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4.4 out of 5

"Great views and amenities. " More

By a verified traveller on Mon 25 Mar 2024

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Hotel Description

Quest Southbank places you in the center of Melbourne, within a short 5-minute stroll of Melbourne Theatre Company and Southgate. Highlights at this aparthotel include a restaurant, and in-room kitchens and washers/dryers.

Each apartment is soundproofed and features free WiFi, a living room, and an LED TV. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A separate tub and shower, an espresso maker, and free local calls are also available.

The café, Saporito Cafe Bar & Grill, is open for breakfast, brunch, and lunch. Enjoy the gym and sauna. Additionally, you'll find free WiFi in public areas, a 24-hour business center, and a coffee shop/cafe. Each morning cooked-to-order breakfast is served between 6:00 AM and 1:00 PM. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 10-minute walk of this 4.5-star Southbank aparthotel include Melbourne Arts Centre and Melbourne Skydeck.

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$206* Per night/room 31 Mar. - 1 Apr.

Deluxe Two Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 5 Max

Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Executive Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Deluxe Three Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

Executive One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Quest Southbank ratings based on 612 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Southbank

Everyone (333) Couples (108) Business (2) Family (158) Other (1)
5 out of 5
Great views and amenities.

Posted by on 25 Mar. 2024

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5 out of 5

Posted by on 17 Feb. 2024

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Comment from Hotel Management

3 Mar. 2024 by Quest Southbank

Hi Renee, thanks so much for leaving us this 5/5 rating! We much appreciate your feedback and hope to welcome you back with us soon. All the best - Nicola, Guest Relations

5 out of 5
Clean, modern, spacious room. Great location.

Posted by on 17 Feb. 2024

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Comment from Hotel Management

3 Mar. 2024 by Quest Southbank

Hi William, thanks so much for taking the time to leave us a great review! We're so pleased you loved our great location and that the room met all your expectations! We hope to welcome you back to Quest Southbank soon :) All the best - Nicola, Guest Relations

5 out of 5
Fantastic views, parking very tight

Posted by on 12 Feb. 2024

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Comment from Hotel Management

3 Mar. 2024 by Quest Southbank

Hi Sylvia, thanks so much for taking the time to leave us this 5/5 rating! We're pleased to hear you enjoyed the fantastic views we have to offer! And hope to welcome you back at Quest Southbank soon. All the best - Nicola, guest relations

4 out of 5
Close to city

Posted by on 28 Jan. 2024

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Comment from Hotel Management

1 Feb. 2024 by Meme - Guest Relations

Hi Karen,Thank you for your lovely feedback. We hope to see you again soon at Quest Southbank.Kind Regards,Meme - Guest Relations

5 out of 5
We liked the spacious apartments you get with Quest compared to its rivals who often charge more for a much smaller apartment. There was nothing we didn't like.

Posted by on 11 Jan. 2024

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Comment from Hotel Management

15 Jan. 2024 by Alisa

Hi John,Thank you for taking a time to leave such a lovely feedback.We are delighted to know that you fully enjoyed your stay with us and that there was nothing you didn't like.Once again, thank you, and we hope to welcome you back here again at Quest Southbank!Kind regards,AlisaQuest Southbank Team

5 out of 5
Close by all the events and restaurants

Posted by on 10 Jan. 2024

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Comment from Hotel Management

15 Jan. 2024 by Alisa

Hi Mark,Thank you for your great feedback.We are glad to know that you liked our central location and hope to welcome you back soon ;)Kind Regards,AlisaQuest Southbank

5 out of 5
Great location. Property is a bit aged/dated. But it’s well maintained and clean. Reception and cleaning services were friendly and very helpful. Higher floors have great views of Melbourne landmarks.

Posted by on 7 Jan. 2024

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Comment from Hotel Management

9 Jan. 2024 by Alisa

Hi Dominic,Thank you for taking your time to leave such a good review and high rating. We are glad to see that you enjoyed your stay with us, liked our services and views. Hoping to see you back here soon.All the bestAlisa Quest Southbank Team

5 out of 5
We absolutely loved our upgraded 2 bdr apartment. Staff were beautiful and accommodating. Beds were sooo comfy and even though we were there during NYE, we didn't hear any noise at all. Great facilities and perfect location, with walking distance to everything we needed.

Posted by on 1 Jan. 2024

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Comment from Hotel Management

6 Jan. 2024 by Meme - Guest Relations

Hi Isabelle,Thank you for your lovey feedback. We are glad to hear that you enjoyed your stay with us at Quest Southbank.We hope to see you again soon.Kind Regards,Meme - Guest Relations

4 out of 5
If was fine

Posted by on 30 Dec. 2023

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Comment from Hotel Management

6 Jan. 2024 by Angeli

Hi Andrew,Greetings from Quest Southbank!Thank you so much for taking the time to give us a rating. We hope to welcome you again on your next stay.Kind regards,Angeli -Guest relations

Property Features

Quest Southbank offers its guests a sauna and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. Business amenities include a 24-hour business center and limo/town car service. A computer station is on site and WiFi is free in public spaces. Quest Southbank also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. For a fee, parking is available. This 4.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 94 guestrooms or units
  • 22 levels
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Flinders Street Station (1 km / 0.6 mi)
  • Property shuttles: Airport pick-up
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Southbank offers 94 air-conditioned accommodations with washers/dryers and espresso makers. LED televisions are featured in guestrooms. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • In-room dining (limited hours)
  • HD television
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Espresso maker
  • Electric kettle
  • Kitchenware
  • Separate shower and tub
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 1:00 PM.

Saporito Cafe Bar & Grill - This café serves breakfast, brunch, lunch, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Quest Southbank offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. The property is professionally cleaned. Contactless check-out is available.

  • Children stay free
  • Car recommended
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Children stay free - maximum age 17
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 300 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 27–27 for adults, and AUD 27–27 for children
  • Airport shuttle fee: AUD 98 per vehicle (maximum occupancy 4)
  • Uncovered self parking fee: AUD 35 per night (in/out privileges)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Apartment Southbank
  • Quest Southbank
  • Southbank Quest
  • Quest Southbank Apartment
  • Quest Southbank Southbank
  • Quest Southbank Aparthotel
  • Quest Southbank Aparthotel Southbank

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.