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4.1 out of 5

"The staff are freindly and it was very quiet " More

By a verified traveller on Sun 17 Mar 2024

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Hotel Description

You'll be connected to the convention center at Mercure Sydney Macquarie Park, and within just a 10-minute stroll of Macquarie University and Macquarie Shopping Centre. Highlights at this hotel include a restaurant, and in-room kitchenettes and free WiFi.

At the hotel's own lounge bar, you can stop for a drink. Other amenities include free WiFi in public areas, a snack bar/deli, and coffee/tea in a common area. Full breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of self parking.

Places within a 15-minute drive of this 4-star Macquarie Park hotel include Lane Cove National Park and Accor Stadium.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$160* Per night/room 18 Apr. - 19 Apr.

Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Triple Room, 3 Single Beds

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Mercure Sydney Macquarie Park ratings based on 452 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Sydney Macquarie Park

Everyone (254) Couples (106) Business (11) Family (72)
5 out of 5
The staff are freindly and it was very quiet

Posted by on 17 Mar. 2024

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Comment from Hotel Management

22 Mar. 2024 by Michelle

Dear Ms Kayla,We very much appreciate your comments regarding your stay at the Mercure Sydney Macquarie Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Sydney Macquarie Park

3 out of 5

Posted by on 4 Mar. 2024

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5 out of 5
Checkin was self serve, which was fine as checking in was a breeze. The only staff we seen were in the kitchen area, no one on the floor area which I felt was poor. Our room was filthy, there was rubbish under the bed along with a pair of knickers, absolutely disgusting. Dinner from the kitchen was pre made pizzas which weren’t great. Outdoor area was awesome constant security driving around the area, which was great to see… convenience what probably the best part of the whole stay.

Posted by on 18 Feb. 2024

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5 out of 5
very easy to book and deal with

Posted by on 2 Feb. 2024

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3 out of 5
The staff very helpful and well mannered. I didn’t try the breakfast bar but the cafe bar and menu was convenient. Parking is extra; the first time I have ever had to pay for parking that is separate from accommodation. Also the carpark is some distance away so if you have a lot of luggage, it is not so convenient. I had to attend the nearby Macquarie University Hospital and otherwise I would never pay almost the almost $350 per night that I paid. If you can get a room much cheaper and an earlier booking, then the hotel has value. I was told that as the rooms become scarcer, the price increases. Something I have also never encountered before. So good value at $225- $250 per night but not for the amount I had to pay.

Posted by on 2 Dec. 2023

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3 out of 5
I have stayed at many Accor properties and this one is not up to standard. It is very tired and for the price I was disappointed with the state of our room - broken tiles, peeling laminate, dirty bathroom vents and more. The doors don't have soft closing and we were woken up several times during the night with doors slamming. For the price of over $200, I was expecting better facilities. The walk through the fire door from the car park was dirty!I travel to Sydney every week on business and will not choose to stay here again. The staff were pleasant and helpful.

Posted by on 11 Oct. 2023

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Comment from Hotel Management

13 Oct. 2023 by Jermi L

Dear Dianne,Thank you for taking the time to tell us about your experience at the Mercure Sydney Macquarie Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Jermi Assistant Manager

5 out of 5
Great service. Friendly staff!

Posted by on 18 Sep. 2023

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Comment from Hotel Management

24 Sep. 2023 by Jermi L

Hi Chris, Thank you for the Feedback! It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jermi L Assistant Manger

4 out of 5
Good location for our needs. Enjoyable stay.

Posted by on 18 Sep. 2023

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Comment from Hotel Management

24 Sep. 2023 by Jermi L

Hi Douglas, Thank you for the Feedback! It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jermi L Assistant Manger

3 out of 5
It was an old building and it needs updating. The shower rose kept falling down and wasn’t what I thought a Mercure hotel would be.

Posted by on 20 Aug. 2023

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Comment from Hotel Management

26 Aug. 2023 by Jermi L

Hi Michaela,Thank you for taking the time to tell us about your experience at the Mercure Macquarie Park. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Regards,Jermi Assistant Manager

4 out of 5
Rooms clean, breakfast great

Posted by on 16 Jul. 2023

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Comment from Hotel Management

19 Aug. 2023 by Jermi L

Hi Tania, Thank you for your feedback!Mercure Macquarie Team

About the Mercure Sydney Macquarie Park

Location 81 Talavera Road, Macquarie Park, NSW 2113

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Mercure Sydney Macquarie Park also features coffee/tea in a common area, concierge services, and laundry facilities. Parking is available for a fee. A complete renovation of Mercure Sydney Macquarie Park was completed in June 2023. This 4-star Sydney hotel is smoke free.

  • 1 building
  • 120 guestrooms or units
  • 3 levels
  • Built in 1999
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: Macquarie University Station (1.2 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Sydney Macquarie Park offers 120 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include dining tables. Beds feature premium bedding. Accommodations at this 4-star hotel have kitchenettes with microwaves. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Sydney hotel provides complimentary wireless Internet access. 40-inch Smart televisions come with satellite channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room kitchenette
  • Sitting area
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Mercure Sydney Macquarie Park has a restaurant serving breakfast and dinner.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property provides limited WiFi access up to 1 mbps for up to 4 devices per room. Additional access is available for a fee.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, Eurocard, debit cards, cash, and mobile payments. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Contactless check-out is available.

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Children stay free - maximum age 12
  • Credit card pre-authorisation
  • Mobile payments
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 26 per person
  • Self parking fee: AUD 16 per day
  • Rollaway bed fee: AUD 60 per stay
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Travelodge Hotel Macquarie North Ryde
  • Travelodge Macquarie North Ryde
  • Mercure Sydney Macquarie Park Hotel
  • Mercure Sydney Macquarie Park Macquarie Park
  • Travelodge Hotel Macquarie North Ryde Sydney
  • Mercure Sydney Macquarie Park Hotel Macquarie Park

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.