"The check in was cumbersome. Sent message stating 3pm was outside of check in hours and I had to do an online check in which had me uploading licence ... " More
This smoke-free hotel offers a rooftop terrace, a garden, and barbecue grills. Additionally, you'll find express check-out, tour/ticket assistance, and luggage storage. There's also the convenience of free self parking.
Within a 30-minute walk of this 4-star Townsville hotel, attractions include Magnetic Island Ferry Terminal and Queensland Country Bank Stadium.
13 Nov. 2023 by Clint Raymond
Dear Cathy, Thank you for sharing your feedback on your recent stay. We appreciate your insights, and we apologies for any inconvenience you experienced.We're sorry to hear about the issue with the car park lift, and we understand how this could have made it challenging to access the apartment, especially over the weekend when reception was closed. We have taken note of this and will work on providing more comprehensive after-hours instructions that cover situations like a broken lift.We value your feedback, as it helps us identify areas for improvement. If there's anything else you'd like to share or if you have further suggestions, please feel free to reach out. We hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Thank you for choosing to stay with us.
10 Oct. 2023 by Clint Raymond
Dear Valuable Guest,Thank you for sharing your feedback on your recent stay. We're pleased to hear that you found the accommodation quiet and convenient, as these are important factors for a comfortable stay. However, it's disappointing to learn that you felt the cleanliness was lacking.A thorough cleaning is crucial to ensure a pleasant experience for guests, and we apologize for any inconvenience this may have caused. Your feedback will be shared with the property management to address this issue and make the necessary improvements.We appreciate your input, as it helps us and the property owners maintain and enhance the quality of the accommodation. We hope that you would consider staying with us again in the future, and we'll strive to provide an even better experience next time. Thank you for your valuable feedback.Kind regards,Property Vine Townsville- Dalgety.
10 Oct. 2023 by Clint Raymond
Dear Valuable Guest,Thank you for taking the time to provide feedback on your recent stay. We appreciate your positive comments about the apartment's layout and location.However, we are truly sorry to hear about the issues you experienced during your stay. Dirty floors, cockroaches, and mould are certainly not acceptable, and we sincerely apologize for this inconvenience. This is not up to the standards we aim to provide our guests.Your feedback will be shared with the property management to address these cleanliness and pest issues promptly. They will work to ensure that the apartment receives the necessary attention and maintenance to meet the expectations of future guests.We appreciate your patience and hope you would consider staying with us again in the future to experience an improved and more enjoyable stay. Thank you for your valuable feedback, which will help us make the necessary improvements.Kind regards,Property Vine Townsville- Dalgety.
As a guest of Property Vine - Dalgety Apartments, you'll find an outdoor pool, a rooftop terrace, and tour/ticket assistance. Property Vine - Dalgety Apartments also features barbecue grills, a garden, and express check-out. The front desk is open around the clock. Free self parking is available. This 4-star Townsville hotel is smoke free.
Free self parking
Property Vine - Dalgety Apartments offers 7 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas and include desks. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided weekly.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open during the following times:
Guests should contact the property 24 hours in advance if check-in is on Saturday or Sunday.
This property is not suitable for guests who are required to quarantine, due to the property's communal areas.
This property's front desk is open during the following times:
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.