4.4 out of 5

"We absolutely loved our stay. The staff are friendly and we enjoyed all the facilities especially the walking/bike track and the kayak/catamaran. We h ... " More

By a verified traveller on Sun 08 Oct 2017

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Hotel Description

Novotel Twin Waters Resort places you steps from Red Jacket Aqua Fun Park and within a 15-minute stroll of Twin Waters Golf Club. Highlights at this beachfront hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

TVs with satellite channels are featured in all 361 rooms, and you can enjoy WiFi, wired Internet, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and room service. In-room massages, hairdryers, and phones are also available.

A day of pampering at Lagoon Day Spa can include massages, body wraps, and facials along with aromatherapy and thalassotherapy. The hotel's own poolside bar and bar/lounge are nice places to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the onsite health club and spa tub. Business amenities include meeting rooms and a business centre. Other amenities include WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of free self parking.

With a stay at this 4-star Twin Waters hotel, you'll be 9.3 km (5.8 mi) from Sunshine Plaza.

Resort Room, Room, 2 Double Beds, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$152 per night

Resort Room, Room, 2 Double Beds, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Resort Room, Room, 1 Queen Bed, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Resort Room, Room, 1 Queen Bed, Lagoon View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Resort Room, Room, Multiple Beds, Garden View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Novotel Twin Waters Resort ratings based on 2,816 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
2 out of 5

This used to be a nice place to stay

The room was dirty some of the staff on the front counter were rude the seafood buffet was absolutely terrible. I will not go there again

Posted by , from sunshine coast queensland on 14 Oct 2017

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5 out of 5

Nice hotel with great amenities

We absolutely loved our stay. The staff are friendly and we enjoyed all the facilities especially the walking/bike track and the kayak/catamaran. We had so much laughter (and embarassment) at the aqua park but definitely remember our experience there. We’re hoping to come back same time next year again.

Posted by , from sydney on 8 Oct 2017

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2 out of 5

Family hotel

No wow factor in relation to the rooms. Food and drinks very expensive. Needs a renovation. And get rid of the jet ski's their noisy and don't suit the place.

Posted by , from Brisbane on 5 Oct 2017

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4 out of 5

Great Stay

Pros: Swimming, close to the patrolled beach Restaurant, walks, facilities
Cons: More staff
Location: Beach. Close to shops. Close to Airport
Plenty to do! Swim in the pool. Walk along the beach, swim in the ocean. Breakfast was great. Restaurant was delicious!!

Posted by , from Brisbane on 3 Oct 2017

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5 out of 5

Great for families

This is a resort which is absolutely the best for a family holiday. So much to do for the kids that mum and dad can relax.

Posted by , from brisbane on 2 Oct 2017

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4 out of 5
Pros: Space, Australian animals in the environment
Cons: They need to have a lift for the upstairs rooms. I injured my back carrying suitcases down the stairs.
Avery good stay on the whole . Checking in was very quick and welcoming and checkout took no time as well The rooms were super clean and it was great to come back each afternoon to see the beds made and the room clean

Posted by on 30 Sep 2017

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4 out of 5

Great family resort close to amenities.

We have stayed here before and the resort facility's and surrounding are just as great. The resort is showing some over due maintenance required. The rooms are now quite dated, leaking shower screen, paint peeling, and carpets stained. The community laundry appliances did not work on 2 seperate occasions where maintenance were needed to be called.

Posted by , from FNQ on 28 Sep 2017

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4 out of 5

FABULOUS for families with kids

Plenty to do. Basic but clean room . Staff very friendly and helpful. We stay here at least once or twice every year and the kids love it.

Posted by , from Hervey Bay on 28 Sep 2017

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4 out of 5

NA

Pros: environment and activities for kids
Cons: NA
Its a pleasant experience as we expected.we were allowed to use the pool well before the check in time and the staff were cautious and friendly.

Posted by on 23 Sep 2017

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4 out of 5

Bed was to soft so was aching the next day

Pros: View, restaurant staff very friendly
Cons: beds need improving
Location: not enough time to comment
Quick trip not enough time to enjoy the resort. Restaurant staff friendly, bar nice

Posted by , from Brisbane on 21 Sep 2017

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Property Features

Novotel Twin Waters Resort offers its guests a full-service spa, an outdoor pool, and a health club. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have WiFi for a fee. A business centre and meeting rooms are available. A hot tub, a terrace, and an arcade/games room are also featured at the business-friendly Novotel Twin Waters Resort. Self parking is free. This 4-star Twin Waters hotel is smoke free.

  • 361 guestrooms or units
  • 2 levels
  • 14 conference rooms
  • 1125 sq. m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Games room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Maroochydore, QLD (MCY-Sunshine Coast) (5.5 km / 3.4 mi)
  • Parking: Free self parking

Room Amenities

Novotel Twin Waters Resort offers 361 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. Televisions come with Satellite channels and pay-per-view films. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Films for purchase
  • Refrigerator
  • Coffee maker
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Novotel Twin Waters Resort has a restaurant on-site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Miniature golf on site
  • Golfing on site
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Kayaking on site
  • Windsurfing nearby
  • Playground on site
  • Rafting nearby
  • Ecotours nearby
  • Boat tours nearby
  • Sailing on site
  • Bicycle rentals on site
  • Golf lessons available nearby
  • Personal motorized watercraft on site

Spa Services

Lagoon Day Spa has massage/treatment rooms. Services include massages, facials, body wraps and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is open daily.

  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pets

  • No pets allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 35.00 per person (approximately)
  • Fee for in-room wireless Internet: AUD 14.30 per night (rates may vary)
  • Fee for in-room wired Internet: AUD 27.50 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 14.30 per day (rates may vary)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Onsite credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.