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Hotel Description

A family-friendly stay in the heart of Playa del Carmen awaits you at Mahekal Beach Front Resort & Spa, a recipient of the prestigious Travel & Leisure 500 award in 2021. You'll find Mamitas Beach a few steps away and Quinta Avenida within a 10-minute stroll. Highlights at this beachfront hotel include 3 restaurants, 4 outdoor swimming pools, and a full-service spa.

A day of pampering at Revive can include deep-tissue massages, hot stone massages, facials, and body treatments along with access to the spa tub. The diner, Cocina, serves Mexican cuisine. Agave is the hotel's own sports bar. Spend the day at the beach where you'll find cabanas, and enjoy the onsite gym and spa tub. Additionally, you'll find a conference center, a coffee shop/cafe, and a snack bar/deli. Cooked-to-order breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of an airport shuttle.

Places within a 15-minute walk of this 4-star Downtown Playa del Carmen hotel include Mario Villanueva Stadium Madrid and Quinta Alegría Shopping Mall.

Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$525* Per night/room 1 Apr. - 2 Apr.

Premium Bungalow

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Oasis

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Garden View Palapa

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean View Palapa

Bed Count 1 King Bed Maximum Occupancy 3 Max

Run of House

Bed Count 1 Full Bed Maximum Occupancy 3 Max

About the Mahekal Beach Front Resort & Spa

Location 38 St And The Beach, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities not included
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Fitness facilities included
  • Cycling included
  • On-site live performances included
  • Premium/non-domestic beverages not included
  • Premium food items not included
  • Childcare not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Buffet and à la carte dining
  • Surcharge for premium or imported non-alcoholic beverages
  • Limited meals offered through room service
  • Room service not included
  • Minibar not included
  • On-site entertainment and activities included
  • Local beverages and soft drinks only
  • Minibar beverages - restrictions apply
  • Basic alcoholic beverages included
  • Pilates classes/lessons not included
  • Yoga classes/lessons not included

Property Features

Some rates at Mahekal Beach Front Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with free beach club on site, cabanas (surcharge), and umbrellas. At Mahekal Beach Front Resort & Spa you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. This beach hotel also offers a spa tub, a fitness center, and a garden. Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 195 guestrooms or units
  • 2 levels
  • 33 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Built in 1985
  • Deli
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Mahekal Beach Front Resort & Spa offers 195 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Rooms open to balconies or patios. These individually decorated and furnished accommodations include desks and desk chairs. Select Comfort beds feature down comforters and premium bedding. Business-friendly amenities include phones along with free local calls (restrictions may apply). Guests can make use of the in-room espresso makers and minibars. Bathrooms include showers with rainfall showerheads. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony or patio
  • Select Comfort beds
  • Minibar
  • In-room dining (limited hours)
  • Espresso maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Cocina - Overlooking the garden, this diner specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Las Olas - This beachfront buffet restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.

Fuego Restaurante y Bar - This beach fine-dining restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.

Agave - This sports bar overlooks the garden. Happy hour is offered. Open daily.

Itzi Pool Bar - This brewpub is located by the pool. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 1
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 13
  • Hot stone massage
  • Deep tissue massage
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort.

The listed mandatory service fee, collected at check-in, applies to All-Inclusive bookings only.

Mahekal Beach Front Resort & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: USD 29.75 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 20 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. Maximum attendees: 100.

For guests' safety, the property includes a fire extinguisher, a smoke detector, window guards, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

  • No lifts
  • Children stay free
  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Events/parties allowed
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 4
  • Credit card pre-authorisation
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Maximum event attendees - 100
  • Weddings allowed
  • Family gatherings allowed
  • Birthday parties allowed
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Other events allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • New Year's Day (1 January) Gala Dinner per adult: USD 120
  • New Year's Day (1 January) Gala Dinner per child: USD 60 (from 3 to 12 years old)
  • Resort fee: USD 35 per accommodation, per night

The resort fee includes:

  • Beach loungers
  • Bicycle storage
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Lending library access
  • Pool access
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 27 for adults and USD 27 for children
  • Airport shuttle fee: USD 302 per person (roundtrip)
  • Airport shuttle fee per child: USD 302 (roundtrip), (from 5 to 12 years old)
  • Nearby parking fee: USD 10 per day (16 ft away)
  • Pet fee: USD 29.75 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mahekal
  • Mahekal Beach
  • Mahekal Beach Playa del Carmen
  • Mahekal Beach Resort
  • Mahekal Beach Resort Playa del Carmen
  • Mahekal Resort
  • Mahekal Beach Hotel Playa Del Carmen
  • Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
  • Shangri La Caribe Hotel
  • Shangri La Caribe Playa Del Carmen

You should know

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Mahekal Beach Front Resort & Spa is listed in the 2021 Travel + Leisure 500.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.