"The service from staff was the best I have experienced in the hotel industry, they were most helpful and went the extra mile to address our needs, wil ... " More
Enjoy the gym, outdoor tennis court, spa tub, and sauna. Other amenities include free WiFi in public areas and laundry facilities. There's also the convenience of valet parking.
Sights within a 20-minute walk of this 4.5-star Auckland Central Business District hotel include Auckland Ferry Terminal and Auckland Domain.
3 Jan. 2024 by AK
Dear Marlize,Thank you for taking the time to provide feedback on your recent stay at The Heritage Hotel Auckland. We are sorry to hear that aspects of your accommodation did not meet your expectations, particularly concerning the bathroom conditions.Please be assured that we take all guest feedback seriously. We are continuously working on updating and refurbishing our facilities to ensure a comfortable and enjoyable experience for all our guests. Your comments have been shared with our maintenance team for immediate attention and action.We hope to have the opportunity to welcome you back in the future and provide an experience that reflects the high standards we are known for.Warm regards,Adrian KhooRooms Division Manager
3 Jan. 2024 by AK
Dear Lusi,Thank you for your excellent rating of The Heritage Hotel Auckland. It's wonderful to see that you had a pleasing experience with us.We would love to hear more about what made your stay special. If you have any further feedback or specific highlights, please do feel free to share. Your insights help us to continue providing exceptional experiences for all our guests.We look forward to the opportunity of hosting you again soon for another enjoyable stay.Warm regards,Adrian KhooRooms Division Manager
Heritage Auckland offers its guests an indoor pool, an outdoor pool, an outdoor tennis court, and a health club. WiFi is free in public spaces. A spa tub, a sauna, and a rooftop terrace are also featured at the luxury Heritage Auckland. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Art Deco Auckland hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Valet parking (surcharge) , Parking (limited spaces)
Heritage Auckland offers 109 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Auckland hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
WiFi is limited to 2 GB per guestroom, per day. A surcharge applies for additional usage.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.