, please contact the property in advance using the information on the booking confirmation.

24-hour airport shuttle service is available. Contact the property in advance for details.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Club Card: NZD 10 per accommodation, per stay.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD7.00 and NZD23. per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.