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4.5 out of 5

"ROOM BETWEEN BUNGALOWS WE ASKED FOR ONE CLOSER TO THE REEF HOTEL NO 17 WAS QUITE NOISY IN EVENINGS WITH PEOPLE RETURNING HOME " More

By a verified traveller on Wed 20 Sep 2023

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Hotel Description

A family-friendly stay in the heart of Whitsundays awaits you at Palm Bungalows. You'll be within steps of WILD LIFE Hamilton Island and within a short 5-minute stroll of Catseye Beach. Highlights at this hotel include 4 outdoor swimming pools, and in-room kitchenettes and free WiFi.

The family restaurant, Pool Terrace Restaurant, is open for breakfast, lunch, and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 4 outdoor tennis courts, sauna and pool loungers plus access to yoga classes. Additionally, you'll find free WiFi in public areas, a business center, and concierge services. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of a free airport shuttle.

With a stay at this 3-star Whitsundays hotel, you'll be 0.7 km (0.4 mi) from Hamilton Island Marina and 2.8 km (1.7 mi) from Hamilton Island Golf Club.

Bungalow

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$381* Per night/room 23 Apr. - 24 Apr.

Palm Bungalows ratings based on 105 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Palm Bungalows

Everyone (44) Couples (43) Family (14)
3 out of 5
ROOM BETWEEN BUNGALOWS WE ASKED FOR ONE CLOSER TO THE REEF HOTEL NO 17 WAS QUITE NOISY IN EVENINGS WITH PEOPLE RETURNING HOME

Posted by on 20 Sep. 2023

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Comment from Hotel Management

27 Sep. 2023 by Hotel Management

Hi Michael, we apologize for the noise and that we were not able to allocate your bungalow closer to the hotel this time.

5 out of 5

Posted by on 18 Sep. 2023

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Comment from Hotel Management

19 Sep. 2023 by Hotel Management

Thank you for your review.

5 out of 5
Loved the bungalow we were in with the birds in trees and the wallabies feeding on the lawn. The pool, beach, restaurants etc were a 2 minute walk. The Wild life cafe was just up from the end of the street.

Posted by on 17 Sep. 2023

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Comment from Hotel Management

17 Sep. 2023 by Hotel Management

Thank you for your review Rowan.

5 out of 5
I love the separate bungalows cf being in an apartment or hotel room. Tucked into the side of the mountain so you get lovely sea breezes while sleeping in the hammock. Loved it

Posted by on 29 Aug. 2023

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Comment from Hotel Management

17 Sep. 2023 by Hotel Management

Thank you for your review.

5 out of 5
Very tropical and relaxing

Posted by on 24 Jul. 2023

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Comment from Hotel Management

17 Aug. 2023 by Hotel Management

Thank you for your review!

5 out of 5
Great property very spacious and good privacy

Posted by on 28 May 2023

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Comment from Hotel Management

17 Jul. 2023 by Hotel Management

Thank you for your review.

5 out of 5
It is a beautiful place and the resort fits in well without adverse impact on the environment.

Posted by on 18 May 2023

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Comment from Hotel Management

17 Jul. 2023 by Hotel Management

Thank you for your review.

2 out of 5
We arrived at check in to be told “we have upgraded you” to be then put in “reef view resort” which we arrived to our room that stunk like it hadn’t been used in a very long time. Also one of our guest were expected to sleep on the couch (not a pull out bed from the couch - literally a couch). Also not very happy with the cleanliness of the bathroom as all the grout was mouldy and still had hair stuck to the wall in the shower from previous guests. Staff were nice though.

Posted by on 21 Nov. 2022

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1 out of 5

Posted by on 15 Nov. 2022

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5 out of 5

Posted by on 20 Sep. 2022

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All-inclusive Details

  • Gratuities not included
  • All non-motorised water sports included
  • Access to off-site clubs included

Property Features

As a guest of Palm Bungalows, you'll find 4 outdoor swimming pools, outdoor tennis courts, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Tour/ticket assistance, gift shops/newsstands, and a garden are also featured at the family-friendly Palm Bungalows. You'll have access to the outdoor pool at a partner property. An area shuttle within 2 kilometers and a roundtrip airport shuttle at scheduled times are free. Self parking is free. Smoking is allowed in designated areas at this 3-star Whitsundays hotel.

  • 1 floor
  • 50 guestrooms or units
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Gift shop
  • Beauty salon
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 4
  • Kitchenette
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle and area shuttle within 2 kilometers
  • Parking: Free self parking

Room Amenities

Palm Bungalows offers 50 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. Accommodations at this 3-star hotel have kitchenettes with refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. This Whitsundays hotel provides complimentary wireless Internet access. Flat-screen televisions come with pay movies. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • In-room kitchenette
  • Private balcony (furnished)
  • Minibar
  • Flat-screen television
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Pool Terrace Restaurant - This poolside family restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7 PM

Special check-in instructions:

This property offers transfers from the airport. To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Palm Bungalows offers transfers from the airport. Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, and debit cards. Cash is not accepted.

  • No rollaway/extra beds available
  • No lifts
  • Children stay free
  • Minimum guest age is 18
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Car not required
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 48.00 per person
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palm Bungalows
  • Palm Bungalows Hamilton Island
  • Palm Bungalows Hotel
  • Palm Bungalows Hotel Hamilton Island
  • Palm Bungalows Resort Hamilton Island
  • Palm Bungalows Resort

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.