Skip to main content
Beginning of main content
3.6 out of 5

"Handy location and economical " More

By a verified traveller on Thu 21 Mar 2024

Enter dates to see availability

Hotel Description

A family-friendly stay in the heart of Townsville awaits you at The Robert Towns. Within just a 15-minute stroll, you'll find Castle Hill and The Strand Beach. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi.

Enjoy the kids' swimming pool and pool loungers. Added amenities include free WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4-star Townsville hotel include Queens Gardens and Museum of Tropical Queensland.

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$125* Per night/room 31 Mar. - 1 Apr.

1 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Queen Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Pet Friendly Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

The Robert Towns ratings based on 346 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Robert Towns

Everyone (181) Couples (77) Business (2) Family (67)
3 out of 5

Posted by on 24 Mar. 2024

Was this review helpful to you?
4 out of 5
Handy location and economical

Posted by on 21 Mar. 2024

Was this review helpful to you?
3 out of 5
Room ok for quick overnight stay. Bathroom dated, worn and rusty. A lot of noise in the carpark and rooms through the night. No smoking in rooms but everyone stands at the front door of units and it comes into the rooms anyway. People sitting on other people’s cars and drinking. Did not feel safe leaving Liam vehicle unattended over night.

Posted by on 16 Mar. 2024

Was this review helpful to you?
2 out of 5
Needs some maintenance as handbasin tap come out in hand, Air conditioner needs fixing and not run subsidiary unit. Mattress needs updating as too hard to sleep on. Your high speed wifi was not that efficient. Cater to customer as steps and luggage is not a good mix for the elderly.

Posted by on 15 Mar. 2024

Was this review helpful to you?
3 out of 5
Good for a budget stay en route to Cairns

Posted by on 8 Mar. 2024

Was this review helpful to you?
4 out of 5
.

Posted by on 26 Feb. 2024

Was this review helpful to you?
3 out of 5
It is super close to the city. Has outdated bathroom and a shower from 1960. The bed was comfy. The staff were nice. It’s not worth $400 a night

Posted by on 18 Feb. 2024

Was this review helpful to you?
5 out of 5
As a repeat customer, I was pleasantly surprised by the large upstairs room which was clean and quiet. The staff were responsive and had convenient options for my late check in/early check out needs.

Posted by on 14 Jan. 2024

Was this review helpful to you?
1 out of 5

Posted by on 9 Dec. 2023

Was this review helpful to you?
4 out of 5

Posted by on 27 Nov. 2023

Was this review helpful to you?

Property Features

The Robert Towns offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. A business center and a meeting room are available. Tour/ticket assistance, barbecue grills, and a picnic area are also featured at the family-friendly The Robert Towns. Free self parking is available. Smoking is allowed in designated areas at this 4-star Townsville hotel.

  • 47 guestrooms or units
  • 2 levels
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Townsville Station (1.8 km / 1.1 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

The Robert Towns offers 47 air-conditioned accommodations with safes and hair dryers. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

  • LCD television
  • Refrigerator
  • Electric kettle
  • Bathtub or shower
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Toothbrush and toothpaste

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

The listed credit card fee applies to American Express transactions. The transaction fee is 1.9% for other credit cards and international debit cards.

The front desk at this property is open daily from 9:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: AUD 1 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 88 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, and debit cards.

Contactless check-in and contactless check-out are available.

  • No lifts
  • Children stay free
  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 9:00 AM
  • Front desk closes daily at 8:00 PM
  • Debit cards
  • Staffed front desk
  • Children stay free - maximum age 18
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: AUD 1 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: AUD 30 (subject to availability)
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Robert Towns
  • Comfort Inn Robert Towns Hotel
  • Comfort Inn Robert Towns Hotel Townsville
  • Comfort Inn Robert Towns Townsville
  • Robert Towns Comfort Inn
  • Comfort Inn Townsville
  • Townsville Comfort Inn
  • The Robert Towns Hotel
  • Comfort Inn Robert Towns
  • The Robert Towns Townsville
  • The Robert Towns Hotel Townsville

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
url importing http://www.wotif.co.nz/Townsville-Hotels-The-Robert-Towns.h184775-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Townsville-Hotels-The-Robert-Towns.h184775-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.co.nz/Townsville-Hotels-The-Robert-Towns.h184775-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.