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4.1 out of 5

"The property was a convenient location to access the national park. It was quite noisy and we had an upstairs room so had to drag luggage up stairs as ... " More

By a verified traveller on Sun 24 Mar 2024

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Hotel Description

At The Park Hotel Ruapehu, you'll be 15.8 km (9.8 mi) from Taranaki Falls and 16 km (9.9 mi) from Mt Ngauruhoe. Highlights at this hotel include 2 spa tubs, a restaurant, and free self parking.

For a drink, you can stop by the hotel's own lounge bar. Additionally, you'll find free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 9:30 AM.

Sights within a 20-minute drive of this 3-star National Park Village hotel include Opotaka Historic Place and Waterfall Express Chair.

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
NZ$123* Per night/room 29 Apr. - 30 Apr.

King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Mezzanine

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Queen + Single Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Super Family Mezzanine

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Quad Mezzanine

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

The Park Hotel Ruapehu ratings based on 291 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Park Hotel Ruapehu

Everyone (138) Couples (66) Students (1) Family (70)
2 out of 5
Rooms very small, could not provide what was on drinks menu, staff rude on evening shift, food average was not fresh, was obviously busy so should have bought extra food n drink n staff in. They knew it would be busy. We were told no one knew how to make the cocktails in menu on table and big special cocktail board was not available either. Needs better management for sure.

Posted by on 1 Apr. 2024

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4 out of 5
The property was a convenient location to access the national park. It was quite noisy and we had an upstairs room so had to drag luggage up stairs as there was no lift. The rooms were clean and had everything that was required for an overnight stay.

Posted by on 24 Mar. 2024

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4 out of 5
Beautiful surroundings, neat & clean place. Close to a lot of nature walks. Parking onsite & super easy check-in.

Posted by on 25 Feb. 2024

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3 out of 5
It's very clean, the beds were reasonably comfortable. The room & the bathroom were very tiny. Serving breakfast finishes very early.

Posted by on 11 Feb. 2024

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4 out of 5
Footsteps of guests in the upper storey

Posted by on 14 Jan. 2024

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5 out of 5
Staff were lovely, hotel had a comfortable and relaxing ambience and the view from rhe outside dining area was spectacular!

Posted by on 11 Jan. 2024

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5 out of 5
Great base for the Tongariro Alpine Crossing. Good for Breakfast and dinner.

Posted by on 7 Jan. 2024

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4 out of 5
It was a great place to break our journey and the spa pool was lovely after a day of driving. The restaurant was convenient but staff need more training to make it a more refined experience. Given the prices were not cheap the presentation of meals was poor. A bit of effort would go a long way. Also the waitress got the drinks order wrong so I had to go to the bar to exchange for what I'd really ordered. An okay experience but could be so much better.

Posted by on 7 Jan. 2024

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4 out of 5

Posted by on 31 Dec. 2023

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4 out of 5

Posted by on 19 Oct. 2023

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Property Features

The Park Hotel Ruapehu offers its guests 2 spa tubs. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 11 square feet (1 square meters) and includes conference space. A terrace, tour/ticket assistance, and a garden are also featured at The Park Hotel Ruapehu. Free self parking is available. A complete renovation of The Park Hotel Ruapehu was completed in June 2016. This 3-star National Park Village hotel is smoke free.

  • 78 guestrooms or units
  • 2 levels
  • 11 sq ft of conference space
  • 1 sq m of conference space
  • Built in 2006
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Park Hotel Ruapehu offers 78 accommodations. Flat-screen televisions are featured in guestrooms. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • Flat-screen television
  • Refrigerator
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Hair dryer available
  • Iron and ironing board available
  • Heating

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.

The Park Hotel Ruapehu has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:30 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 8:30 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up.

The front desk at this property is open daily from 7:00 AM - 8:30 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up.

  • No rollaway/extra beds available
  • No lifts
  • Minimum guest age is 18
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 8:30 PM
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • Property does not offer on-site COVID-19 testing

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 24 for adults and NZD 12 for children
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Park Travellers
  • Park Travellers Lodge
  • Park Hotel Ruapehu National Park Village
  • Park Hotel Ruapehu
  • Park Ruapehu National Park Village
  • Park Ruapehu
  • The Park Travellers Hotel National Village
  • The Park Hotel Ruapehu Hostel/Backpacker accommodation
  • The Park Hotel Ruapehu Hostel
  • The Park Hotel Ruapehu Hotel
  • The Park Hotel Ruapehu National Park Village
  • The Park Hotel Ruapehu Hotel National Park Village

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.