4.4 out of 5

"A bit noisy with people standing outside early in the morning talking far too loud. " More

By a verified traveller on Tue 06 Feb 2018

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Hotel Description

A luxury stay in Mourea awaits you at VR Rotorua Lake Resort. You'll be 4.3 km (2.7 mi) from Mokoia Island and 4.4 km (2.7 mi) from Okere Falls Scenic Reserve. Highlights at this beachfront hotel include a restaurant, an outdoor swimming pool, and free self parking.

Free WiFi, patios, and private yards are featured in all 42 rooms. Refrigerators and room service make in-room dining easy, and minibars provide refreshments. Nice touches include soaking tubs, bathrobes, and free toiletries. Additionally, satellite TV, separate bathtubs and showers, and coffee/tea makers are available.

A day of pampering can include massages, body wraps, and aromatherapy. The restaurant, The Grill, is open for breakfast and dinner. The Bar is the hotel's own bar. Spend the day at the beach and enjoy the 2 outdoor tennis courts, fitness centre, and sauna. A meeting room and a business centre are among the business amenities offered. Plus you'll find free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also extended parking, along with the convenience of a free airport shuttle.

Sights within a 10-minute drive of this 4-star Lake Rotoiti hotel include Hell's Gate and Wai Ora Spa and Te Amorangi Museum.

King Room, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$136 per night

King Room, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Twin Room, Lake View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Twin Room, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite with Spa

Bed Count 1 King Bed Maximum Occupancy 2 Max

VR Rotorua Lake Resort ratings based on 524 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
3 out of 5
Cons: Dining room could be open later.
A bit noisy with people standing outside early in the morning talking far too loud.

Posted by on 6 Feb 2018

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5 out of 5

Nice Lakeview

Peace and quiet. Nice place to stay and closer to all the attractions.

Posted by , from Sydney on 17 Jan 2018

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2 out of 5

Nice location. Lake views.

Reception staff indifferent. Meal ordinary. Pousson very good. General look and feel of the property well below par. Windows in dining room cob webby and dirty. Room maintainence poor. We expected more and have stayed there previously over the years with business. Under VR Group the facility has taken a giant leap backwards.

Posted by , from Cambridge, NZ on 14 Jan 2018

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5 out of 5

Great spot looking out over Lake Rotoiti

Pros: Boat access with a boat ramp and jetty for guests.
Nothing like waking up looking out over the Lake in a spacious room with all the comforts of home.

Posted by , from local on 3 Nov 2017

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Comment from Hotel Management

10 Nov 2017 by VR Rotorua Team

Dear Valued Guest, Thanks for giving us a perfect score and I am glad to know that you liked our location and enjoyed your stay with us. Looking forward to welcome you again in near future. Regards, VR Rotorua Team

3 out of 5

Beautiful location, resort has potential

Prior to and on arrival we were very satisfied with the service we received. Very prompt and professional. Unfortunately that went a bit down hill from there. After we checked in we went to relax in our room. An hour in our door was opened and someone had walked in. As the door is around a wall from where the beds are we did not see who it was and they didn't attempt contact. The room didn't seem freshly cleaned however the bedding was definitely changed and we had a really lovely sleep. The location is close to Rotorua central however far enough to stay away from the sulphur smell. The room was spacious however we did not have much of a view. We also did not realize the resort wasn't directly situated by Lake Rotorua, it was situated by Lake Rototiti. We did not have any hot water at night which was a shame as we were keen for a nice bath. We called reception who advised he'd look into it and get back to us. We never heard back so we went to sleep and the hot water was on in the morning. We checked out the next day however it seemed like a busy time and the young man on reception had trouble with charging us. He first asked us for payment of a room and dinner. We had not had a dinner. He then tried to charge for our room however we had pre paid. He then asked for payment of an extra person which we had due to my personal fault with the booking. So we got there in the end. I'd love to come back. It seems like they are working on maintanece which is great.

Posted by , from Auckland on 18 Oct 2017

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Comment from Hotel Management

9 Nov 2017 by VR rotorua team

Dear Valued Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our department heads. We do hope you give us another chance as we will definitely improve our services. Regards, VR Rotorua Team

5 out of 5

Nice stay at lakefront

Pros: This is situated in a nice location. Lake is very clean. Best spot for summers weekend.
Cons: Need soft pillows in the room and water kettles should be clean. Staff should interact and guide guest about the hotel facilities proactively.
Location: Very close to Okere waterfalls and walk. 5-8 mins to redwoods by drive and 10-15 mins to town center.
The stay was very comfortable. Room and bathroom were very clean and tidy. We requested for clean water kettle and we were provided brand new. So we were very impressed.

Posted by , from AUCKLAND on 15 Oct 2017

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Comment from Hotel Management

19 Oct 2017 by Team

Dear Guest, Thanks for the perfect rating, we are highly obliged to know that your over all stay was good however all the issues you had during your stay will be well taken care of. We are all set to welcome you again. Thanks & Regards, Team

4 out of 5

Beautiful Location

Pros: Bath tub, lake view, customer service.
Cons: Decor, later room service, plumbing is very noisy.
Location: stunning location!
Excellent service from reception. I was placed in a room next to a crying baby at first and they moved me no problem. The room is very comfortable and would recommend lake view. The rooms are beginning to look a bit dated. Some powerpoint upgrades would be good so easy to plug electronics in to charge. Also, plumbing is quite noisy. Love the giant bathtub!! I arrived quite late at 9 pm and only had 15 mins to order room service so would've been good to have room service options later. An otherwise lovely place to stay and would definitely come back.

Posted by , from Tauranga on 15 Oct 2017

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Comment from Hotel Management

19 Oct 2017 by Team

Dear Happy Guest, We are glad to know that you are happy with are services, we always try to serve our guest with our best. We will make sure that your next visit to us will be up to your liking. Thanks & Regards, Team

4 out of 5

Peaceful and romantic

Nice room quiet and dark - lovely rest. Beautiful grounds and scenery- peaceful and romantic.

Posted by , from Napier on 25 Sep 2017

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Comment from Hotel Management

10 Oct 2017 by Review Team

Dear Happy Guest, Thanks for a review and sharing your experience here. We are looking forward to see you soon. Thanks & Regards

5 out of 5

Awesome hotel

The best hotel I have stayed at great room awesome views of the lake great staff

Posted by , from Auckland on 23 Sep 2017

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Comment from Hotel Management

10 Oct 2017 by Team

Dear Happy Guest, Wow! we are overwhelmed that we are up to your expectations. Expecting you soon again. Thanks & Regards

2 out of 5

Nice hotel but needs an upgrade .

Upon on arrival reception was very courteous.We went to their bar Saturday night my cousins ordered spirits and they wanted coke with their spirits only to be told they only had Diet Coke or Coke Zero.They need to provide what the customer wants.I found their prices for their beers were too high .The bar wasreally nice but the service was not up to standard.

Posted by , from Palmerston North on 17 Sep 2017

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Comment from Hotel Management

10 Oct 2017 by Team

Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management and will be taken care of. We will make sure that your stay will be much more comfortable next time. Thanks.

About the VR Rotorua Lake Resort

Location 366 State Highway 33, Mourea, 3074

Property Features

As a guest of VR Rotorua Lake Resort, you'll find an outdoor pool, outdoor tennis courts, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include A business centre and a meeting room. The luxury VR Rotorua Lake Resort also features a terrace, a garden, and on-site laundry facilities. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

  • 42 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden

Family Friendly Amenities

  • Free WiFi
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (7.7 km / 4.8 mi)
  • Property shuttles: Free airport shuttle; area shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

VR Rotorua Lake Resort offers 42 forms of air-conditioned accommodation with minibars and coffee/tea makers. Rooms open to patios. Satellite televisions are provided. Bathrooms include a separate bath and shower with a deep soaking bath, a complimentary bathrobe, complimentary toiletries and a hairdryer. Mourea's hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Private patio
  • Deep soaking tub
  • Minibar
  • In-room dining (limited hours)
  • Private outdoor space
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Hairdryer
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

The Grill – This restaurant serves breakfast, dinner and light fare.

The Bar – On-site bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include outdoor tennis courts, an outdoor pool, a sauna and a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Boat tours on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Kayaking on site

Spa Services

  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: NZD 10 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • VR Rotorua Lake Resort offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.

Official New Zealand Rating provided by Qualmark®