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4.1 out of 5

"Evert staff interaction i experienced was helpful, professional and friendly. The staff definitely made my stay so much easier and more enjoyable! Roo ... " More

By a verified traveller on Mon 25 Mar 2024

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Hotel Description

A luxury stay in Gold Coast awaits you at Crowne Plaza Surfers Paradise, an IHG Hotel. Within a 30-minute stroll, you'll find Gold Coast Convention and Exhibition Centre and Surfers Paradise Beach. Highlights at this hotel include in-room free WiFi, free internet, and furnished balconies.

The restaurant, Relish Restaurant, is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the outdoor swimming pool, 24-hour gym, outdoor tennis court, and spa tub. Business amenities include a meeting room and a business center. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 30-minute walk of this Surfers Paradise hotel include The Star Gold Coast and Cavill Avenue.

Room, 2 Double Beds, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max
NZ$186* Per night/room 14 Apr. - 15 Apr.

Room, 1 King Bed, Ocean View (High Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds (Low Floor)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Crowne Plaza Surfers Paradise, an IHG Hotel ratings based on 345 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Surfers Paradise, an IHG Hotel

Everyone (144) Couples (68) Family (86)
5 out of 5
Evert staff interaction i experienced was helpful, professional and friendly. The staff definitely made my stay so much easier and more enjoyable! Rooms are clean and well presented. Very happy with the entire experience.

Posted by on 25 Mar. 2024

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Comment from Hotel Management

26 Mar. 2024 by Ethan

Dear Reece,Thank you for your kind words about your recent stay with us.We're delighted to hear that you had a positive experience and that our staff contributed to making your stay easier and more enjoyable. Providing helpful, professional, and friendly service is at the core of what we do, and we're glad that you found our team to be accommodating.We appreciate your feedback about the cleanliness and presentation of our rooms. Maintaining high standards of cleanliness is a top priority for us, and it's rewarding to know that our efforts have been noticed.If there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best regards,Duty ManagerCrowne Plaza Gold Coast

5 out of 5
Came down to the Gold Coast on a last minute night away and it was by far the best night we’ve had , we had amazing room service and amazing staff at the reception , Ibar was very helpful with upgrading us to a better room with an amazing view .

Posted by on 9 Mar. 2024

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Comment from Hotel Management

9 Mar. 2024 by Ethan

Dear Sophie,We're delighted to hear that you had such a fantastic night away with us!It's wonderful to know that you enjoyed our room service and that our reception staff, particularly Ibar, provided you with excellent service. We're thrilled that you appreciated the upgrade to a room with a stunning view. Should you ever wish to return for another memorable stay, please don't hesitate to contact us.Warm regards,Duty ManagerCrowne Plaza Gold Coast

5 out of 5
The staff were incredible,very accomodating and helpful.

Posted by on 4 Mar. 2024

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Comment from Hotel Management

5 Mar. 2024 by Ethan

Dear Danielle,Thank you for your kind words.We're thrilled to hear that our staff provided you with such wonderful service. Should you ever need assistance or have any further requests, please feel free to reach out to us.Warm regards,Duty ManagerCrowne Plaza Gold Coast

5 out of 5
I stayed at the Crowne Plaza Surfers Paradise on my own attending an event near by. Hotel is located in a convenient place, close to the beach and easy to find car park on site. Staff was very friendly and helpful. My room had the beautiful ocean view and was very spacious. Very relaxing stay

Posted by on 2 Mar. 2024

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Comment from Hotel Management

3 Mar. 2024 by Ethan

Dear Kayo,Thank you for sharing your experience with us.We're thrilled to hear that you enjoyed your stay at Crowne Plaza Surfers Paradise. It's wonderful to know that you found our location convenient, the staff friendly and helpful, and that you appreciated the beautiful ocean view from your spacious room.We're delighted that you had a relaxing stay, and we hope to have the pleasure of welcoming you back again soon.Warm regards,Duty Manager

5 out of 5
Good facilities, friendly staff, very good breakfast buffet and meal options

Posted by on 29 Feb. 2024

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Comment from Hotel Management

1 Mar. 2024 by MR

Dear Patrick,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our facilities, friendly staff, and the quality of our breakfast buffet and meal options.Your satisfaction is our top priority, and we are committed to providing a memorable experience for all our guests. We appreciate your kind words and will share your feedback with our team to inspire them to continue delivering exceptional service.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Crowne Plaza Surfers Paradise

4 out of 5

Posted by on 29 Feb. 2024

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3 out of 5
Really disappointed that the breakfast was not in the revolving restaurant.

Posted by on 26 Feb. 2024

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Comment from Hotel Management

26 Feb. 2024 by Ethan

Dear Katherine,Thank you for sharing your feedback with us.We're sorry to hear that you were disappointed that breakfast was not served in the revolving restaurant. We understand that dining experiences can greatly contribute to the overall enjoyment of a stay, and we apologize for any inconvenience this may have caused. Your comments are valuable to us, and we will certainly take them into consideration as we strive to improve our services and offerings.If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We appreciate your understanding and hope to have the opportunity to better meet your expectations in the future.Warm regards,Duty Manager

5 out of 5
Amazing standards as always , just pricey

Posted by on 26 Feb. 2024

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Comment from Hotel Management

26 Feb. 2024 by Ethan

Dear Shivani,Thank you for your feedback.We're thrilled to hear that you found our standards to be amazing, as maintaining excellence in service and quality is always our priority. We understand your concern regarding pricing, and we constantly evaluate our rates to ensure they align with the value and experience we provide. Your feedback is valuable to us as we strive to offer both exceptional service and competitive pricing.If you have any further comments or questions, please don't hesitate to reach out. We appreciate your support and hope to welcome you back for another exceptional experience in the future.Warm regards,Duty Manager

5 out of 5
A pleasant stay.

Posted by on 22 Feb. 2024

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Comment from Hotel Management

22 Feb. 2024 by MR

Dear Peter,Thank you for choosing to stay at Crowne Plaza Surfers Paradise and for taking the time to share your feedback with us.We're thrilled to hear that you had a pleasant stay with us. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we were able to meet your expectations.If you have any further comments or suggestions on how we can improve our services, please feel free to let us know. Your feedback is invaluable to us as we continually strive to enhance the experiences of our guests.Once again, thank you for staying with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Duty ManagerCrowne Plaza Surfers Paradise

4 out of 5
Great location. Why would one not have proper curtains in a property facility like this. If one is looking for a sleep in there is no chance if your window is shared with the rising sun

Posted by on 19 Feb. 2024

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Comment from Hotel Management

19 Feb. 2024 by Ethan

Dear David,Thank you for sharing your feedback.We're delighted to hear that you appreciated our hotel's great location. Your comfort during your stay is of utmost importance to us, and we apologize for any inconvenience caused by the lack of proper curtains in your room. We understand the importance of a good night's sleep, especially when your window faces the rising sun.Please rest assured that we'll take your feedback into consideration as we continually strive to improve our guests' experiences. If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Duty Manager

About the Crowne Plaza Surfers Paradise, an IHG Hotel

Location 2807 Gold Coast Highway, Surfers Paradise, QLD 4217

Property Features

As a guest of Crowne Plaza Surfers Paradise, an IHG Hotel, you'll find an outdoor pool, an outdoor tennis court, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Crowne Plaza Surfers Paradise, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Gold Coast hotel is smoke free.

  • 1 building
  • 269 guestrooms or units
  • 26 levels
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Lockers available
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Metro station: Florida Gardens station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Surfers Paradise, an IHG Hotel offers 269 accommodations with espresso makers and safes. Rooms open to furnished balconies. 55-inch LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Private balcony (furnished)
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Espresso maker
  • Electric kettle
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Relish Restaurant - Overlooking the pool, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 39.00 for adults and AUD 19.50 for children
  • Self parking fee: AUD 18 per day (in/out privileges)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Surfers Paradise
  • Crowne Plaza Surfers Paradise
  • Surfers Paradise Crowne Plaza
  • Crowne Plaza Surfers Paradise Gold Coast
  • Crowne Plaza Surfers Paradise Hotel Surfers Paradise
  • Crowne Plaza Surfers Paradise Hotel

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.