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4.0 out of 5

"Basic room and quite tired. Windows look like they haven’t been cleaned in a long time. Good breakfast with nice view. " More

By a verified traveller on Thu 06 Jun 2019

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Hotel Description

At Mercure London Staines-upon-Thames Hotel you'll be within steps of Thames River and Thames Path. Highlights at this hotel include 2 bars/lounges and a restaurant.

The restaurant, Riverside Restaurant, serves international cuisine and is open for breakfast, lunch, and dinner. Lounge Bar is the hotel's own bar. A meeting room and a business center are among the business amenities offered. Additionally, you'll find free WiFi in public areas and laundry facilities. Continental breakfast is available daily between 7 AM and 9 AM. There's also the convenience of self parking.

Attractions within a 15-minute drive of this 3-star Staines hotel include Windsor Castle and LEGOLAND® Windsor.

Classic Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, 1 Double Bed with Sofa bed (Classic)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Privilege, Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Room, River View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Twin Room, River View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Mercure London Staines-upon-Thames Hotel ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure London Staines-upon-Thames Hotel

Everyone (2) Family (1)
5 out of 5

Posted by on 4 Jul. 2019

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Comment from Hotel Management

4 Jul. 2019 by Laura C. Reception Team Leader

Dear Guest, Thank you for taking the time to tell us about your stay here with us at the Mercure Thames Lodge Hotel and also thank you for your rating which is highly appreciated. We are pleased to see that you have enjoyed your stay here with us and we hope to welcome you back in the not too distant future. Best Regards,

3 out of 5
Basic room and quite tired. Windows look like they haven’t been cleaned in a long time. Good breakfast with nice view.

Posted by on 6 Jun. 2019

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Comment from Hotel Management

6 Jun. 2019 by Laura C. Acting Front Office Manager

Dear Guest, Thank you for taking the time to tell us about your stay here with us at the Mercure Thames Lodge Hotel. Your rating is greatly appreciated and please be assured that we will share your comments regarding the room condition to our Head Office Team. I am pleased to read that you have enjoyed the breakfast and indeed the views from our Riverside Restaurant are beautiful. We hope to welcome you back in our hotel within the near future. Best Regards,

4 out of 5
We stay there every time we go to uk very handy location to Heathrow have now stayed there about 10 times we could not complain about anything pay a little extra and get river view room

Posted by , from Australia on 28 Jul. 2018

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About the Mercure London Staines-upon-Thames Hotel

Location Thames Street, Staines, England TW18 4SJ

Property Features

There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A business center and a meeting room are available. WiFi is free in public spaces. The business-friendly Mercure London Staines-upon-Thames Hotel also features a terrace, a garden, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Staines hotel is smoke free.

  • 88 guestrooms or units
  • 3 levels
  • 2 bars or lounges
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • No smoking on site
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Staines Station (1.3 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure London Staines-upon-Thames Hotel offers 88 accommodations with safes and complimentary bottled water. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Portable fan
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to 9 AM.

Riverside Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Lounge Bar - Onsite bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: GBP 10 per pet, per day
  • Maximum 1 pets
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. Contactless check-in and contactless check-out are available.

  • No lifts
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Children stay free - maximum age 16
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Food service has been amended for enhanced safety
  • Guest education on local ecosystems and culture

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 7.00 per person
  • Self parking fee: GBP 5.00 per day
  • Pet fee: GBP 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Staines-upon-Thames
  • Mercure Hotel Staines-upon-Thames
  • Mercure London Staines-upon-Thames
  • Mercure London Staines-upon-Thames Hotel
  • Mercure Staines-upon-Thames
  • Mercure Staines-upon-Thames Hotel
  • Staines-upon-Thames Hotel
  • Accor Thames Hotel Staines
  • Mercure Thames Lodge Staines Hotel Staines
  • Mercure Thames Hotel Staines
  • Mercure London Staines-upon-Thames Hotel Hotel
  • Mercure London Staines-upon-Thames Hotel Staines
  • Mercure London Staines-upon-Thames Hotel Hotel Staines

You should know

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.