"Staff were excellent, if not a little understaffed. Room was not ready (or were many others checking in after 2pm) Room was very basic but clean (ish ... " More
This smoke-free motel offers free WiFi in public areas, a 24-hour front desk, and a terrace. Other amenities include a snack bar/deli and laundry facilities. There's also the convenience of free parking nearby.
Places within a 15-minute drive of this 3-star Summer Hill motel include International Convention Centre Sydney and Accor Stadium.
23 Mar. 2024 by Marco Polo Reception
Dear Nicola,Thank you for sharing your experience with us. We're glad to hear that you found our staff excellent, though we apologize for any inconvenience caused by the delay in your room readiness and the condition of the stairs. Your feedback is invaluable to us as we strive to improve. We're pleased that you found the room clean and the air conditioning functional. We hope to welcome you back and provide an even better experience in the future.Best regards,Marco Polo Motors Inn
23 Mar. 2024 by Marco Polo Reception
Dear Tabitha,We apologize for the inconvenience you experienced during your stay. It is unacceptable that there weren't enough towels for your needs, and we deeply regret any discomfort caused by the cleanliness issues in your room. Your feedback is invaluable, and we are taking immediate steps to address these issues to prevent recurrence. Please accept our sincerest apologies for falling short of your expectations. We hope to have the opportunity to make it up to you in the future with an improved experience.Best regards,Marco Polo Motors Inn
12 Jan. 2024 by Marco Polo
Dear Sara,Thank you for your positive feedback on our service. We will pass it on to the team and take it as a motivation to improve your experience in the future.Regards,
7 Jan. 2024 by Marco Polo
Hi Joerg,Thank you for a great feedback. We hope to see you again
2 Dec. 2023 by Marco Polo Motor Inn Sydney
Hi Ken,Thank you for your time sharing your experience with us. We are sorry to hear that you find the noise from traffic and flight uncomfortable. It is our fault that we did not advise you to request us for a room change at any time so that your stay will be at your best expectation. On the other hand, we appreciate your positive rate and that will be a great motivation for our team to better grow and improveWe hope that we will have another chance to welcome you again in the future with better service.Regards
29 Nov. 2023 by Marco Polo Sydney
Thank you for rating us 4/5. We are delighted to know that you had a pleasant stay at our motel and that you enjoyed our service and facilities. We appreciate your kind and greatly motivated support. We hope to welcome you again soon and make your next stay even better.
22 Oct. 2023 by Marco Polo Sydney
Thank you for sharing your experience with us. We are sorry to hear that your stay did not meet your expectations. We take our guests' feedback seriously and will take it as great motivation to improve our services.We are sorry to hear that you were disturbed by aircraft noise and noise from other residences. We understand how frustrating it can be when you are trying to sleep. We are doing our best to minimize the noise levels, but we would appreciate any ideas or suggestions from your side on how to tackle this issue.Thank you again for sharing your feedback with us.Sincerely,
2 Oct. 2023 by Marco Polo Sydney
Thank you for your review. We are sorry to hear that you had some issues with the soap, toilet roll, tissues, shower floor and sofa. We appreciate your feedback and we would like to address your concerns. We regret that we did not inform you that you can always advise us if you need more toilet paper or towels. We are happy to provide them for you upon request. We are trying our best to improve our facilities and your opinion is invaluable to us. Our team really appreciates your feedback and will take action to fix these problems as soon as possible. We hope that despite these inconveniences, you enjoyed the game, your stay with us and had a good time. Thank you for choosing us and have a great day!
25 Sep. 2023 by Marco Polo Sydney
We are very sorry to hear that you had a bad experience at our hotel. We value your comfort and privacy and we want you to have a pleasant stay with us. We are always here to protect our guests' privacy during their stay and we take any complaints seriously.We apologize for the noise problem that you encountered. We have a strict policy of maintaining a quiet environment for our guests, especially at night. We do not tolerate any loud or disruptive behavior from other guests or staff. We are also concerned about the issue of people trying to look through the bathroom window as you were getting changed. This is a serious violation of your privacy and we do not condone such behavior.And because of that, we would appreciate it if you could provide us with more details about the mentioned issues so that we can further investigate and prevent them from happening again. Please contact us at our email address or phone number and we will do our best to resolve the situation. Thank you for your feedback and we hope to hear from you soon.
There's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. A rooftop terrace, tour/ticket assistance, and a vending machine are also featured at Marco Polo Motor Inn Sydney. Free self parking is available. This 3-star Sydney motel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free parking nearby
Marco Polo Motor Inn Sydney offers 49 air-conditioned accommodations with minibars and complimentary newspapers. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Televisions come with satellite channels. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.