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3.8 out of 5

"Bed was comfortable, didn’t like the shower over bath. " More

By a verified traveller on Sun 10 Mar 2024

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Hotel Description

At Copthorne Hotel Rotorua you'll be within just a 10-minute stroll of Whakarewarewa Hot Springs and Racing Rotorua. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

The restaurant, Jimmy Cooks Kiwi Kitchen, serves local cuisine and is open for breakfast. For a drink, you can stop by the hotel's own lounge bar. Enjoy the spa tub, seasonal outdoor swimming pool, and pool loungers. Business amenities include meeting rooms and a business center. Added amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM.

In the area of this Glenholme hotel, you'll find Skyline Rotorua.

Superior Queen

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$158* Per night/room 7 Apr. - 8 Apr.

Superior 2 Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Copthorne Hotel Rotorua ratings based on 515 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Copthorne Hotel Rotorua

Everyone (203) Couples (173) Family (123)
3 out of 5
Bed was comfortable, didn’t like the shower over bath.

Posted by on 10 Mar. 2024

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4 out of 5
This is my go-to place. Rooms are tight and hallways can get dark (uninviting) but I always feel safe and comfortable there. Enjoy the pool and spas. Comfy beds. Cleaners do a good job with daily house keeping. Staff in general are very accommodating. Elevators weren’t working this time round but we didn’t mind. You get what you pay for here.

Posted by on 25 Jan. 2024

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Comment from Hotel Management

22 Mar. 2024 by Theresa

Thank you for your feedback it is appreciated to aid in offering a enjoying stay. We look forward to hosting you again.

5 out of 5
Awesome

Posted by on 13 Jan. 2024

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4 out of 5

Posted by on 1 Jan. 2024

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2 out of 5
Breakfast was fine. However, the hotel advertised on line that they had dining facilities. On arrival, I was told that it was closed. No discussion on reduced rate. I wouldn't have booked if I had known. Noisy, with several groups particularly loud.

Posted by on 15 Oct. 2023

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4 out of 5
Could do with more powerpoints for charging in foyer. Restaurant was dark uninviting and on arrival lights were not on and again uninviting. But excellent service and cleanliness

Posted by on 19 Aug. 2023

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Comment from Hotel Management

19 Aug. 2023 by TF

Thank you for your comments regarding your stay.We do apologize for any inconvenience this may have caused.We have various power points available to our guests situated in the lobby area.Please enquire at Reception if you need asistance.

5 out of 5
Just because the World Cup is on I would of preferred to watch Soccer on TV and also the restaurant to be open

Posted by on 13 Aug. 2023

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Comment from Hotel Management

19 Aug. 2023 by TF

Thank you for your response.We do have Big screen tv in the Hotel House Bar that was showing all of the World Cup Soccer games for our guests viewing.We do have specific times for our Restaurant times in the evening of which you should have been advised.

5 out of 5
I would have liked a locals pub in the area, and if there was I would have liked to know about it

Posted by on 3 Aug. 2023

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Comment from Hotel Management

19 Aug. 2023 by TF

Thank you for your comments regarding your stay.We do apologize for not informing you of the facilities around the Hotel as we do in fact have our Cheers Bar at the rear of the Hotel equipped with Pokie machines,Pool Table and big screen tvs.Please enquire on your next visit and we will be happy to point you in the direction of The Cheers Bar.

4 out of 5
Beds were comfy! Nice and clean. Place a little tired and run down

Posted by on 13 Apr. 2023

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2 out of 5

Posted by on 17 Jan. 2023

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About the Copthorne Hotel Rotorua

Location 328-348 Fenton Street, Rotorua, 3201

Property Features

Copthorne Hotel Rotorua offers its guests an outdoor pool and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and meeting rooms are available. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Copthorne Hotel Rotorua. Self parking is free. This Rotorua hotel is smoke free.

  • 58 guestrooms or units
  • Meeting rooms
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Copthorne Hotel Rotorua offers 58 accommodations with safes and hair dryers. Satellite television is provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Television
  • Satellite channels
  • Refrigerator
  • Electric kettle
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Jimmy Cooks Kiwi Kitchen - This restaurant specializes in local cuisine and serves breakfast and light fare. A children's menu is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Grey water recycling system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 35.00 for adults and NZD 17.50 for children
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Copthorne Hotel Rotorua
  • Copthorne Rotorua
  • Copthorne Rotorua Hotel
  • Rotorua Copthorne
  • Rotorua Copthorne Hotel
  • Rotorua Kingsgate Hotel
  • Copthorne Hotel Rotorua Hotel
  • Copthorne Hotel Rotorua Rotorua
  • Copthorne Hotel Rotorua Hotel Rotorua

You should know

  • The seasonal pool will open in January and close in December.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.