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4.1 out of 5

"Fabulous location. Lovely staff. Excellent breakfast. Lovely pools. Right on Sanur beach. Many many eating options in close walking distance. " More

By a verified traveller on Fri 14 Jul 2023

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Hotel Description

A family-friendly stay in Denpasar awaits you at Mercure Resort Sanur. Within just a 15-minute stroll, you'll find Mertasari Beach and RS Bali Mandara. Highlights at this beachfront hotel include 2 outdoor swimming pools, 2 bars/lounges, and a full-service spa.

A day of pampering can include hot stone massages, beachside massages, and body scrubs along with aromatherapy and reflexology. Pandawa Restaurant serves international cuisine and is open for breakfast, lunch, and dinner. Sahadewa Bar is the hotel's own bar. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite free kids' club and outdoor tennis court. 4842 square feet (450 square meters) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, a free manager's reception, and a kids' swimming pool. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of a free area shuttle.

Within a 15-minute drive of this 4-star Denpasar hotel, attractions include Sanur Beach and Waterbom Bali.

Superior Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
NZ$95* Per night/room 25 Apr. - 26 Apr.

Deluxe Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mercure Resort Sanur ratings based on 44 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Resort Sanur

Everyone (19) Couples (18) Family (6)
5 out of 5

Posted by on 20 Feb. 2024

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Comment from Hotel Management

25 Feb. 2024 by Dayu Purba

Dear Michelle,Warmest greetings from Mercure Bali Sanur Resort.Thank you so much for your excellent ratting, You made our day. Your satisfaction is our priority, and we look forward to welcoming you back for another relaxing experience.With Kindest Regards,Dayu PurbaGuest Experience Manager

2 out of 5
Staff were lovely but property is old and dated needs a facelift

Posted by on 31 Aug. 2023

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Comment from Hotel Management

2 Sep. 2023 by Dayu Purba

Dear Craig,Greetings from Mercure Bali Sanur Resort.Thank you very much for taking the time to share your sincere feedback and we sincerely appreciate you affording your valuable time to share your comments which provide us treasured insight about your stay. We sincerely apologize for your disappointment you encountered during your stay. Please rest assured your feedback has been addressed to our respective department for our improvement. On the other hand we are delighted to know that you impressed with the friendliness of our team. We hope this will be the lasting memories.Craig, I wish that you will give us a chance to serve you better in the near future and bring you to experience the showcase of our improvement. With Kindest Regards, Dayu Purba Asst. Guest Experience Manager

4 out of 5
Fabulous location. Lovely staff. Excellent breakfast. Lovely pools. Right on Sanur beach. Many many eating options in close walking distance.

Posted by on 14 Jul. 2023

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Comment from Hotel Management

15 Jul. 2023 by Dayu Purba

Dear Lissa,Warmest greeting from Mercure Bali Sanur Resort.Thank you very much for your time to share your experience during your stay with us.We are truly humbled by your feedback with so much thought and time taken to share your higly valuable memories. All our colleagues trully apreciate your kind words related their genuine care they naturally extend to all our guests. We're so delighted you enjoy our food and beverages during breakfast.Lissa, thank you for spending your cherished vacation time with us, and we hope to have the pleasure of welcoming you back soon.With Kindest Regards,Dayu PurbaAsst. Guest Experience Manager

5 out of 5
The breakfast was epic and the staff too.

Posted by on 3 Feb. 2023

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Comment from Hotel Management

6 Feb. 2023 by Dayu Purba

Dear Adam,Warmest greetings from your Mercure Bali Sanur Resort home in Sanur.We are grateful for your recent stay and thankyou very much for sharing your thoughtful impression. Thankyou for gave us 5 star ratting. this is verry influencing for us. Adam, thank you for spending your cherished vacation time at Mercure Bali Sanur Resort , and we hope to have the pleasure of creating further delighted moments with you in the future.Best Regards ,Dayu PurbaAsst. Guest Experience Manager

3 out of 5
Was great just needs alot of work, grounds need to cleaned up and grass needs to be cut,

Posted by on 3 May 2022

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Comment from Hotel Management

4 May 2022 by Mercure Bali Sanur Resort team

Dear Todd, Thank you for sharing your experience while staying at Mercure Bali Sanur Resort. We are glad to hear that you had a wonderful stay with us. I believe your feedback will motivate our teams to strive to provide the best service for every guest. We take note on your comment in regard with the ground cleanliness, we have shared your comment with our team for our improvement in the future. For your safety and comfort we have put in place strict measures adhering to both governmental requirements and ACCOR's ALLSAFE sanitary guidelines. Thus we are looking forward to welcome you back in the near future. Best regards, Mercure Bali Sanur Resort team

5 out of 5
The staff were fantastic and very helpful and friendly

Posted by on 24 Nov. 2019

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Comment from Hotel Management

30 Nov. 2019 by eka

Thank you for sharing your experience stay with Mercure Resort Sanur. We are glad to know that you had a wonderful stay with us. Your superb feedback really motivate us to keep up our performance and service to the guest. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

4 out of 5
I like the cottage style accommodation and beautiful gardens

Posted by on 17 Sep. 2019

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Comment from Hotel Management

20 Sep. 2019 by eka

Thank you for shared your experience stay with Mercure Resort Sanur. It's a pleasant to know that you had a wonderful stay with us. Your superb feedback really motivate us to keep up our performance and service to the guest. We are really looking forward to welcoming you back in the next nearest future. Sincerely, Eka Handayani Guest Experience Manager

3 out of 5
terrible pillows, ended up with a stiff neck even with regular massages

Posted by , from Perth Australia on 25 Oct. 2018

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Comment from Hotel Management

26 Oct. 2018 by eka

Dear Geoff, Thank you for sharing your experience during your stay with us. We regret that your experience did not meet your expectation. With regards of pillow, we have recently renewed the room pillow and furthermore we are now preparing our new pillow menu which I believe will give more option for our guest’s resting comfort. Thank you again for sharing your experience and I hope you will give us another opportunity to serve you better in the near future. Sincerely, Eka Handayani Guest Experience Manager

4 out of 5
Great location, staff so friendly and can’t help you enough. Needs more sunloungers at pool and second pool doesn’t have any umbrellas at all. Rooms are very old and tired looking. Rooms could do with an upgrade.

Posted by , from Perth, WA on 18 Sep. 2018

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Comment from Hotel Management

22 Sep. 2018 by eka

Dear Tina, Thank you for sharing your experience during your stay with us. It such a pleasure to know that you have a pleasant stay with us. We take note on your constructive feedback, We pleased to inform that we are on progress to upgrading our pool service and facilities, we have been partially replacing some of umbrella cover with better quality product which won’t fade for at least 5 years while long chair cushion covers have arrived partially. we would like to share that we do continually work on improvements to the Resort. We should have replaced all of the older mosaic shower tiles which gave old impression in the room. Now we put our efforts to repaint all of our guest room interiors and replacing all grouting for rooms that require it. I believe this will enhance our guest experience in our guestroom. Thank you very much for sharing your experience, I hope we could get another chance to welcome you back and show you all the improvements we have made by then. Sincerely, Eka Handayani Guest Experience Manager

5 out of 5
This is the second time we have stayed at Mercure Sanur and absolutely loved it. This would have to be our favourite Resort on Bali. It's very close the best part of the Beach with lots of Lounges to relax on and the Beach is not too deep (great for little one's) it's also just a short walk to the Restaurants and Shops and the locals are so friendly. The Resort itself has lovely open space Gardens with plenty of room. We didn't mind the Rooms, they aren't perfect but very comfortable and we felt at home.

Posted by on 3 Sep. 2018

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Comment from Hotel Management

5 Sep. 2018 by eka

Dear Anonymous, Thank you for sharing your experience during your stay with us. It is always a pleasure to welcoming you back and knowing that you have a pleasant stay with us is truly delighted. Its feel great to hear that you felt at home, I am sure that your positive feedback will motivate my team to keep up their performance. Once again, thank you for sharing your experience and we looking forward to welcoming you back soonest. Sincerely, Eka Handayani Guest Experience Manager

About the Mercure Resort Sanur - CHSE Certified

Location Jalan Mertasari Sanur, Denpasar, Bali 80034

Renovations + Closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Property Features

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Mercure Resort Sanur you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This eco-certified hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. You'll have access to the outdoor pool at a partner property. Self parking is free. Smoking is allowed in designated areas at this 4-star Denpasar hotel.

  • 189 guestrooms or units
  • 3 levels
  • 41 buildings
  • 2 bars or lounges
  • Meeting rooms
  • 4842 sq ft of conference space
  • 450 sq m of conference space
  • Built in 1988
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle within 2.20 km; airport shuttle
  • Parking: Free self parking

Room Amenities

Mercure Resort Sanur offers 189 air-conditioned accommodations with fireplaces and minibars. Rooms open to furnished balconies or patios. 29-inch LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Denpasar hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Fireplace
  • Private balcony or patio (furnished)
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

The hotel hosts a free manager's reception daily.

Mercure Resort Sanur has a restaurant serving breakfast, lunch, and dinner.

Sahadewa Bar - This bar is located by the pool and specializes in international cuisine. Open daily.

Breeze Bar - This bar is located on the beach and specializes in international cuisine. Happy hour is offered. Open daily.

De Lounge - This lobby lounge overlooks the garden and specializes in international cuisine. Open daily.

Late night fare is available from room service (during limited hours).

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 7
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 12
  • Hot stone massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property offers airport shuttle service (surcharge) for up to 3 guests with luggage .

Mercure Resort Sanur offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 15 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 390000 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Mercure Resort Sanur

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. This property uses a grey water recycling system.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No lifts
  • Children stay free
  • Service animals not allowed
  • One child stays free
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Grey water recycling system
  • Security system
  • Children stay free - maximum age 15
  • Guest will receive an email before arrival 24 hours
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: IDR 200000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 160000 for adults and IDR 80000 for children
  • Airport shuttle fee: IDR 250000 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 390000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Resort
  • Mercure Resort Sanur
  • Mercure Sanur
  • Accor Hotel Sanur
  • Mercure Hotel Sanur
  • Mercure Resort Sanur Bali
  • Mercure Resort Sanur Hotel Sanur
  • Mercure Resort Sanur Hotel
  • Mercure Resort Sanur Denpasar

You should know

  • Pool access is available 24-hours a day.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 15 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Green Key (Gronne Nogle)
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.