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 National Park Village •1 Room
 National Park Village • 1 Room
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Plateau Lodge

3-star property
17 Carroll Street, National Park Village, 0508 053 286
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4.5 out of 5
Excellent!
See all 82 wotif Reviews

"Great location. Ideal for busting National Park area. Great friendly staff. Clean and new rooms. Great spa. Easy walk to pub and cafe " More

By a verified traveller on Mon 08 Feb 2021

Points Of Interest

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Hotel Description

A family-friendly stay in National Park Village awaits you at Plateau Lodge. Within just a 10-minute stroll, you'll find Fishers Track and Marton Sash and Door Cycling Park. Highlights at this eco-certified motel include free in-room WiFi.

This motel offers free WiFi in public areas, a library, and a terrace. Other amenities include spa services, laundry facilities, and ski storage. Continental breakfast is available daily between 7:30 AM and 9:00 AM. There's also free self parking, along with the convenience of an area shuttle.

Places within a 30-minute drive of this 3-star National Park Village motel include Old Coach Road Bike Trail and Whakapapa Ski Area.

Standard Double or Twin Room, 1 Bedroom, Shared Bathroom, Garden View

Bed Count 1 Full Bed Maximum Occupancy 3 Max
NZ$127* Per night/room 1 May - 2 May

Comfort Apartment, 2 Bedrooms, Kitchen, Ground Floor

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Comfort Studio, 1 Bedroom, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Economy Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Plateau Lodge ratings based on 82 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Plateau Lodge

Everyone (50) Couples (8) Family (23)
4 out of 5
Great location. Ideal for busting National Park area. Great friendly staff. Clean and new rooms. Great spa. Easy walk to pub and cafe

Posted by on 8 Feb. 2021

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Comment from Hotel Management

8 Feb. 2021 by Andrea

Thank you choosing to stay and explore our world

5 out of 5
Love to stay there .spa is too good.i been there after 2 years and they still remember my all family.

Posted by , from Auckland on 21 Nov. 2020

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Comment from Hotel Management

3 Dec. 2020 by Andrea

Lovely we have been here for while now 10 years and we do enjoy returned guests. Thank you for staying with us once again

3 out of 5

Posted by on 19 Sep. 2020

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Comment from Hotel Management

22 Sep. 2020 by Andrea

Thank you for your rating

5 out of 5
The receptionist was extremely helpful. More parking in front of the units would be great.

Posted by , from Hamilton, NZ on 8 Aug. 2020

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Comment from Hotel Management

10 Aug. 2020 by Andrea

Thank you for choosing to stay with us, hope to see you another time

3 out of 5
Rooms too small.not enough bedding and sheets for five people even we book specifically for it

Posted by on 7 Jul. 2020

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Comment from Hotel Management

8 Jul. 2020 by Andrea

Interesting you booked five people and not enough beds. Our apartments are standard with the following: Queen bed 2 x Single beds and a Double sofa bed. Your sofa bed was made up ready to go.

5 out of 5
Good place to stay, good water pressure in the showers.

Posted by on 14 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Andrea

Thank you we have alot feedback about our showers- its nice to warm up after a cold day in the outdoors

5 out of 5
Lovely shared facilities, clean and well maintained. Would stay again.

Posted by on 30 Jan. 2020

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Comment from Hotel Management

30 Jan. 2020 by Andrea

thank you for choosing to explore our world

4 out of 5
Everything was great. I’d definitely stay again. However, they do charge $5 for wifi per 24hrs and it was completely impossible to use. This definitely should be a free service or they need to improve their speed/functionality.

Posted by on 21 Nov. 2019

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Comment from Hotel Management

26 Nov. 2019 by Andrea

Thank you for your feedback. Wifi is normally pretty good. It reaches all our rooms and even our campground

4 out of 5
Arrived late and left early so not much opportunity to form an opinion, but no complaints.

Posted by on 31 Oct. 2019

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Comment from Hotel Management

31 Oct. 2019 by andrea

Thank you for choosing to stay with us

4 out of 5

Posted by on 16 Sep. 2019

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Comment from Hotel Management

18 Sep. 2019 by Andrea

Thank you for choosing to stay and explore our world

About the Plateau Lodge

Location 17 Carroll Street, National Park Village, 3948

Property Features

As a guest of Plateau Lodge, you'll find spa services, a library, and a terrace. WiFi is free in public spaces. Tour/ticket assistance, gift shops/newsstands, and ski storage are also featured at the family-friendly Plateau Lodge. Self parking is free. A complete renovation of Plateau Lodge was completed in February 2024. Smoking is allowed in designated areas at this 3-star National Park Village motel.

  • 1 building
  • 1 floor
  • 22 guestrooms or units
  • Built in 1993
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Parking

Free self parking

Transport

  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

Plateau Lodge offers 22 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and in-room massages can be requested. Renovation of all guestrooms was completed in February 2024.

  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Housekeeping (on request)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Heating
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 9:00 AM.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open daily from 8:00 AM - 7:00 PM. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 7:00 PM.
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 35.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No lifts
  • Children stay free
  • Number of children who can stay for free – 2
  • Front desk opens daily at 8:00 AM
  • Front desk closes daily at 7:00 PM
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Smoke detector
  • Children stay free - maximum age 2
  • Guest will receive an email before arrival 72 hours
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guests must register online prior to arrival
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 24 for adults and NZD 19 for children
  • Late check-out fee: NZD 55.00 (subject to availability)
  • Rollaway bed fee: NZD 35.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Plateau Lodge
  • Plateau Lodge National Park Village
  • Plateau National Park Village
  • Plateau Lodge Motel
  • Plateau Lodge National Park Village
  • Plateau Lodge Motel National Park Village

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the motel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

  • Qualmark
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.