4.4 out of 5

"This hotel is clean and tidy, the bathroom could do with a refresh but perfectly functional. " More

By a verified traveller on Wed 18 Apr 2018

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Hotel Description

A luxury stay in Rotorua awaits you at Rydges Rotorua. Within a 5-minute stroll you'll find Racing Rotorua and Rotorua Central Mall within a 15-minute walk. Highlights at this hotel include a restaurant, free self parking, and a bar/lounge.

You can enjoy TVs with satellite channels, and all 135 rooms feature free WiFi, in-room childcare, and coffee/tea makers. Fridges and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Free newspapers, free bottled water, and in-room massages are also available.

The restaurant, Atrium Restaurant, is open for breakfast, lunch, and dinner. Business amenities include conference space and meeting rooms. Added amenities include free WiFi in public areas, a fitness centre, and laundry facilities. Each morning buffet breakfast is served between 7 AM and 10 AM.

Sights within a 20-minute walk of this 4-star Fenton Street hotel include Rotorua Arts Village and Tamaki Maori Village.

Rydges Rotorua ratings based on 995 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

Handy location

This hotel is clean and tidy, the bathroom could do with a refresh but perfectly functional.

Posted by on 18 Apr 2018

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4 out of 5
Very nice place to stay in a good location, close to the city and surrounding attractions

Posted by on 9 Apr 2018

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Comment from Hotel Management

9 Apr 2018 by MSharp

Thanks for your feedback. Great to hear you enjoyed your stay. Regards Michael Sharp General Manager

4 out of 5

Was handy to where I needed to be

Cons: Could be modernised
Had booked for 2 adults and 3 kids but only 2 towels in the room, we called and got more but still... Breakfast was good.

Posted by on 2 Apr 2018

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Comment from Hotel Management

9 Apr 2018 by MSharp

Thanks for your feedback. Glad you enjoyed the breakfast buffet. Regards Michael Sharp General Manager

2 out of 5
For the price we paid it was terrible, yes we did have 3 beds but all squashed in one small room. So hot no air conditioning and very noisy. Breakfast and staff were good though. All in all overpriced and run down.

Posted by on 26 Mar 2018

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Comment from Hotel Management

9 Apr 2018 by MSharp

Thanks for your comments. Sorry you felt the room wasnt to your needs. We are the only hotel in Rotorua that can fit three beds in one room, which is great for larger families and friends. Regards Michael Sharp General Manager

4 out of 5

Friendly hotel & good value,

Pros: Location especially as we were overlooking the racecourse, just far enough out of town so it was quiet.Unfortunetly the pool was closed.
Cons: Just a general update decorative, but was very clean which is more important.
Location: Location good quiet but close enough to town to be able to walk.Plenty of activities
Everyone very friendly from us booking in till leaving.The bar staff &I the cleaners very helpful & pleasant.The breakfast was superb &I the bar meals very good.

Posted by , from england on 18 Feb 2018

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Comment from Hotel Management

9 Apr 2018 by MSharp

Thanks for your lovely feedback. Greta to see that you enjoyed your stay. I will pass on your feedback to the team, especially the housekeepers, they will be pleased to know their hardwork is not going unnoticed. Regards Michael Sharp General Manager

2 out of 5

Old tired

Pros: Atrium restaurant and breakfast was reasonable.
Cons: Needs a complete upgrade
Not told that the room didn’t have air conditioner and days of high 20s with 95% humidity sleeping wa not easy. The facilities are old and tired, the pool was out of order (no reduction in tariff offered) and the roof leaked in quite a number of spots in the corridors.

Posted by , from South Australie on 18 Feb 2018

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Comment from Hotel Management

9 Apr 2018 by MSharp

Thanks for your comments. The hotel pool has been out of action for over 12 months, I thought we had removed all the advertising for the pool but we may have missed something, ill check again. The hotel constantly works to improve the hotel facilities and building. With a lot of rain this year it has caused some leaks in the ceilings, we have repaired these now. Regards Michael Sharp General Manager

3 out of 5

Looked nice from outside, but no aircon.

Pros: Breakfast was included which was good.
Cons: Aircondition the whole building or demolish it. Can't understand why they would put up such a large building without airconditioning.
Booked this cause it was Rydges and we expected something fairly special. Extremely surprised to find no airconditioning in all the rooms except the top floor. They wanted another $100 a night to upgrade. Room had an overhead fan, and a pedestal fan, but was still uncomfortable in the 30 degree plus, humid conditions. Also a bit dated in the room décor. Think for the money we should have just got one of the 3 star motels over the road and they would have been just as good. Definitely wouldn't recommend this to anyone, especially in the summer months.

Posted by on 1 Feb 2018

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4 out of 5
Great location , good facilities and a friendly experience

Posted by , from NZ on 22 Jan 2018

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5 out of 5

Very impressed salty and service in Rydges.

Pros: Breakfast buffet.
Cons: Room with air conditioner.
Location: Close by supermarket and very handle to downtown.
Very good the breakfast buffet. Good experience with deluxe room. Friendly service.

Posted by , from wellington on 16 Jan 2018

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3 out of 5

Nice but tired and needs updating.

Pros: Breakfast was included in the price and catered to all family members.
Cons: Go have a look at Rydges in Auckland....mini bar supplies are better and more of them and rooms and corridors all beautiful and modern.
Location: Polynesian Spa was good, Capers Cafe was great with lovely food and 3D Trick Gallery was a big hit with the kids.
Pool was closed which was disappointing as we had kids, room and corridors were very tired and really does need updating. Bar was nice but found a couple of foreign floaters in our drinks, restaurant was good especially as we had kids. When booking we asked for a roll away bed which wasn't in the room when we arrived. We also only had 2 towels in a room for 5 people. On the plus side the staff were nice and when we asked for extra supplies for the room they came within 10 minutes. We had a trailer and they let us lock it outside the front of the hotel lobby which was great and made us feel it was secure. The breakfast was included in the price and all family members were able to pick exactly what they wanted. Coffee was good.

Posted by , from Kapiti Coast on 15 Jan 2018

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the luxury Rydges Rotorua. The hotel can provide concierge services and wedding services. Self parking is free.

  • 135 guestrooms or units
  • 5 levels
  • 6 conference rooms
  • Built in 1997
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Fridge
  • Free cots/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Rotorua (ROT-Rotorua Regional) (8.3 km / 5.2 mi)
  • Parking: Free self parking

Room Amenities

Rydges Rotorua offers 135 forms of air-conditioned accommodation with minibars and free newspapers. Fridges and coffee/tea makers are provided. Bathrooms include complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Televisions come with satellite channels. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

Atrium Restaurant – This restaurant serves breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Parasailing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time ends at midnight
  • Check-in time starts at 2 PM


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 35.0 per night.
  • Free cribs (infant beds)!


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.



The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD18.5 and NZD25 per person (approximately)
  • Rollaway bed fee: NZD35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • The total price shown includes a resort fee.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.

Official New Zealand Rating provided by Qualmark®