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4.2 out of 5

"The management where excellent to deal with. The place was quick and relaxing. Great for the family and kids. " More

By a verified traveller on Mon 06 Jan 2020

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Hotel Description

At Waterways Luxury Apartments you'll be within just a 10-minute stroll of Surfers Paradise Beach and Slingshot. Highlights at this property include an outdoor swimming pool and free self parking.

Each apartment is individually decorated and features a TV with a DVD player, along with a washer/dryer, a furnished balcony, and a dining area. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A living room, WiFi, and wired internet are also available. Weekly housekeeping is available.

This apartment building has a terrace, a garden, and a picnic area. Additionally, you'll find dry cleaning/laundry services and an elevator. There's also the convenience of an airport shuttle.

With a stay at this 4-star Surfers Paradise property, you'll be 1 km (0.6 mi) from SkyPoint Observation Deck.

Three Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

Two Bedroom Apartment With Two Bathrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Two Bedroom Executive

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Waterways Luxury Apartments ratings based on 59 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Waterways Luxury Apartments

Everyone (33) Couples (4) Family (23)
5 out of 5
The management where excellent to deal with. The place was quick and relaxing. Great for the family and kids.

Posted by on 6 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by Deborah

Hello, thank you for your great review and your wonderful comments on the management. The apartments being so large are great for the families and walking distance to supermarkets etc, hope to see you again

4 out of 5
Perfect location clean and plenty of room with beautiful views

Posted by on 8 Sep. 2019

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Comment from Hotel Management

8 Sep. 2019 by George

Thank you for your lovely review, its great our apartments are large, great for families, agree the views of the river are spectacular

4 out of 5
Close to everything, roomy and clean. Windows and sliding doors need updating as they don’t lock properly and let the noise in. Would stay again though, had a good time.

Posted by , from Newcastle, NSW on 7 May 2019

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Comment from Hotel Management

8 May 2019 by George

Hi Lisa, thank you for your review, its great we are so close to everything you need and the rooms are large which is great for families. On weekends the noise can be a bit louder with the traffic. Will pass onto the owner regarding the sliding doors

5 out of 5

Posted by on 23 Apr. 2019

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Comment from Hotel Management

24 Apr. 2019 by D

Hello, thank you for your great review. We hope to see you again one day.

5 out of 5

Central location to Surfers Paradise

Pros: The BBQ area was great. Adequate seating, a sink and even a fridge to use. Really well kept gardens and building.
We stayed in a lovely 3 bedroom apartment with a lovely, long balcony. Five adults stayed and there was plenty of room to move about, cook in the kitchen and relax. We left our car parked securely underneath and walked everywhere, you are that close to everything. There is traffic noise, we were 15 floors up, but that is to be expected. Having a second tv in the bedroom was great. The beds are nice and firm and comfortable. We all slept really well. The security here is excellent and the Manager is always available if you should need anything. The bbq area is gorgeous and you look over the Nerang river. You can even fish off their pontoon. The pool is spacious, but it was a little cool to swim. We will definitely be staying here again. We loved it!

Posted by , from Brisbane on 25 Apr. 2018

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Comment from Hotel Management

30 Apr. 2018 by Deborah

Hello Trish, thank you for the lovely review, we are very proud of our gardens. The BBQ is great being undercover for those hot or rainy days. The Nerang River is also lovely with all the boats going past. Our apartments are spacious, great for families being fully self contained and the balconies are great for that drink after a hard day out. Hope to see you again

5 out of 5

Great Apartment and everything Surfers Paradise

Pros: Size and quality of the apartment and allocated under cover parking in the heart of Surfers.
Cons: Possibly Foxtel???
Location: everything you can want from Surfers Paradise shopping & restaurant's.
This apartment is certainly an eye opener great room recently updated and beautifully I might add, from the moment I checked in everything was perfect. The bonus with a stay here is the allocated parking which in the heart of Surfers is a great thing to have. Close to Cavill Ave and everything you can want from that the apartment id fully self contained with 2 bathroom laundry and full kitchen facilities. I could not fault it.

Posted by , from Sydney on 15 Oct. 2017

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Comment from Hotel Management

19 Oct. 2017 by George

Hi Steve, thank you for the lovely review, agree our apartments are large and have everything in them that you need. Also a bonus that there is undercover security parking. We call ourselves "Oasis in the heart of Surfers'. Hope to see you again

4 out of 5

Close to shops

We had a pleasant stay. The only negative is the noise from the street. But overall the stay was good

Posted by on 12 Oct. 2017

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Comment from Hotel Management

16 Oct. 2017 by George

Thank you for your review and happy you had a pleasant stay. On weekends, it can get noisy with all the visitors to Surfers partically when there is events on like Netfast last weekend

5 out of 5

2 terraces to catch the sun

Pros: Where it was situated right in down town
Location: Supermarkets accross the road lots of other shops and Woolworths down the road in the plaza bottle shop across the road Birilliant
Great place to relax right in the heart of Surfers Supermarkets across the road views of both the sea and river where there was something happening every day. 2 balconies to catch the sun at both ends of the day. ranchsliders from dining room lounge bedrooms very nice place to stay.

Posted by , from New Zealand on 19 Sep. 2017

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Comment from Hotel Management

21 Sep. 2017 by George

Hi Cynthia, thank you for the great review, the balconies on both sides are great as you said for the sun and a plus that we are so central to everything that you require for your stay

1 out of 5

Terrible

Staff are rude Photos on website dont even much the hotel it self and also you are required to clean the whole room your self despite having paid for cleaning services eg make bed clean the floors empty all rubbish was like whats the point of trying to go on holiday might as well stay home i might sound lazy saying that but when you pay for cleaning services you dont really wanna do their job for them . . ( i just didnt take the rubbish from under the sink out or vacuum the floor and they where going to keep my bond because of it . . . Will nevet come back again

Posted by , from brisbane on 29 Aug. 2017

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Comment from Hotel Management

4 Sep. 2017 by George

Sorry but the staff were not rude to you, only asked that you take out your rubbish, as per the requirements of the hotel, you were not ask to make your bed or vacuum. They was no talk about holding your bond. Your bond was refunded in full.

2 out of 5

Old units Cheap renovation. Very noisy main road

Pros: Not a lot
Cons: Demolish and start again----Great position
Location: Located on busy main road corner. Unbelievably noisy. Old metal framed windows would not close properly. Close to centre of Surfers, shops and beach.
Unit only part-air-conditioned. Third bedroom just a partitioned area off main lounge---No windows !

Posted by , from Sydney on 9 Aug. 2017

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Comment from Hotel Management

11 Aug. 2017 by George

Thank you for your concerns, as the apartments are owned separately, we will pass this on to the owner. Being in the heart of Surfers can get noisy on Friday & Saturday nights, agree we are very close to shops, beach & restaurants

About the Waterways Luxury Apartments

Location 40 Ferny Avenue, Surfers Paradise, QLD 4217

Property Features

Waterways Luxury Apartments offers its guests an outdoor pool, a terrace, and a garden. An airport shuttle (available 24 hours) is available for a fee. Waterways Luxury Apartments also features a picnic area, dry cleaning/laundry services, and an elevator. Self parking is free. Smoking is allowed in designated areas at this 4-star Gold Coast apartment.

  • 1 guestroom or unit
  • 1 building
  • 23 levels
  • Built in 1977
  • Poolside lounge chairs
  • Dry cleaning
  • Terrace
  • Garden
  • Outdoor picnic space
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Number of living rooms
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Parking

Free self parking

Transport

  • Metro station: Cypress Avenue Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Air-conditioned accommodations at Waterways Luxury Apartments offer washers/dryers and DVD players. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Additionally, rooms include rice cookers and irons/ironing boards. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Dining room
  • Television
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Rice cooker
  • Electric kettle
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Unique furnishings
  • Unique decor

Hotel Policies

Check-in

  • Check-in time starts at 9:00 AM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Saturday: 9:00 AM - noon
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Saturday: 9:00 AM - noon
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

WiFi in the rooms is limited to 200 MB or 1 hour per guestroom, per day. A surcharge applies for additional usage.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts debit cards and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. The property is professionally cleaned.

  • Parking height restrictions apply
  • Cash or credit card deposit required
  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • Smoke detector
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 300.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: AUD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: AUD 9.95 per 24-hour period (rates may vary)
  • Airport shuttle fee: AUD 21.00 per person (one-way)
  • Airport shuttle fee per child: AUD 11.00 (one-way), (from 4 to 16 years old)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 35.0 per night
  • Credit card charges are subject to a surcharge of 1.65 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Waterways Luxury Apartments Apartment Surfers Paradise
  • Waterways Luxury Apartments Surfers Paradise
  • Waterways Luxury Apartments
  • Waterways Luxury Apartments Gold Coast/Surfers Paradise
  • Waterways Luxury Apartments Apartment
  • Waterways Luxury Apartments Gold Coast
  • Waterways Luxury Apartments Apartment Gold Coast
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.