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Grand Velas Riviera Maya - All Inclusive

5.0 star property
Luxury property on the beach, with 3 outdoor swimming pools

Choose dates to view prices

Grand Velas Riviera Maya - All Inclusive

Photo gallery for Grand Velas Riviera Maya - All Inclusive

On the beach, white sand, free beach shuttle, free beach cabanas
2 indoor pools, 3 outdoor pools, pool umbrellas, pool loungers
Ambassador Two Bedrooms Family Suite Ocean View
8 restaurants, dinner served, French cuisine
Separate bathtub and shower, jetted bath, rainfall showerhead

Overview of Grand Velas Riviera Maya - All Inclusive

Reviews
9.6

Exceptional

Popular amenities

  • SpaSpaSpa
  • Hot tubHot tubHot tub
  • PoolPoolPool
  • LaundryLaundryLaundry
  • Parking includedParking includedParking included
  • All-inclusiveAll-inclusiveAll-inclusive

Explore the area

Map
Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710
  • Popular LocationEl Camaleón Mayakoba Golf Course8 min drive
  • Popular LocationPlaya Xcalacoco8 min drive
  • Popular LocationGran Coyote Golf9 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)47 min drive

Room options

View all photos for Grand Class Pool Suite Ocean Front

Grand Class Pool Suite Ocean Front

Grand Class Pool Suite Ocean Front

Highlights

Deck/patio
Soundproofed
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 128 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Ambassador Suite Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Ambassador Suite Ocean View

Highlights

Deck/patio
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
HDTV
  • 118 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Zen Grand Two Bedroom Family Suite Nature View

Premium bedding, down duvets, pillow-top beds, free minibar

Zen Grand Two Bedroom Family Suite Nature View

Highlights

Deck/patio
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
HDTV
  • 220 sq m
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Ambassador Pool Suite Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Ambassador Pool Suite Ocean View

Highlights

Deck/patio
Soundproofed
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 118 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ambassador Two Bedrooms Family Suite Ocean View

Ambassador Two Bedrooms Family Suite Ocean View

Ambassador Two Bedrooms Family Suite Ocean View

Highlights

Deck/patio
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
HDTV
  • 236 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Nature View Suite - Zen Experience

Premium bedding, down duvets, pillow-top beds, free minibar

Nature View Suite - Zen Experience

Highlights

Deck/patio
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
HDTV
  • 110 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Nature View Suite with Pool - Zen Experience

Premium bedding, down duvets, pillow-top beds, free minibar

Nature View Suite with Pool - Zen Experience

Highlights

Deck/patio
Soundproofed
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 110 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

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About the area

Playa del Carmen

Grand Velas Riviera Maya - All Inclusive places you in the heart of Playa del Carmen, connected to the convention centre and 4.7 km (2.9 mi) from Gran Coyote Golf. Highlights at this luxury property include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at SE Spa can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and Ayurvedic treatments. The fine-dining restaurant, Piaf (+12 years old), serves French cuisine and is open for dinner. With 2 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the 2 indoor swimming pools and 4 hot tubs. 94548 square feet (8784 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Other amenities include free WiFi in public areas, a gym and a free manager's reception. There's also free valet parking, along with the convenience of a free beach shuttle. .Places within a 30-minute drive of this 5-property class Playa del Carmen property include El Camaleón Mayakoba Golf Course and Xcaret Eco Theme Park.

What's nearby

  • El Camaleón Mayakoba Golf Course - 8 min drive
  • Playa Xcalacoco - 8 min drive
  • Gran Coyote Golf - 9 min drive
  • Tres Rios Ecopark - 13 min drive
  • Xcaret Eco Theme Park - 25 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • Alberca - Pool - 13 min drive
  • Amaranto - 13 min drive
  • Snack Riviera - 16 min walk
  • 5th Avenue - 11 min drive
  • Grand Sunset Princess swimup bar - 15 min walk

About this property

Grand Velas Riviera Maya - All Inclusive

Luxury property on the beach, with 3 outdoor swimming pools
Grand Velas Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Enjoy your summer holiday at Grand Velas Riviera Maya - All Inclusive with a pampering treatment at the full-service spa and refreshing swim in one of the 2 indoor and 3 outdoor swimming pools.

A free manager's reception is offered daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a free kid's club, a children's pool and a steam room. Free self parking and valet parking are available.

  • 539 guestrooms or units
  • 4 levels
  • 3 buildings
  • 8 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 6 bars or lounges
  • Conference rooms
  • 94548 sq ft of conference space
  • 8784 sq. m of conference space
  • Built in 2008
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Coffee shop
Grand Velas Riviera Maya - All Inclusive offers 539 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. This accommodation is furnished with single sofa beds. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

SE Spa has 42 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cocina de Autor (+12)
  • Frida
  • Lucca
  • Piaf (+12 years old)
  • Sen Lin

Things to do

  • 18 holes of golf
  • 2 indoor pools
  • 3 outdoor pools
  • 4 spa tubs
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hiking/biking trails
  • Karaoke
  • Kayaking
  • Mini golf
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis

Family friendly

  • 2 indoor pools
  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • In-room babysitting
  • In-room sofa bed
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (94,548 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 42 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2008

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Bathtub or shower
  • Children's robe
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub or rainfall showerhead
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • 65-inch Smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 65

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Additional fees apply for connecting/adjoining rooms and are subject to availability.
This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Velas Riviera Maya - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 65 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Grand Velas Riviera Maya
Grand Velas All Inclusive
Grand Velas All Inclusive Riviera Maya
Grand Velas Riviera Maya
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Grand Velas Riviera Maya Playa del Carmen
Riviera Maya Grand Velas
Velas Grand Riviera Maya
Velas Riviera Maya
Velas Riviera Maya Inclusive
Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive
Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Grand Velas Riviera Maya All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive
Velas Riviera Maya Inclusive

Frequently asked questions

What is the cancellation policy at Grand Velas Riviera Maya - All Inclusive?

Grand Velas Riviera Maya - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Velas Riviera Maya - All Inclusive?

As of 23 Apr 2024, prices found for a 1-night stay for 2 adults at Grand Velas Riviera Maya - All Inclusive on 3 May 2024 start from NZ$2,219.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Velas Riviera Maya - All Inclusive?

Yep, Grand Velas Riviera Maya - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Grand Velas Riviera Maya - All Inclusive?

The closest beach to Grand Velas Riviera Maya - All Inclusive is Maroma Beach (9 km).

Is there a spa on site at Grand Velas Riviera Maya - All Inclusive?

Yep, SE Spa is available for guests. It has 4 hot tubs, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and facials, as well as hot stone massages.

Does Grand Velas Riviera Maya - All Inclusive have a pool?

Take your pick from 3 outdoor swimming pools, 2 indoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Grand Velas Riviera Maya - All Inclusive?

Grand Velas Riviera Maya - All Inclusive features 2 beach bars, 3 outdoor pools and 2 indoor pools. All guestrooms come with Hot tubs, Private jetted baths and pillowtop beds.

What makes Grand Velas Riviera Maya - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Grand Velas Riviera Maya - All Inclusive.

Is Grand Velas Riviera Maya - All Inclusive family-friendly?

You bet! With amenities like a free kids' club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise Grand Velas Riviera Maya - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Velas Riviera Maya - All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Grand Velas Riviera Maya - All Inclusive?

No, Grand Velas Riviera Maya - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Velas Riviera Maya - All Inclusive?

Relax with a coldie at the 2 beach bars, 3 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves French cuisine.

What time are check-in & check-out at Grand Velas Riviera Maya - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Velas Riviera Maya - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Grand Velas Riviera Maya - All Inclusive?

There is a golf course next to Grand Velas Riviera Maya - All Inclusive.

Grand Velas Riviera Maya - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 684 out of 783 reviews" "
Rating 8 - Good. 67 out of 783 reviews" "
Rating 6 - Okay. 13 out of 783 reviews" "
Rating 4 - Poor. 11 out of 783 reviews" "
Rating 2 - Terrible. 8 out of 783 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee wasn’t hot ever My only complaint
Stayed 5 nights in Jan 2024

10/10 Excellent

Joshua Anthony, Chicago

Stayed 6 nights in Dec 2023

10/10 Excellent

Robert Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Patricia

Stayed 5 nights in Nov 2023

10/10 Excellent

Sonia

Stayed 4 nights in Oct 2023

10/10 Excellent

CHARLES LAWRENCE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is consistently excellent. It’s expensive but it’s truly all inclusive so it’s fair. We are glad we examined the quasi time share to get a significant discount on the spa massage. Wish the front desk kept more small US dollars to s change for tips. They always run out of small bills. Otherwise hard to make many suggestions. We feel they should close the Chaka and gourmet restaurants and replace them with a steak and seafood restaurant like Maiakoba. It would take a realization that the public would appreciate this change but I doubt they will do it unfortunately. Otherwise it’s terrific.
Stayed 6 nights in Oct 2023

10/10 Excellent

Jal Michael Dixon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like to get wordy, semi-quick summary. Everything was as I expected or better for the price we paid. Lots of research before pulling the trigger. Excellent, clean, the best tasty food and uncompromised dedication to service. Melissa, our Concierge, went above and beyond for our 30th anniversary. Fernando, Antonio, Mirina and Hostess Karina at the Bistro were always the best. There should be more names here but I couldn't remember them all. Beach service was incredible. Daniel, Yasmin, and Luz never had us wanting for anything. Angel at the bar was always awesome. Room service quality and room care where always top notch. Their restaurants deliver service and taste I had never had before in Mexico. Excellent! The Mexican styled one had to be the best of them all. We couldn't stop eating. This was our 9th all inclusive Mexico resort vacation over our 30 year marriage and I have to say it was the best yet. I say this after staying at five 5 star rated resorts. Hope I didn't make this to long, good luck with your choices!
Stayed 6 nights in Sep 2023

10/10 Excellent

Thanh Tam

Stayed 3 nights in Jul 2023

8/10 Good

Bailey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: The food was amazing for an all inclusive- we have tried many in Cancun (palace hotels, Riu, Iberostar) and the food here is phenomenal compared to those The hotel itself is beautiful and well kept The dinners are amazing- the staff is great and the food as well as the presentation are wonderful at these specific restaurants. The spa was fantastic - I’ve had many massages at the ritz, four seasons, las ventanas etc and this was better than all of those! Cons: The service at the pool is terrible - so slow and many times there is just no one around. Lunch could take over 30 minutes and wouldn’t even be right A lot of the workers (at the pool, the coffee shop, even the concierge) hardly speak English and you often have to repeat yourself many times or just accept the wrong thing out of frustration (we received the wrong drink/food several times) They offer great excursions- but are not organized or easy to access. It took us many attempts to actually schedule our excursion. we were only here for the weekend and told them we wanted to swim with the turtles and go zip lining. They booked us turtles for Saturday and then when we tried to book zip lining for Sunday we found out all the zip lining parks are closed on sundays. We were very frustrated they didn’t plan better and that we didn’t get to do both activities as opposed to recommending turtles Sunday and zip lining Saturday (as all aquatic options are open on sundays)
Stayed 3 nights in Sep 2023

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023