4.4 out of 5

"Nice hotel close to all shops, but the only thing is that breakfast is so busy, but there is everything and no crown to get what you want. Very busy a ... " More

By a verified traveller on Mon 20 Aug 2018

Enter dates to see availability

Hotel Description

Mandarin Orchard Singapore puts you in the heart of Singapore, connected to a shopping centre and within steps of popular attractions like Orchard Road and Takashimaya Shopping Centre. Highlights at this luxury hotel include 2 restaurants, an outdoor swimming pool and free self parking.

You can enjoy free WiFi, TVs and free bottled water, featured in all 1077 rooms. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches include bathrobes, slippers and free toiletries. Safes, hairdryers and phones are also available.

The restaurant, Chatterbox, serves Asian cuisine and is open for breakfast, lunch and dinner. Bar on 5 is the hotel's own bar. Enjoy the fitness centre and outdoor tennis court. Conference space, a business centre and limo/town car service are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a coffee shop/café and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 5-star Orchard hotel include Lucky Plaza and Mount Elizabeth Medical Center.

Mystery Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$285* Per night/room 29 Sep. - 30 Sep.

Superior Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Meritus Club Premier King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Regency Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Mandarin Orchard Singapore ratings based on 103 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mandarin Orchard Singapore

Everyone (38) Business (1) Couples (36) Family (28)
1 out of 5
Hotel staff oblivious to customer requests Management of the hotel don’t understand what duty of care means to hotel guests First Aid box in the lobby does not have basics. Restaurant sooo small yet hotel has up to 1000 rooms Lay out horrible as reception is on the 5th floor Waiting to check in or check out way tooo long as often 1 person is checking people in and out Horrrible place.

Posted by on 18 Jan. 2019

Was this review helpful to you?
Comment from Hotel Management

21 Jan. 2019 by Hotel Manager

Dear Sir/Madam Thank you for your review. We are disappointed to hear your expectations were not met on this occasion. While we strive to create a unique and memorable experience for all our guests, we are sorry if this was not the case this time. We have noted your comments about first aid box and we thank you for bringing this to our attention. We hope to have the opportunity to serve you better in your future visits. Yours sincerely Danny Wong - Hotel Manager

4 out of 5
Nice hotel close to all shops, but the only thing is that breakfast is so busy, but there is everything and no crown to get what you want. Very busy as convenient hotel.

Posted by on 20 Aug. 2018

Was this review helpful to you?
Comment from Hotel Management

23 Aug. 2018 by Hotel Manager

Dear Sir/Madam Thank you for your review. Truly, the location of our hotel is conveniently located for abundance shopping trips as you had mentioned. We are sorry to hear about your experience at breakfast. From hearing guests’ feedback, we now have two restaurants operating for breakfast service to ease the crowd during peak periods: Triple Three and Chatterbox. Operating hours, when required, will also be extended during peak periods. Thank you again for your valuable patronage and we look forward to serve you again. Yours sincerely Danny Wong - Hotel Manager

4 out of 5
Good hotel close to Orchard Rd. Staff excellent, always ready to help. Mia-step, ran out of hot water one morning. Not a fan of cold showers.

Posted by on 12 Jul. 2018

Was this review helpful to you?
Comment from Hotel Management

20 Jul. 2018 by Hotel Manager

Dear Sir/Madam Thank you for your wonderful review of Mandarin Orchard Singapore! Truly, the hotel is conveniently in the city centre and we are happy to hear you enjoyed the convenient location of the hotel. We are most heartened to learn about the helpful service rendered by the capable and friendly team. We have noted your comments and we are apologise for the time taken for hot showers to run in the early morning. Thank you again for your valuable feedback and we hope to have you stay again. Yours sincerely Danny Wong - Hotel Manager

5 out of 5

Very handy to MRT, food, shopping etc

Enjoyed the comfort, handiness and the welcoming and friendly staff. Thank you. Will stay there again when we next visit.

Posted by , from New Zealand on 6 May 2018

Was this review helpful to you?
Comment from Hotel Management

8 May 2018 by Hotel Manager

Dear Sir/Madam Thank you for your excellent 5-star review of Mandarin Orchard Singapore! It is heartening to hear you found our hotel having a comfortable environment. Guest are our priority and we thank you for your reassurance in inspiring us to continuously aim to create fond experiences each and every time. We look forward to your future visits to us; for business or leisure. Yours sincerely Danny Wong - Hotel Manager

5 out of 5
Great 4 night stay, only problem was the beds are too hard.

Posted by on 5 May 2018

Was this review helpful to you?
Comment from Hotel Management

8 May 2018 by Hotel Manager

Dear Sir/Madam Thank you for your 5-star review of Mandarin Orchard Singapore; it is delightful to hear the stay had been wonderful. We recognize that not all guests have the same preferences for bed types, and therefore the Housekeeping Department has bedboards and mattress toppers available upon request. All special requests are subject to availability upon check-in. Thank you again for your valuable patronage to the Mandarin Orchard; we look forward to welcoming you back again soon. Yours sincerely Danny Wong - Hotel Manager

5 out of 5

Great hotel

Pros: Friendly staff and large room size
Location: A busy central location, it is close to malls and eateries. The Singapore Tourist Information Centre on Orchard Road just down from the hotel was good
A very busy hotel with friendly and efficient staff. Eateries within the hotel especially The Chatterbox served good food. Outside were malls and plenty of places to eat too. We caught taxis everywhere as they were very quick and not too expensive. A wonderful bonus at the end of our stay (as our flight wasn't till midnight) was that the hotel kept our luggage (after booking out) during the day whilst we went around sight seeing and upon returning to the hotel at night we were given a hospitality room for an hour to freshen up before our journey home! We will definitely be returning to The Mandarin Orchard.

Posted by , from Sydney on 24 Oct. 2017

Was this review helpful to you?
Comment from Hotel Management

17 Nov. 2017 by Hotel Manager

Dear Sheryl Thank you for sharing your wonderful 5-star review of Mandarin Orchard Singapore! We are really pleased to hear about your great experience with our location, rooms and the efficient service by our friendly team. We thank you for sharing this feedback with us which had certainly warm our hearts. We always work towards delivering warm Asian Hospitality to each and every guest. If you ever need assistance or information about our facilities or getting around Singapore, our team of Concierge are readily available to assist. Thank you again for your valuable feedback we look forward to welcoming you back again in the future. Yours sincerely Danny Wong - Hotel Manager

5 out of 5

Great stay and Hotel

Pros: Location. Cleanliness.
Cons: As above concierge knowledge on tourist things. We looked forward to the 360degree bar as advertised on the TV only to find it was closed.
Location: Three shopping centres nearby, plus MRT.
All aspects of our stay were great. Staff were friendly. Room was clean. Bed was comfortable. Only compliant is concierge knowledge on tourist activities. Even if they pointed us to the tourist centre some 250m down the road at the Orchard gateway.

Posted by , from Melbourne, Australia on 2 Oct. 2017

Was this review helpful to you?
Comment from Hotel Management

17 Nov. 2017 by Hotel Manager

Dear Andrew Thank you for taking time to write review of the hotel. We are sorry to learn about your encounters with our Concierge team. We are pleased to share that our Meritus Club lounge, located on Level 38, welcomes all Club access guests to enjoy all-day drinks with an amazing 360 degrees view of Singapore. We have noted on your comments however and be rest assured that they continue to receive training. Thank you again for your valuable feedback and we hope you could join us at our Club lounge on your next visit. Yours sincerely Danny Wong - Hotel Manager

3 out of 5

prime spot of Singapore

Pros: Centre of Orchard Road Close to big shopping malls provided have money to spend
Cons: Re arrange to place kettle and cups (NOT NEXT TO TV)
Location: Countless places to visit
Sad to know the hotel with such a big name and yet the room is small. On upper price rate. May be because it is in prime location. Only a few people will buy branded stuff. Regular travelers will look for hotels with more spacious rooms.

Posted by , from Australia on 10 Jul. 2017

Was this review helpful to you?
Comment from Hotel Management

12 Jul. 2017 by Hotel Manager

Dear Kim Thank you for taking time to write review of the hotel; all feedback is very important and every comment is both read and noted. We are sorry to hear to hear your expectations were not met. The hotel always aims to create a unique and memorable experience for each and every guest; thank you for your input in giving the hotel an opportunity to improve. We have noted your feedback on the placement of items in the room. We are pleased to share that the hotel boasts a series of room categories, each of different comfort and luxury level. We hope to have the opportunity to serving you better in your future visits. Yours sincerely Danny Wong - Hotel Manager

5 out of 5

Well located

Make sure you get a club room. Well worth the extra as view from club outstanding. Could be best club in Asian Hotel.

Posted by , from Melbourne on 24 Jun. 2017

Was this review helpful to you?
4 out of 5

Nice hotel close to shopping complex.

Pros: Location for shopping
Roomy,clean room. Staff was friendly. I was there for a day so I didn't have a chance to explore the shopping complex around & within the hotel.

Posted by , from sydney on 2 Feb. 2017

Was this review helpful to you?
Comment from Hotel Management

6 Feb. 2017 by Hotel Manager

Dear Fifi, We are pleased to hear you had enjoyed your recent stay with us. Aside from shopping malls of walking distance away from the hotel, we have Mandarin Gallery shopping mall just right below the hotel; it may be accessed directly from guests’ room floors. We hope you had enjoyed the shopping experience. Thank you again for staying with Mandarin Orchard Singapore; we look forward to welcoming you back again soon. Yours sincerely, Danny Wong - Hotel Manager

About the Mandarin Orchard Singapore

Location 333 Orchard Road, Singapore, 238867

Property Features

Mandarin Orchard Singapore offers its guests an outdoor pool, an outdoor tennis court, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre and a limo/town car service are available. A terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Mandarin Orchard Singapore. A round-trip airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 5-star Singapore hotel.

  • 1077 guestrooms or units
  • 39 levels
  • 2 buildings
  • 2 dining venues
  • Built in 1971
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Singapore (SIN-Changi) (21.8 km / 13.6 mi)
  • Metro station: Somerset Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Mandarin Orchard Singapore offers 1077 forms of air-conditioned accommodation with minibars and a safe. Televisions come with pay-per-view films. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Premium channels
  • Films for purchase
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.

Bar on 5 – On-site bar. Happy hour is offered.

Chatterbox – This restaurant specialises in Asian cuisine and serves breakfast, lunch and dinner. Open daily.

Coffee and Crust – This café only serves light fare. Open daily.

Shisen Hanten – This restaurant specialises in Asian cuisine and serves lunch and dinner. Open daily.

Triple Three – This buffet restaurant specialises in Japanese cuisine and serves breakfast, lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool and a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 150.0 per day.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cots/infant beds.

  • One child stays free

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: SGD 100.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 33 for adults and SGD 23 for children (approximately)
  • Airport shuttle fee: SGD 110.00 per vehicle (one way)
  • Valet parking fee: SGD 15.00 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: SGD 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mandarin Hotel Singapore Orchard
  • Mandarin Orchard Singapore
  • Mandarin Singapore Orchard
  • Mandarin Orchard Singapore Hotel Singapore
  • Mandarin Singapore
  • Meritus Mandarin Hotel
  • Meritus Mandarin Singapore
  • Singapore Mandarin
  • Mandarin Orchard Singapore Hotel
  • Mandarin Orchard Singapore Hotel
  • Mandarin Orchard Singapore Singapore
  • Mandarin Orchard Singapore Hotel Singapore

You should know

  • Mandarin Orchard Singapore offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
url importing https://www.wotif.co.nz/Singapore-Hotels-Mandarin-Orchard-Singapore.h19078-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.