"I was shocked to see what the lack of maintenance can do. The staff were lovely 😊. " More

By a verified traveller on Sat 31 Mar 2018

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Hotel Description

At Utuhina Hot Springs Lodge you'll be within just a 10-minute stroll of Rotorua Hospital and Kuirau Park. Highlights at this property include an outdoor swimming pool, free self parking, and a spa tub.

All 14 apartments feature free WiFi, TVs, and coffee/tea makers. Fridges and microwaves make in-room dining convenient.

This smoke-free property offers free WiFi in public areas, barbecue grills, and tour/ticket assistance. Added amenities include a sauna and laundry facilities.

Sights within a 15-minute walk of this Ohinemutu property include Tama-te-Kapua Meeting House and St. Faith's Anglican Church.

Utuhina Hot Springs Lodge ratings based on 303 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0
1 out of 5

Disgusting and Filthy

I do not recommend this place to anyone! I payed a hefty price to stay here 4 nights. It is completely ran down. The pictures showen on website DO NOT reflect this motel! Infact if you look closely the pictures are 10 years old. The bathroom smelt of rotting wood and had mould everywhere. The floors are sunken in. The "cottage" is infested with spiders, cockroaches and ants. Had problems with our oven, when asked for help from manager on site was asked if we were dumb. Manager was drinking everyday in plain sight. One of four pools were working. Towels need to throwen out, are all stained. No batteries in smoke alarm. DONT NOT STAY HERE

Posted by on 2 Apr 2018

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4 out of 5
I was shocked to see what the lack of maintenance can do. The staff were lovely 😊.

Posted by , from Blacktown NSW on 31 Mar 2018

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5 out of 5

Clean, comfortable, basic and convenient

It was exactly what I needed for a short stay in Rotorua. It was clean and comfortable. Surprisingly spacious. It is a bit dated but if you are paying $50 for a room it was a bargain. I enjoyed my stay there and I would go back there for another quick stay anytime.

Posted by , from Auckland on 29 Mar 2018

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2 out of 5

Shower ran hot (very) and Cold. . .

Pros: the price
Cons: The hot water and the room service
Shower ran hot (very) and Cold. . . Could not control a constant temperature. No soap, tea Coffee or sugar replenishment after the first day Only one flanel, hand towel and floor towel replaced each day for multiple guests. A bath towel was replaced for each guest each day

Posted by , from Wellsford on 26 Mar 2018

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5 out of 5

Lovely hot pool

The experience of staying was one of coming home. I love the hot pool and the accomodation was spacious. The staff lovely and friendly. All in all a good experience.

Posted by , from blacktown australia on 24 Mar 2018

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3 out of 5

Average motel

Nice people room suited to what we required. Place is very dated. Room was very hot and no way of cooling down. No milk supplied for coffee.

Posted by , from christchurch on 23 Mar 2018

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2 out of 5

pay an extra $20-30 to stay somewhere else

Cons: this place is completely run down and needs a major makeover
Location: close stroll into town
where do i start. the pools are out of order the TV is extremely small - 2 channels only one of which was a sport channel the other sky movies which was repetitive. the WIFI is rubbish the furniture is very dated or broken light bulbs were missing the owner doesn't want to have anything to do with the business and will only be contacted via text message

Posted by on 6 Mar 2018

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3 out of 5

Communication

Pros: Close to the city & clean, hot pools were lovely
Cons: Some repairs to the driveway
I had spoken to the owner of the hotel to request a late check in. She advised it would be fine and that she would be there to provide keys. I called on our way to provide an approximate time with no answer, 3 calls later I needed to contact Wotif for further contact details. They had none. So we continued not knowing if we had a room for the night... once we arrived keys were found but to avoid all my stress a simple email could have been sent to advise of the situation, and to ease my worry.

Posted by , from Gold Coast on 3 Mar 2018

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1 out of 5
What a dirty horrible motel! The thermal pool was full of rust. The unit itself was so dirty, rundown and generally in bad condition! Cracks in the windows, the shower had black gunge in it, ants crawling around the kitchen! It was just ewww for the price I paid I could of got better, cleaner accomodation at a back packers. Will NEVER stay here again!

Posted by on 23 Feb 2018

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3 out of 5
Heaps of space. Had everything that we needed. Hot pools were available all night which was nice

Posted by on 17 Feb 2018

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About the Utuhina Hot Springs Lodge

Location 99 Lake Road, Rotorua, 3010

Property Features

Utuhina Hot Springs Lodge offers its guests an outdoor pool, a spa tub, and a sauna. WiFi is free in public spaces. Tour or ticket assistance, a BBQ, and on-site laundry facilities are also featured at Utuhina Hot Springs Lodge. Free self parking is available. This Ohinemutu apartment is smoke free.

  • 14 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Tour and ticket information
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Fridge
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (11.8 km / 7.4 mi)
  • Parking: Free self parking

Room Amenities

Utuhina Hot Springs Lodge offers 14 forms of accommodation with coffee/tea makers. Fridges and microwaves are provided. Ohinemutu's apartment provides complimentary wireless Internet access. Cable televisions are provided.

  • Television
  • Cable channels
  • Fridge
  • Microwave
  • Coffee maker

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 8 PM

Special check-in instructions:

The front desk is open daily from 2 PM until 8 PM
If you are planning to arrive after 8 PM, please contact the property in advance using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cots (infant beds) available

Hotel Names

  • Utuhina Hot Springs Lodge Rotorua
  • Utuhina Hot Springs Lodge
  • Utuhina Hot Springs Rotorua
  • Utuhina Hot Springs
  • Utuhina Hot Springs Hotel Rotorua

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.