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Shangri-La Sydney places you steps from The Big Dig Archaeology Education Centre and within a 10-minute stroll of Museum of Contemporary Art. Highlights at this hotel include a full-service spa, a restaurant, and an indoor swimming pool.
A day of pampering at CHI, THE SPA can include deep-tissue massages, detox wraps, and body wraps along with access to the sauna and spa tub. The restaurant, Altitude Restaurant, is open for breakfast, lunch, and dinner. Blu Bar on 36 is the hotel's own cocktail bar. Enjoy the gym, spa tub, sauna, and pool loungers. 20451 square feet (1900 square meters) of event facilities include 20 meeting rooms and conference space, and other business amenities include limo/town car service. Other amenities include free WiFi in public areas, concierge services, and a 24-hour front desk. Full breakfast is available daily between 6:00 AM and 10:00 AM. There's also the convenience of valet parking.
Sights within a 10-minute walk of this The Rocks hotel include The Rocks Markets and Sydney Observatory.
Shangri-La Sydney ratings based on 493 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Shangri-La Sydney
Everyone (198)Couples (170)Family (70)
5 out of 5
Everything and every one was amazing and helpful. We will definitely be back.
Posted by Pierre on 25 Apr. 2024
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5 out of 5
Staff were great, the complex was well maintained
Posted by Ashley on 24 Apr. 2024
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5 out of 5
Fantastic view and really helpful staff. Immaculate.
Posted by Nicole on 22 Apr. 2024
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4 out of 5
Views great overall great
Posted by Chris on 22 Apr. 2024
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5 out of 5
Excellent
Posted by jake on 21 Apr. 2024
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5 out of 5
Service was amazing and facilities are clean, great view of the harbour bridge, opera house and spacious room
Posted by Gina on 20 Apr. 2024
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5 out of 5
Posted by phil on 18 Apr. 2024
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5 out of 5
Shangri la is one of the best 5 star hotels i have stayed at. i have stayed here 3 times now over 10years so i have a before and after perspective. the staff smile, check in and out is seamless, when i stayed here 10 yrs ago they gifted a complimentery bottle of champagne (wedding day)as they did with my
recent stay (anniversary). the view from the room, altitude restaurant is awesome. the buffet breakfast was awesome too, we also recieved complimentary champagne forbreakfast from our waitress heidy to celebrate our anniversary, classy without question. buffet breakfast was awesome, i can recommend the chorizo and beans hot meal and the aussie breakfast (you get a hot meal plus buffet brekky), the buffet has great pastries, cold cuts, juice with lots of choices really i was offered breakfast at $49 pp rather than $67, at check in. i always imagine im in hong kong or singapore or shanghai, i like the atmosphere very much. room service is awesome, certainly humungous meals, at some places you look at the menu pics and the order arrives disappointingly small, not at shangri la, massive bowl of chips, massive burger and chips, massive roast chicken dinner and awesome wok tossed fried wings, yummm. Shangri La is my goto for class.
Posted by Fernando on 17 Apr. 2024
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5 out of 5
Posted by Dan on 14 Apr. 2024
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5 out of 5
Very clean and well maintained. Access to the hotel from Circular Quay was difficult and not easy with baggage. Needs a clear access path defined when making booking. Is a real struggle for older people with luggage.
The following facilities are closed on New Year's Day:
Full-service spa
Property Features
Shangri-La Sydney offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include 20 meeting rooms and limo/town car service. Event space at this hotel measures 20451 square feet (1900 square meters) and includes conference space. A fitness center, a sauna, and spa services are also featured at the business-friendly Shangri-La Sydney. Parking is available for a fee. This Sydney hotel is smoke free.
1 building
564 guestrooms or units
36 levels
20451 sq ft of conference space
1900 sq m of conference space
Built in 1992
Poolside lounge chairs
Conference space
Breakfast available (surcharge)
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Terrace
Computer for guest use
Newspapers in lobby (free)
ATM
Bellhop
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Number of indoor pools - 1
Free WiFi
Soundproofed rooms
In-room childcare (surcharge)
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
, Free wired internet
Parking
Valet parking (surcharge)
, RV, bus, truck parking (surcharge)
Transport
Train station: Sydney Circular Quay Station (1.4 km / 0.9 mi)
Metro station: Wynyard Station (0.5 km / 0.3 mi)
Parking: Valet parking and RV/bus/truck parking available for a surcharge
Room Amenities
Shangri-La Sydney offers 564 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. Digital television is provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.
In-room dining (limited hours)
Television
Digital channels
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Pillow options
Separate shower and tub
Cribs (free)
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Massage in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board available
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy full breakfast daily from 6:00 AM to 10:00 AM.
Altitude Restaurant - This restaurant serves breakfast, lunch, and dinner. Reservations are required.
Blu Bar on 36 - Onsite cocktail bar. Open daily.
Room service (during limited hours) is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 6
Couples treatment rooms
Body wraps
Body scrubs
Aromatherapy treatments
Sauna in spa
Spa tub in spa
Massages
Minimum age to access spa is 16
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property enforces a strict dress code in Blu Bar on 36 restaurant.
The valet parking fee is AUD 135 per day for vehicles over 82.6 inches (2.1 meters) high.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for AUD 275.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
The listed child breakfast fee applies to guests age 11 and younger.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted.
For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.
Children stay free
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay for free – 2
UnionPay
Debit cards not accepted
Staffed front desk
Smoke detector
Children stay free - maximum age 11
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are not in place
Contactless check-in is available
Property does not follow regional sanitisation guidelines
Property does not follow a brand or regulatory agency's sanitisation guidelines
Property confirms they are implementing enhanced cleaning measures
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Reservation is not required for facilities on site
Property does not offer on-site COVID-19 testing
Property does not require health documentation at check-in
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 145 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: approximately AUD 57–67 for adults, and AUD 29–34 for children
Covered valet parking fee: AUD 105 per day (in/out privileges)
Rollaway bed fee: AUD 275.0 per night
Credit card charges are subject to a surcharge of 1.85 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Shangri-La Sydney
Hotel Sydney Shangri-La
Shangri-La Hotel Sydney
Shangri-La Hotel Sydney The Rocks
Shangri-La Sydney
Shangri-La Sydney Hotel
Shangri-La Sydney The Rocks
Sydney Hotel Shangri-La
Sydney Shangri-La
Sydney Shangri-La Hotel
Shangri La Sydney
Shangri La Hotel Sydney
You should know
Pool access available from 7:00 AM to 8:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions
Shangri-La Sydney offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Shangri-La Sydney has secured covered valet parking with in/out privileges for AUD 105 per day. Additionally there is motorhome/coach/lorry parking, for a fee.
The closest beach to Shangri-La Sydney is Manly Beach (11.2 km).
Yep, CHI, THE SPA is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages. The Spa/Beauty services will be unavailable from April 25 2024 to April 25 2024 (dates subject to change).
Shangri-La Sydney has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 8:00 PM.
1 hot tub and couples spa treatments, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Shangri-La Sydney.
You bet! With amenities like an indoor pool, as well as free infant beds in the guestrooms, it's no surprise Shangri-La Sydney is a hit with families.
You bet, our visitors quite like the full brekkie here! Offered daily from 6:00 AM to 10:00 AM, this is the perfect place to fuel up for a big day of adventure.
No, Shangri-La Sydney does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
