4.0 out of 5

"We had a sisters weekend there so we spent all our weekend together. Just disappointing they couldn't provide adjoining rooms even though I booked 2 m ... " More

By a verified traveller on Sun 24 Sep 2017

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Hotel Description

Sudima Lake Rotorua puts you in the heart of Rotorua, within just a 10-minute stroll of Polynesian Spa and Rotorua Arts Village. Highlights at this hotel include a restaurant, an indoor swimming pool, and free self parking.

All 250 rooms feature free WiFi, TVs, and free newspapers. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Ceiling fans, hairdryers, and phones are also available.

The restaurant, Lakes Restaurant, is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. 6458 square feet (600 square metres) of event facilities include 3 meeting rooms and conference rooms. Other amenities include free WiFi in public areas, massage/treatment rooms, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of free extended parking.

Sights within a 10-minute walk of this 4-star Rotorua hotel include Blue Baths and Tamaki Maori Village.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$133 per night

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Sudima Lake Rotorua ratings based on 362 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0
2 out of 5

Wouldn't stay there again.

Pros: The option of different pillows was great. Due to the error with breakfast room service we were not charged for the extras we had. Friendly staff.
Cons: The rooms need new beds. Change the internet service from 1GB /24hr free to unlimited.
Location: Walking distance to shops.
Both beds sagged in the middle which made for a very uncomfortable sleep for everyone. Breakfast room service card did not get collected on our last day. Due to may cars and conferences, you sometimes have to park a distance away - not good if you have luggage and it's raining as was the case when we arrived. It is a rabbit warren if you are staying in the back buildings and there is no covered way when walking between 2 of the buildings. We were going to be charged at the current daily rate until I showed them the price when I booked the hotel. Internet is only 1GB / 24hrs which isn't alot, you have to pay after that.

Posted by , from Brisbane, Australia on 24 Sep 2017

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Comment from Hotel Management

28 Sep 2017 by Atalo de la Rocha / Hotel Manager

Dear Guest Thanks for your rating and review, I am sorry that our facilities and services didn't meet you expectations. Thanks for your nice comments in regards to our staff. Kind regards

4 out of 5

Good hotel close to Polynesian Pools

Pros: Proximity to town
Cons: Hotel was a little tired
Location: Very close to town, Lake, walks etc
We had a sisters weekend there so we spent all our weekend together. Just disappointing they couldn't provide adjoining rooms even though I booked 2 months in advance

Posted by , from Taupo on 24 Sep 2017

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4 out of 5
checked in late and wasn't an issue (11pm). Staff very helpful.

Posted by on 16 Jul 2017

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Comment from Hotel Management

20 Jul 2017 by Atalo de la Rocha / Hotel Manager

Dear Guest Thanks for your 4 star rating, really appreciated. Kind regards Atalo de la Rocha / Hotel Manager

3 out of 5

Nice hotel at this price

A very nice hotel just beside the lake. Good service and friendly staff. Not very handy if you stay at the back of this hotel, not in a cold winter night if you have to walk to the pool and restaurant.

Posted by on 15 Jul 2017

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Comment from Hotel Management

20 Jul 2017 by Atalo de la Rocha / Hotel Manager

Dear Guest Thanks for taking the time to write your review and rate us, I appreciate your nice comments and I hope we can welcome you back soon. Kind regards Atalo de la Rocha / Hotel Manager

2 out of 5

Old hotel

Cheap but very dated and noisy. Close to town.

Posted by on 2 Jul 2017

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Comment from Hotel Management

6 Jul 2017 by Atalo de la Rocha / Hotel Manager

Dear Guest Thanks for taking the time to write your review and rating. Kind regards Atalo de la Rocha / Hotel Manager

5 out of 5

Enjoyable stay

Pros: Swimming pool
Location: Very handy to town, shops, pools
Had a great stay with my 2 boys. Really enjoyed the pool and staff very helpful. Cheers

Posted by , from Auckland on 3 May 2017

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Comment from Hotel Management

26 May 2017 by Atalo de la Rocha / Hotel Manager

Hi Scott I am so happy to read that you enjoyed your stay with your boys, I hope we can welcome you back soon, thanks for such a nice review and rating.

4 out of 5

Great location

Pros: Friendly staff
Cons: Not I can think of
Location: Excellent
I enjoyed it very much. We have stayed here before with our children and facilities were great for families.

Posted by on 1 May 2017

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Comment from Hotel Management

26 May 2017 by Atalo de la Rocha / Hotel Manager

Dear Guest Thanks for your kind review and great rating, I really appreciate it, I hope we can welcome you back soon. Regards

4 out of 5

Great location, everything you need for a family

All staff were super friendly! Hotel is a little tired in places but our double superior room 610 was in good shape. Pool is a little small but perfect for our young kids

Posted by , from Torbay, Auckland on 28 Apr 2017

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4 out of 5

Great Location

Good location to city centre, Polynesian Spa and Gvnt Gardens. Lots of restaurant choices near by. The pool is small. On site massage therapist was great. Will stay again.

Posted by , from Auckland on 25 Apr 2017

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Comment from Hotel Management

28 Apr 2017 by Atalo de la Rocha / Hotel Manager

Hi Kelly Thanks for your nice review and rating. Kind regards Atalo de la Rocha / Hotel Manager

5 out of 5

Nice Hotel close to rotorua central cbd

Pros: The excellent staff, the location, the facilities,
Cons: The bathroom could be improved upon. Just a little dated.
Location: Very central to the CBD. Plenty of activities.
Amazing staff, from the young man busy cleaning windows when we arrived ,who offered to carry our bags ,to the friendly receptionist to the restaurant staff. It was our 40th wedding anniversary, the hotel shouted us a surprise bottle of French champagne when we sat down for dinner and then the most beautiful dessert especially presented with Happy 40th wedding Anniversary written on the plate. Made our night away extra special .

Posted by , from new zealand on 10 Apr 2017

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Comment from Hotel Management

28 Apr 2017 by Atalo de la Rocha / Hotel Manager

Hi Jan Thanks for your nice review and rating, I am happy to read that you enjoyed your stay with us and we could make a nice memorable trip. Kind regards Atalo de la Rocha / Hotel Manager

About the Sudima Lake Rotorua

Location 1000 Eruera Street, Rotorua, 3201

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 6458 square feet (600 square metres) and includes conference rooms. An indoor pool, spa services, and tour or ticket assistance are also featured at the business-friendly Sudima Lake Rotorua. Self parking is free. This 4-star Rotorua hotel is smoke free.

  • 250 guestrooms or units
  • 5 conference rooms
  • 6458 sq ft of conference space
  • 600 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Conference facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Indoor pool
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (8.9 km / 5.5 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Sudima Lake Rotorua offers 250 forms of accommodation with free newspapers and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Premium channels
  • Refrigerator
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Ceiling fan
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Lakes Restaurant – This restaurant serves breakfast, lunch and dinner. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Spa Services

  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 30 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 29 per person (approximately)
  • An early check-in fee will be charged
  • A late check-out fee will be charged
  • Rollaway bed fee: NZD 30 per night
  • Onsite credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.

Official New Zealand Rating provided by Qualmark®