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4.5 out of 5

"Friendly staff, tasteful Hotel, great breakfast " More

By a verified traveller on Wed 24 Jan 2024

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Hotel Description

A luxury stay in the heart of New Plymouth awaits you at Novotel New Plymouth Taranaki. Within just a 15-minute stroll, you'll find Te Henui Walkway and Pukekura Park. Highlights at this eco-certified hotel include in-room free WiFi, free internet, and LCD TVs.

The restaurant, Governors, serves Regional cuisine and is open for breakfast, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and sauna as well as access to free bike rentals. 2153 square feet (200 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Other amenities include free WiFi in public areas, concierge services, and a 24-hour front desk. Each morning full breakfast is served between 6 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute walk of this 4.5-star New Plymouth CBD hotel include Centre City Shopping Centre and TSB Stadium.

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$173* Per night/room 26 Apr. - 27 Apr.

Executive Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel New Plymouth Taranaki ratings based on 115 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel New Plymouth Taranaki

Everyone (83) Business (1) Couples (18) Family (15)
5 out of 5
Friendly staff, tasteful Hotel, great breakfast

Posted by on 24 Jan. 2024

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Comment from Hotel Management

2 Feb. 2024 by Vaughn D'Souza - Front Office Manager

Kia ora Claire,Thank you for taking the time to share your experience. It is wonderful to know that you had a comfortable stay and great breakfast. I will be certain to let the team know.Thank you once again, Claire and we look forward to your next visit.Kind Regards,

4 out of 5

Posted by on 22 Jan. 2024

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Comment from Hotel Management

2 Feb. 2024 by Vaughn D'Souza - Front Office Manager

Kia ora Pauline,Thank you for taking the time to share your experience. It is wonderful to know that you had a comfortable stay with us. If there's anything we can do to ensure your next visit is 5/5, please don't hesitate to let us know.Thank you once again, Pauline and we look forward to your next visit.Kind Regards,

5 out of 5
The reception staff were amazing! Made us feel welcome and nothing was a problem. Our room was perfect and we slept really well. We had breakfast in the restaurant and it was YUM. Thank you to all the staff at Novotel, New Plymouth.

Posted by on 3 Jan. 2024

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Comment from Hotel Management

2 Feb. 2024 by Vaughn D'Souza - Front Office Manager

Kia ora Sandie,Thank you for taking the time to share your experience. It is wonderful to know that you had a comfortable stay and great breakfast. We are blessed to have a team that loves what they do. I will be certain to let the team know that you had an enjoyable stay.Thank you once again, Sandie and we look forward to your next visit.Kind Regards,

4 out of 5
Helpful staff, reasonable parking cost, reasonably quiet, clean

Posted by on 5 Oct. 2023

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Comment from Hotel Management

9 Nov. 2023 by Vaughn D'Souza - Front Office Manager

Kia ora Nigel,Thanks for taking the time to share your experience from your stay at the Novotel New Plymouth Taranaki. It's always a pleasure to receive positive feedback. We look forward to your next stay.Thanks again Nigel.Kind regards,

1 out of 5
Paid a whopping $524 for one night for a 2 bedroom suite. It's really hard to get the room dark even after turning all the lights off, dimming the display on the alarm next to the bed, turning off the aircon unit off so that the green neon light won't lit up the room. The curtails allow a lot of light from bright neon signage from Plymouth international across the road. Had a sleepless night and I had a long drive the next day which was tiresome.

Posted by on 26 Aug. 2023

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Comment from Hotel Management

8 Sep. 2023 by Vaughn D'Souza - Front Office Manager

Kia ora Jonathan,Thank you for taking the time to review you stay with us. I apologize for the inconvenience caused by the lighting and the difficulty sleeping as a result of this. I will consult our housekeeping and maintenance team to review the lighting in the room after dark and make any necessary adjustments.Thank you once again Jonathan and we hope you will give us the chance to give you a better experience on your next visit.Kind Regards,

5 out of 5
Nice stay and lovely breakfast. Could do with another staff member at check-in.

Posted by on 7 Aug. 2023

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Comment from Hotel Management

8 Sep. 2023 by Vaughn D'Souza - Front Office Manager

Kia ora Roger.Thank you for your review and for sharing your experience. I'm glad you had a great stay. I understand it can get a little tricky with staff on breaks or shuttle drops and will endeavour to ensure there are more staff on the desk. Thank you once again Roger and we look forward to you next visit.Kind Regards

4 out of 5
Clean and quiet. Good service

Posted by on 17 May 2023

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5 out of 5
This hotel never fails to Impress, service, location, dining experience all exceptional

Posted by on 12 Apr. 2023

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Comment from Hotel Management

6 May 2023 by Kate Conley

Kia Ora, thank you for your review, we are pleased to know that overall, you have had a wonderfully comfortable stay with us. We have shared your words of encouragement with the team which constantly strives them for excellence to ensure that our guests leave with fond memories. We value your patronage and look forward to welcoming you again with us. Ngā Mihi, Kate Conley, Front office Duty Manager

5 out of 5
Great

Posted by on 18 Jan. 2023

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Comment from Hotel Management

23 Jan. 2023 by Kate Conley

Kia Ora,We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Ngā mihi,Kate Conley Front Office Duty Manager Novotel New Plymouth Taranaki

5 out of 5
Handy location

Posted by on 3 Jan. 2023

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Comment from Hotel Management

11 Jan. 2023 by Kate Conley

Kia Ora MarkThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ngā mihi,Kate ConleyFront Office Duty Manager

Property Features

Novotel New Plymouth Taranaki offers its guests a sauna, a fitness center, and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 2153 square feet (200 square meters) and includes conference space. The luxury Novotel New Plymouth Taranaki also features a terrace, concierge services, and dry cleaning/laundry services. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 4.5-star New Plymouth hotel is smoke free.

  • 1 building
  • 85 guestrooms or units
  • 3 levels
  • 2153 sq ft of conference space
  • 200 sq m of conference space
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Newspapers for purchase
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel New Plymouth Taranaki offers 85 air-conditioned accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10:00 AM.

Governors - This restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Novotel New Plymouth Taranaki offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 40 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free - maximum age 15
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately NZD 29–34 per person
  • Airport shuttle fee: NZD 25 per person (one-way)
  • Airport shuttle fee per child: NZD 5 (one-way), (up to 12 years old)
  • Self parking fee: NZD 20 per night
  • Rollaway bed fee: NZD 40 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel New Plymouth Hobson Hotel
  • Novotel Hobson Hotel
  • Novotel New Plymouth Hobson
  • Novotel Hobson
  • Novotel New Plymouth Hobson
  • Novotel New Plymouth Taranaki Hotel
  • Novotel New Plymouth Taranaki New Plymouth
  • Novotel New Plymouth Taranaki Hotel New Plymouth

You should know

  • Children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.