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Best Western Premier Shenzhen Felicity Hotel

4-star property
1085 Heping Road, Shenzhen, Guangdong 0508 053 286
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4.0 out of 5
Very good!
See all 2 wotif Reviews

"Excellent hotel, rooms slightly dated, could do with a refurbishment. However excellent sevice, comfortable spacious rooms. Highly recommended as walk ... " More

By a verified traveller on Wed 23 Jan 2019

Points Of Interest

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Hotel Description

Best Western Premier Shenzhen Felicity Hotel puts you in the heart of Shenzhen, connected to a shopping center and within a 20-minute stroll of Luohu Commercial City and Luohu Port. Highlights at this hotel include 3 restaurants, an outdoor swimming pool, and free self parking.

The café, Atrium Cafe, is open for breakfast, brunch, lunch, and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and sauna. Business amenities include a meeting room, a conference center, and a business center. Other amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also limited parking, along with the convenience of an airport shuttle.

Sights within a 10-minute drive of this 4-star Luohu hotel include Dongmen Pedestrian Street and Shenzhen Convention and Exhibition Center.

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$96* Per night/room 17 Apr. - 18 Apr.

Executive Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room, Multiple Beds, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Superior Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Best Western Premier Shenzhen Felicity Hotel ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Premier Shenzhen Felicity Hotel

Everyone (2)
5 out of 5
Excellent hotel, rooms slightly dated, could do with a refurbishment. However excellent sevice, comfortable spacious rooms. Highly recommended as walking distance to shopping mall, railway station and port, excellent location. Reception lobby area looks 5 star!

Posted by , from Brisbane, Australia on 23 Jan. 2019

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Comment from Hotel Management

10 Feb. 2019 by AM

Dear guest, we were glad to be able to provide you with satisfactory service. Did you try our dim-sum promotion? The rate is RMB98 in our Lok Moon Chinese restaurant, and we had daily special of afternoon tea with a special discount too. Don’t miss it next time. Sincerely look forward to you visit again. Best regards.

3 out of 5

Old hotel that need refurbishing

Air conditioning is very bad and room is extremely warm and not cold at all. The hotel is worn out and need renovations although it is clean and staff are helpful

Posted by on 21 Nov. 2016

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Comment from Hotel Management

23 Nov. 2016 by AM

Dear guests, thank you for your comment, also thank you for your valuable advice, give you bring adverse accommodation experience and trouble we are deeply sorry. The hotel management attaches great importance to your comment, for air condition problem,please contact the hotel assistant manager to check and give assistant!Also our renovation plan has in progress, I believe gradually update and improvement will bring you different experience. Sincerely look forward to you to visit again, We wish you live happy!

About the Best Western Premier Shenzhen Felicity Hotel

Location 1085 Heping Road, Shenzhen, Guangdong 518010

Property Features

Best Western Premier Shenzhen Felicity Hotel offers its guests an outdoor pool, a sauna, and a fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A business center, a meeting room, and limo/town car service are available. A library, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly Best Western Premier Shenzhen Felicity Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Shenzhen hotel is smoke free.

  • 541 guestrooms or units
  • 25 levels
  • 3 dining venues
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet , Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Shenzhen Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Best Western Premier Shenzhen Felicity Hotel offers 541 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Movies for purchase
  • Electric kettle
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

Atrium Cafe - This café serves breakfast, brunch, lunch, and dinner.

Lok Moon - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 190.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Best Western Premier Shenzhen Felicity Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Service animals not allowed
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 60 per person
  • Airport shuttle fee: CNY 350 per vehicle (one way)
  • Rollaway bed fee: CNY 190.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Felicity
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  • Best Western Shenzhen Felicity
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  • Felicity Hotel Shenzhen
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You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.