Skip to main content
Beginning of main content
4.2 out of 5

"Had everything we needed for a 2 night stay. Good kitchen facilities with elements and lots of utensils including sharp knives. Comfy beds. Wonderful ... " More

By a verified traveller on Fri 24 Feb 2023

Enter dates to see availability

Hotel Description

At Alpine Chalets, you'll be 15.3 km (9.5 mi) from Tongariro National Park Whakapapa Visitor Centre and 15.5 km (9.7 mi) from Taranaki Falls.

Each apartment is individually furnished and features free WiFi, a balcony, and a private yard. In-room dining is easy with a kitchenette that comes equipped with a refrigerator and a microwave. A Smart TV, free toiletries, and a wardrobe or closet are also available. Housekeeping is available once per stay.

This smoke-free apartment building offers free WiFi in public areas, a terrace, and a garden. Added amenities include ski storage, a picnic area, and express check-in. There's also the convenience of free self parking.

Panoramic Studio Suite

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Family Studio, Multiple Beds, Ensuite, Mountain View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Alpine Chalets ratings based on 18 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Alpine Chalets

Everyone (12) Couples (2) Family (4)
5 out of 5

Posted by on 5 Nov. 2023

Was this review helpful to you?
Comment from Hotel Management

6 Nov. 2023 by Mary

Hi Prabhjot, it was an absolute pleasure meeting you both.Thank you very much for staying with us and thank you for your feedback rating, we really appreciate it. We hope you enjoy the remainder of your holiday here in New Zealand.

4 out of 5
Had everything we needed for a 2 night stay. Good kitchen facilities with elements and lots of utensils including sharp knives. Comfy beds. Wonderful view of the mountains through the window. We had the panoramic room with 2 steep flights of external steps which are rather dangerous and poorly maintained. Would be treacherous in the winter! The outside of the chalets looks poorly maintained and indoors is a bit dated but clean and comfortable.

Posted by on 24 Feb. 2023

Was this review helpful to you?
Comment from Hotel Management

13 Mar. 2023 by Mary

Hi Margaret, First of all, thank you for staying with us we really appreciated it. Thank you also for your review. Please be assured the building meets the strict safety compliance requirements, a building safey audit is conducted annually. No guest has ever fallen or hurt themselves on the stair well. However, during winter when ice is present, we do warn guests to take care when descending down the stairs and to use the handrail.

4 out of 5
It was warm and cozy, the beds were comfortable, everything was clean. Some paint work needs to be done on the window sill in the bathroom, there were a few stains on the carpet, the frying pan was buckled and needs replacing, somewhere to put things in the shower would be great. Mary was a wonderfully attentive host. We will definitely be back and will recommend to others. Thankyou!

Posted by on 25 Sep. 2022

Was this review helpful to you?
Comment from Hotel Management

26 Sep. 2022 by Mary

Thank you very much for your feedback Sheena,. We have this morning tightened the screw on the frying pan handle and replaced the shower shelf that someone has taken. We are sincerely grateful to you for letting us know. We do get the carpet cleaning done in the summer however, during the winter, we sterilize the area and manually try to remove stains. Sadly that red wine stain was very stubborn indeed. Thanks again for staying with us, we appreciated it.

5 out of 5
Great room, nice and warm was a bit scary walking up and down the stairs, especially with luggage

Posted by on 1 Aug. 2022

Was this review helpful to you?
Comment from Hotel Management

24 Sep. 2022 by Mary

Thank you very much for your feedback and thanks so much for staying with us, we really appreciate it and hope you enjoyed your time in the Tongariro National Park.

4 out of 5
Comfortable and with all the essentials for a short stay. Good value.

Posted by on 26 Feb. 2022

Was this review helpful to you?
Comment from Hotel Management

27 Feb. 2022 by Mary

Thank you very much for your feedback and for staying at our place, we really appreciate it.

4 out of 5
Beautiful views to the mountains, convenient location, interiors dated but good price to match

Posted by on 6 Jan. 2022

Was this review helpful to you?
Comment from Hotel Management

6 Jan. 2022 by Mary

Thank you so much for your review Kate, we really appreciate it and hope to see you again in the future.

5 out of 5
We had a great stay with two beautiful top floor family rooms. We will definitely be coming back next year

Posted by , from Hamilton on 23 Aug. 2020

Was this review helpful to you?
Comment from Hotel Management

23 Aug. 2020 by Mary

Thanks for your wonderful feedback Tammy, we are so pleased to see you enjoyed your stay and we hope to see you again in the not too distant future.

4 out of 5
Great view out the front. Room was pretty compact.

Posted by , from Melbourne on 18 Dec. 2019

Was this review helpful to you?
4 out of 5

Posted by on 12 Oct. 2019

Was this review helpful to you?
Comment from Hotel Management

17 Oct. 2019 by Grant

Glad you enjoyed your stay with us

4 out of 5
The location was excellent. When the clouds lifted we could see the mountain from our unit. This accommodation is inexpensive so we handled the sound coming from other guests and the tired bits and pieces (toilet roll holder falling off, burnt handle on stove). Katie was super helpful when we couldn't get the tv working. Thank you!

Posted by on 15 Sep. 2019

Was this review helpful to you?
Comment from Hotel Management

16 Sep. 2019 by Grant

Thanks for taking the time to review our accommodation and glad to hear you mostly enjoyed your stay. Please be assured we are working on all the sorts of small annoyances you mentioned so we can provide even better value for money. I will be sure and pass your comments to Katy also.

Property Features

Alpine Chalets offers its guests a terrace, ski storage, and a garden. WiFi is free in public spaces. Alpine Chalets also features a picnic area, express check-in, and express check-out. Self parking is free. This 3-star National Park Village apartment is smoke free.

  • 12 guestrooms or units
  • Ski equipment storage
  • Express check-in
  • Express check-out
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Alpine Chalets offers 12 air-conditioned accommodations with complimentary toiletries and blackout drapes/curtains. Rooms open to balconies. Each accommodation is individually furnished. Accommodations at this 3-star apartment have kitchenettes with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include showers. This National Park Village apartment provides complimentary wireless Internet access. Smart televisions are featured in guestrooms. Housekeeping is provided once per stay.

  • In-room kitchenette
  • Private balcony
  • Private outdoor space
  • Smart television
  • Refrigerator
  • Microwave
  • Electric kettle
  • Kitchenware
  • Shower
  • Housekeeping (once per stay)
  • Toiletries (free)
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Free tea bags/instant coffee
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11:00 PM

Special check-in instructions:

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Guests can access their accommodation through a private entrance.

For same day bookings, please contact the property using the information on the reservation confirmation received after booking.

This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Guests can access their accommodation through a private entrance.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Contactless check-in and contactless check-out are available.

  • No cots (infant beds) available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • No front desk
  • Guests will receive an email with special check-in instructions
  • Private entrance
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Guest will receive an email before arrival 7 days
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Hotel Names

  • Alpine Chalets Lodge National Park Village
  • Alpine Chalets National Park Village
  • Alpine s National Park ge
  • Alpine Chalets Apartment
  • Alpine Chalets National Park Village
  • Alpine Chalets Apartment National Park Village

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
url importing http://www.wotif.co.nz/National-Park-Village-Hotels-Alpine-Chalets.h24379935-p2.Hotel-Reviews?rm1=a2&
There was an error importing /National-Park-Village-Hotels-Alpine-Chalets.h24379935-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.co.nz/National-Park-Village-Hotels-Alpine-Chalets.h24379935-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.