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3.8 out of 5

"Check in Staff were great. The room was very clean and comfortable. Dining options were the only negative. Would be great to have more options. " More

By a verified traveller on Wed 13 Mar 2024

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Hotel Description

You'll be connected to the convention center at Novotel Sunshine Coast Resort Hotel, and within a 30-minute stroll of Twin Waters Golf Club and Mudjimba Beach. Highlights at this beachfront hotel include a restaurant, an outdoor swimming pool, and free self parking.

The buffet restaurant, Sola Restaurant, is open for breakfast and dinner. Sola Bar is the hotel's own bar. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite 24-hour gym and spa tub. 12109 square feet (1125 square meters) of event facilities include 12 meeting rooms and conference space, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a kids' swimming pool, and a coffee shop/cafe. Buffet breakfast is available daily between 6:30 AM and 10:30 AM.

Sights within a 10-minute drive of this 4-star Twin Waters hotel include Marcoola Beach and Sunshine Plaza.

Room, 1 Queen Bed, Lagoon View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$217* Per night/room 28 Apr. - 29 Apr.

Suite, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds, Lagoon View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Bungalow, 1 Double Bed, Overwater

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, Multiple Beds, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Sunshine Coast Resort Hotel ratings based on 524 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novotel Sunshine Coast Resort Hotel

Everyone (242) Couples (102) Family (143)
3 out of 5

Posted by on 21 Mar. 2024

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4 out of 5
Check in Staff were great. The room was very clean and comfortable. Dining options were the only negative. Would be great to have more options.

Posted by on 13 Mar. 2024

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4 out of 5
Very clean and great location. May need a little paint here and there to maintain its high standard

Posted by on 13 Mar. 2024

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3 out of 5
Beautiful location. Unfortunately we had to wait over an hour and a half to check in, after being told multiple times our room would be ready in another 10 minutes. Restaurant ran out of key menu items. Felt understaffed but the staff that were there did their best.

Posted by on 20 Jan. 2024

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2 out of 5

Posted by on 12 Jan. 2024

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5 out of 5
Love the full cocktail bar right near the pool so I could have a drink while still keeping an eye on the kids in the pool.

Posted by on 9 Jan. 2024

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3 out of 5

Posted by on 8 Jan. 2024

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4 out of 5

Posted by on 7 Jan. 2024

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4 out of 5
Dining options were very basic but an overall enjoyable experience

Posted by on 4 Jan. 2024

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4 out of 5

Posted by on 2 Jan. 2024

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About the Novotel Sunshine Coast Resort Hotel

Location 270 Ocean Drive, Sunshine Coast, Twin Waters, QLD 4564

Property Features

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Have fun in the sun at Novotel Sunshine Coast Resort Hotel with summer activities like sailing, kayaking, and mini golf. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. This beach hotel also offers an outdoor pool, a children's pool, and a 24-hour fitness center. Free self parking is available. This 4-star Sunshine Coast hotel is smoke free.

  • 361 guestrooms or units
  • 2 levels
  • 12109 sq ft of conference space
  • 1125 sq m of conference space
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • ATM
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator

Internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Novotel Sunshine Coast Resort Hotel offers 361 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Rooms open to balconies or patios. Each accommodation is individually decorated. Satellite television is provided. Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony or patio
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Refrigerator
  • Electric kettle
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Sola Restaurant - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Sola Bar - This bar is located by the pool. Open daily.

Deli Cafe - Onsite café. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property uses a grey water recycling system.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • No lifts
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Grey water recycling system
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of CovidClean (Safehotels - global expert)
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 40 for adults and AUD 20 for children
  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Resort Twin Waters
  • Novotel Twin Waters
  • Novotel Twin Waters Resort
  • Twin Waters Novotel
  • Twin Waters Novotel Resort
  • Twin Waters Resort

You should know

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.