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4.7 out of 5

"Close to area we needed to be in with good car parking. Enjoyable breakfast. Helpful staff " More

By a verified traveller on Tue 20 Feb 2024

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Hotel Description

A luxury stay in Melbourne awaits you at Quay West Suites Melbourne. You'll be within steps of Melbourne Arts Centre and within a short 5-minute stroll of National Gallery of Victoria. Highlights at this aparthotel include a restaurant, an indoor swimming pool, and a bar/lounge.

You can enjoy an LCD TV with cable channels, and each apartment features free WiFi, a sitting area, and a coffee/tea maker. Nice touches to enhance your stay include bathrobes and slippers, while premium bedding and a down comforter invite a good night's rest. A microwave, in-room massages, and a safe are also available. Housekeeping is available on request.

Jarrah Bar and Terrace serves local cuisine and is open for breakfast and dinner. Enjoy the gym, spa tub, and sauna as well as access to bike rentals. Other amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 5-star Southbank aparthotel include SEA LIFE Melbourne and Melbourne Convention and Exhibition Centre.

Studio, 2 Single Beds, Kitchenette

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
NZ$273* Per night/room 1 Apr. - 2 Apr.

Premium Apartment, 2 Bedrooms, Balcony

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Superior Apartment, 2 Bedrooms, Balcony, Kitchen (Floors 4-9)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Premium Apartment, 3 Bedrooms, Balcony

Bed Count 3 Full Beds Maximum Occupancy 7 Max

Deluxe Apartment, 2 Bedrooms, Balcony, River View (Floors 10-15, Kitchen)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Apartment, 1 Bedroom, Balcony, River View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Quay West Suites Melbourne ratings based on 967 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quay West Suites Melbourne

Everyone (383) Couples (407) Business (5) Family (162)
3 out of 5

Posted by on 2 Mar. 2024

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Comment from Hotel Management

25 Mar. 2024 by Natalie

Thanks for the review Geordie, we appreciate the feedback and we are glad you enjoyed your stay.

5 out of 5
Close to area we needed to be in with good car parking. Enjoyable breakfast. Helpful staff

Posted by on 20 Feb. 2024

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Comment from Hotel Management

22 Feb. 2024 by Natalie

Thank you for the review Tom, we look forward to welcoming you again in the future.

5 out of 5
Great apartment in a great location. A wonderful 5 days in Melbourne we had.

Posted by on 25 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by Natalie

Thank you for the lovely review William, we look forward to welcoming you in the future.

5 out of 5

Posted by on 22 Dec. 2023

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Comment from Hotel Management

9 Jan. 2024 by Natalie

Matthew, thank you for the review we are pleased you enjoyed your stay with us.

5 out of 5
Very classy property in close proximity to Melbourne's sporting precinct, Southbank and also just across the river to the CBD. Lots of options for eating and sight seeing

Posted by on 26 Nov. 2023

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Comment from Hotel Management

4 Dec. 2023 by Natalie

Thank you for the kind feedback Paul, we hope to see you again in the future.

5 out of 5

Posted by on 26 Oct. 2023

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Comment from Hotel Management

31 Oct. 2023 by Natalie

Thank you for the review Danielle, we hope you enjoy your stay.

5 out of 5

Posted by on 2 Oct. 2023

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Comment from Hotel Management

3 Oct. 2023 by Natalie

Thank you for the review Chris, we are pleased that you enjoyed your stay.

5 out of 5
Loved the you could sit out on the balcony and relax whilst taking in the sights of the city

Posted by on 26 Aug. 2023

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Comment from Hotel Management

7 Sep. 2023 by Jack

Thanks Stacey, we are so pleased you enjoyed your stay.

4 out of 5
Clean and friendly staff

Posted by on 9 Jul. 2023

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Comment from Hotel Management

18 Jul. 2023 by Quay West Suites Melbourne

Thank you for the great review. We are so pleased you enjoyed your stay.

5 out of 5

Posted by on 13 Jun. 2023

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Comment from Hotel Management

15 Jun. 2023 by Quay West Suites Melbourne

Thank you so much for great review. We are so pleased you enjoyed your stay.

About the Quay West Suites Melbourne

Location 26 Southgate Avenue, Southbank, VIC 3006

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from December 31 to January 9:

  • Bar/Lounge
  • Dining venue(s)

Property Features

As a guest of Quay West Suites Melbourne, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Quay West Suites Melbourne. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Melbourne aparthotel.

  • 1 building
  • 109 guestrooms or units
  • 26 levels
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Gift shop
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Flinders Street Station (1.7 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quay West Suites Melbourne offers 109 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Beds feature down comforters and premium bedding. 40-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. This Melbourne aparthotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Sitting area
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Jarrah Bar and Terrace - This bar specializes in local cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 80.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Mastercard, American Express, Diners Club, and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 35 per person
  • Covered self parking fee: AUD 35 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quay Suites Aparthotel
  • Quay Suites Aparthotel Melbourne West
  • Quay West Suites Melbourne
  • Quay West Suites Melbourne Aparthotel
  • Quay West Suites Aparthotel
  • Quay West Suites
  • Quay West Suites Melbourne Southbank
  • Quay West Suites Melbourne Aparthotel
  • Quay West Suites Melbourne Aparthotel Southbank

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.