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4.0 out of 5

"Although it was not well presented in the beginning with a broken toilet seat the hotel responded quickly and corrected it promptly. " More

By a verified traveller on Fri 26 Oct 2018

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Hotel Description

Emerald Hotel places you in the center of Nuku'alofa, within just a 15-minute stroll of Talamahu Market and Basilica of St Anthony of Padua. Highlights at this beach hotel include a restaurant, free self parking, and a bar/lounge.

All 20 soundproofed rooms feature LCD TVs with digital channels, and you can enjoy sitting areas, coffee/tea makers, and desks. Premium linens invite a comfortable night's sleep, and you'll find nice touches like rainfall showerheads and slippers. Additionally, room service and free toiletries are available.

The restaurant, Emerald Restaurant., serves Asian cuisine. Enjoy access to bike rentals and a playground. Additionally, you'll find laundry facilities, concierge services, and dry cleaning/laundry services. There's also the convenience of an airport shuttle.

Sights within a 20-minute walk of this 3.5-star Nuku'alofa hotel include Royal Palace of Tonga and Royal Tombs.

Deluxe King Room, Downstairs, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$154* Per night/room 30 Mar. - 31 Mar.

Deluxe King Room, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe King Room, Upstairs, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Executive Mini Suite Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Emerald Hotel ratings based on 5 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Emerald Hotel

Everyone (5)
5 out of 5

Posted by on 19 Sep. 2023

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3 out of 5

Posted by on 23 Jul. 2019

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Comment from Hotel Management

21 Aug. 2019 by Maliu

Thank you for your review. We will try to do better next time and we hope you will give us another chance to do better. Malo 'aupito from Management & Staff of Emerald Hotel.

3 out of 5
Although it was not well presented in the beginning with a broken toilet seat the hotel responded quickly and corrected it promptly.

Posted by , from Nz on 26 Oct. 2018

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Comment from Hotel Management

29 Nov. 2018 by Emerald Hotel

Many thanks for staying with us and your constructive comments. We look forward to welcoming you back.

4 out of 5
Great location, fantastic staff and nicely priced.

Posted by , from Tonga on 23 Sep. 2018

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Comment from Hotel Management

25 Sep. 2018 by Emerald Hotel

Many thanks for your review Siosi. I am delighted you enjoyed your stay with us.

5 out of 5
Would definitely come back, great location fantastic services and beautiful room.

Posted by , from Tonga Nuku’alofa on 22 Aug. 2018

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Comment from Hotel Management

24 Aug. 2018 by Emerald Hotel

Many thanks Siosi. I am so happy you enjoyed your stay with us. We look forward to welcoming you back to the Emerald Hotel. Best regards,

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. An airport shuttle (available 24 hours) is available for a fee. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Emerald Hotel. The hotel can provide concierge services and wedding services. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Nuku'alofa hotel.

  • 20 guestrooms or units
  • 2 levels
  • Meeting rooms
  • Built in 2011
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Emerald Hotel offers 20 air-conditioned accommodations with coffee/tea makers and slippers. Accommodations offer separate sitting areas and include desks. Beds feature premium bedding. 42-inch LCD televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Sitting area
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Emerald Restaurant. - This restaurant specializes in Asian cuisine.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Emerald Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per day.
  • Cribs (infant beds) are available for USD 25.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Included WiFi is limited to 100 MB per guestroom, per stay. A surcharge applies for additional usage.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 10:00 PM
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Guests must provide a copy of their government-issued photo I.D. in advance

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25.00 per person
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-in fee: USD 25 for check-in between 10:00 PM and 6:30 AM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 25.0 per stay
  • Rollaway bed fee: USD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Emerald Hotel Tonga
  • Emerald Tonga
  • Emerald Hotel Nukualofa
  • Emerald Nukualofa
  • Emerald Hotel Nuku Alofa
  • Emerald Nuku Alofa
  • Emerald Hotel Nuku'alofa
  • Emerald Nuku'alofa
  • Emerald Hotel Hotel
  • Emerald Hotel Nuku'alofa
  • Emerald Hotel Hotel Nuku'alofa
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.