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Holiday Inn & Suites Parramatta Marsden Street, an IHG Hotel puts you in the heart of Sydney, within just a 10-minute stroll of Westfield Parramatta Shopping Centre and Parramatta Park. Highlights at this Art Deco hotel include a 24-hour gym, a bar/lounge, and in-room kitchenettes.
This business-friendly hotel offers free WiFi in public areas, a fitness center, and concierge services. Additionally, you'll find laundry facilities, express check-out, and dry cleaning/laundry services. Each morning continental breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of self parking.
Sights within a 20-minute walk of this 4-star Parramatta hotel include St Patrick's Cathedral and CommBank Stadium.
Holiday Inn & Suites Parramatta Marsden Street, an IHG Hotel ratings based on 164 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Holiday Inn & Suites Parramatta Marsden Street, an IHG Hotel
Everyone (89)Couples (32)Family (18)
3 out of 5
car parking was limited - had to pay $25 to park in a tiny garage across the road
Posted by Cameron on 22 Mar. 2024
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Comment from Hotel Management
24 Mar. 2024
by Guest Services Team
Hi CameronThank you for taking the time to share your feedback with us, We are continually working to improve our car parking services and communication to ensure that our guests have a seamless experience. We hope to have the opportunity to welcome you back to the Holiday Inn & Suites, Parramatta, and provide an improved stay. Warm regards, Guest Services Team
5 out of 5
Staff were fantastic. Parking bays are fine for small size car but big cars would struggle to fit. Only a small number of car parks so you need to book. Walking distance to Parramatta Westfield Shopping centre and train station.
Posted by Sheree on 4 Mar. 2024
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Comment from Hotel Management
14 Mar. 2024
by Guest Services Team
Hi ShereeThank you for taking the time to share your feedback. It's our pleasure to hear that your amazing stay in our boutique hotel and enjoyed all the modern comforts we provide. We are glad that our convenient location, allowing for an easy walk to Westfields and the Parramatta train station, added value to your experience. We strive to provide a pleasant and seamless experience for all our guests, and your positive comments reassure us that we are moving in the right direction. However, we have noted re car park which will be addressed in the near future, please accept our apologies any inconvenience caused.Should you plan to visit us again in the future, please do not hesitate to reach out. We look forward to welcoming you back and ensuring another enjoyable stay. Warm regards - Guest Services Team
5 out of 5
From our initial booking to checkout, we couldn't fault this hotel. I stayed overnight with my teenage daughter and requested in advance onsite parking, for the $25 fee as stated on their site (seen previous reviewd stating issues with parking so requested this early). Within the hour I had an email from reception to say our parking was confirmed. Couldn't fault their efficient customer service! Our room was small but perfect for what we needed and absolutely spotless. Hotel is walking distance to local restaurants, Ezy Mart and Westfield and is very quiet considering it is on the main road, couldn't hear road noise at all! Staff were so friendly, helpful and went out of their way to make our short stay easy and comfortable. Would definitely stay here again.
Posted by brad on 6 Jan. 2024
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Comment from Hotel Management
15 Jan. 2024
by Best wishes, Guest Services Manager
Hi BradThank you for posting your review on your recent stay with us on this forum. I am delighted that Holiday Inns & Suites has delivered on the light and warmth of hospitality with luxury touch in our boutique hotel. We pride ourselves with diligent and hardworking team members who ensure each guest able to create memorable experiences at our luxury property. Thank you again and we look forward to welcoming you back very soon.
5 out of 5
Best stay in hotels in Australia so far.
Very hospitable staff. Everyday we stepped out we came back to our beds being made, clean bathroom and fresh towels - everything without asking for it. Basic breakfast and coffee served every morning.
My husband and me loved the firm mattress and King size bed.
Everything was perfect for us.
Parking: If you are driving in with your car, request for a car park in advance so the hotel can reserve a spot for you. We didn't but wasn't a big deal, we were given a car park space close by.
Posted by Gunveen on 5 Jan. 2024
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Comment from Hotel Management
15 Jan. 2024
by Best Wishes, Guest Service Manager
Hi GunveenIt's wonderful to hear about your positive experience staying at our hotel! The thoughtful touch of having your beds made and a clean bathroom with fresh towels daily is truly a testament to the hotel's commitment to guest satisfaction.Thank you again and we look forward to welcoming you back very soon.
4 out of 5
Very friendly staff and we enjoyed the stay, only down fall was the parking (tight/small) although expected for accommodation in Sydney area.
We would stay again.
Posted by Luke on 30 Nov. 2023
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Comment from Hotel Management
30 Nov. 2023
by Guest Services Team
Hi Luke, Thank you for choosing us and sharing your experience. We're thrilled you enjoyed our friendly staff and your time here. Regarding the parking situation, we understand that the limited space might have been inconvenient. We appreciate your understanding of this common challenge in the Sydney area. We're glad you'd consider staying again. We'll strive to make your next visit even better. Thank you for choosing us. We can't wait to welcome you back soon!
5 out of 5
On site staff member at check-in was amazing!
Clean property and super comfy bed.
Would definitely stay again
Posted by Cayley on 5 Nov. 2023
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Comment from Hotel Management
6 Nov. 2023
by Guest Services Team
Hi Cayley, thank you so much for your amazing review of Holiday Inn and Suites Marsden street. I really appreciate you taking the time to share your great experience of our boutique Italian style hotel, and our friendly staff. Our team are passionate about creating great experiences for our guests and to receive such an affirming review is always rewarding. We look forward to welcoming you back in the near future! Best wishes Guest Services Manager
5 out of 5
Room was great and staff were very helpful and friendly. Will definitely book hotel again.
Posted by Maria Mae on 19 Oct. 2023
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Comment from Hotel Management
19 Oct. 2023
by Regards, Holiday Inn & Suites Parramatta
Hi Maria, thank you for your awesome review following your recent stay with us on this forum. I am thrilled to read your most pleasant experience whilst at Holiday Inn & Suites. Our Team strives to deliver warm and friendly hospitality for every guest. We look forward to welcoming you when next in the city. Best wishes Guest Services Team - Holiday Inn & Suites Marsden
3 out of 5
Arrived at property parking on site was requested when booking was made online advise that there were no parking available on site to pay for parking at local Westfield so have to walk with little kids to the car everyday staff said that we were send a text message advising of car park but no message received or staff cannot provide proof of send message,arrived check in staff seems to be not helpful at all appears to us not very friendly at all,was asked for a baby cot to be provided for a new born the portable cot was provided but no board or cot mattress just fold up doona cover on bottom and all the steel from cot bottom frame was exposed as no floor board or mattress for cot and for a baby pillow inside the pillow case was two fold up towel we remove all stuff from cot so they can see but remain untouched I can provide photos of cot if asked, me and my family will not be booking with this hotel again and not recommend if you have a family with kids that required a cot.
Posted by Vanessa on 2 Oct. 2023
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Comment from Hotel Management
5 Oct. 2023
by Guest Services Team
Hi Vanessa, Thank you for taking the time to share your recent experience at our hotel. We genuinely appreciate your feedback, as it helps us improve the quality of our services.Our sincere apologies for the inconvenience you faced during your stay. Your feedback is invaluable to us, and we take these matters seriously.Regarding the parking situation, we understand that this was a frustrating experience, especially with little kids in tow. We apologize for any miscommunication about the availability of on-site parking. We will review our booking process to ensure that future guests are made aware of parking options in advance to avoid any such inconvenience. We are deeply disappointed to hear about your perception of our check-in staff. We will address this with our team to ensure that all our guests feel welcomed and assisted throughout their stay.Regarding the baby cot issue, we are truly sorry for the discomfort you and your family experienced. This does not meet our standards, and we will investigate this matter thoroughly to ensure that such lapses do not recur. Once again, we apologize for your disappointing experience and appreciate your feedback. We value your business and hope that you will reconsider staying with us in the future. Should you choose to give us another opportunity, please reach out to us directly, and we will do our utmost to ensure a much more pleasant and comfortable stay.Thank you for bringing these issues to our attention, and we hope to have the chance to regain your trust.
5 out of 5
Nice place convenient location
Posted by Paul, from Parkes on 7 Aug. 2023
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Comment from Hotel Management
7 Aug. 2023
by Guest Services Team
Hi Paul, Thank-you so much for your wonderful review of Holiday Inn & Suites We loved reading about the positive elements of your stay with us and greatly appreciate you taking the time to share your experience with other travellers. We hope to have an opportunity to welcome you back soon! Warm regards Guest Services Team
5 out of 5
Staff were lovely. My family had a great stay
Posted by Shelley on 20 Jun. 2023
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Comment from Hotel Management
21 Jun. 2023
by Max
Hi ShellyWow! Thank-you so much for your great review of Holiday Inn & Suites Marsden Street ParramattaIt is fantastic to read of your memorable interactions with our team members. They are definitely our greatest asset, so your feedback is truly appreciated.It is great to know that you enjoyed so many aspects of your stay with us. I sincerely appreciate your endorsement to other travellers. Best wishesGuest Services TeamHoliday Inn & Suites Marsden Street Parramatta
About the Holiday Inn & Suites Parramatta Marsden Street, an IHG Hotel
As a guest of Holiday Inn & Suites Parramatta Marsden Street, an IHG Hotel, you'll find a 24-hour fitness center, concierge services, and laundry facilities. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The business-friendly Holiday Inn & Suites Parramatta Marsden Street, an IHG Hotel also features dry cleaning/laundry services, room service (during limited hours), and express check-out. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Sydney hotel is smoke free.
Train station: Sydney Parramatta Station (1.1 km / 0.7 mi)
Parking: Self parking available for a surcharge
Room Amenities
Holiday Inn & Suites Parramatta Marsden Street, an IHG Hotel offers 37 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 55-inch flat-screen televisions come with first-run movies. Accommodations at this 4-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Sydney hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
In-room kitchenette
Minibar
In-room dining (limited hours)
Flat-screen television
Premium channels
First-run movies
Refrigerator
Microwave
Stove
Electric kettle
Kitchenware
Luxury bedding
Bathtub or shower
Rainfall showerhead
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Air conditioning
Ensuite bathroom
Connecting rooms available
Free tea bags/instant coffee
Toothbrush and toothpaste available
Food & Drink
For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at 10:00 PM
Special check-in instructions:
The front desk is open daily from 7:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Reception hours on Sunday are 9 AM-6 PM.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
The front desk at this property is open daily from 7:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 50.0 per night.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation.
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Front desk opens daily at 7:00 AM
Front desk closes daily at 10:00 PM
Debit cards
Staffed front desk
Smoke detector
Security system
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Property confirms they are implementing guest safety measures
Fees
Guests will be asked to pay the following charges at the property:
A damage deposit of AUD 300 will be collected before check-in.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for continental breakfast: approximately AUD 15–15 for adults, and AUD 0–15 for children
Covered self parking fee: AUD 25 per night (in/out privileges)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: AUD 50.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Marsden Hotel Parramatta
Marsden Hotel
Marsden Parramatta
The Marsden Hotel
Marsden Hotel Parramatta
Holiday Inn Suites Parramatta Marsden Street
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
Holiday Inn & Suites Parramatta Marsden Street, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Holiday Inn & Suites Parramatta Marsden Street, an IHG Hotel has a secured covered self car park with in/out privileges for AUD 25 per night. Onsite parking is limited.
A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Holiday Inn & Suites Parramatta Marsden Street, an IHG Hotel.
Sure does, continental brekkie is on offer daily between 7:00 AM and 10:00 AM.
No, Holiday Inn & Suites Parramatta Marsden Street, an IHG Hotel does not offer an airport shuttle service.
Check-in begins at 2:00 PM. Check-out time is 11:00 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
