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A luxury stay in the heart of Auckland awaits you at The Grand by SkyCity. Within steps you'll find SkyCity Casino and Sky Tower. Highlights at this eco-certified hotel include 11 restaurants, 4 bars/lounges, and a full-service spa.
A relaxing visit to East Day Spa can include deep-tissue massages, hot stone massages, and aromatherapy along with access to the spa tub and steam room. Enjoy the indoor swimming pool, gym, and sauna. A meeting room, a 24-hour business center, and limo/town car service are among the business amenities offered. Other amenities include a casino, free WiFi in public areas, and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of valet parking.
Places within a 15-minute walk of this 5-star Auckland Central Business District hotel include University of Auckland and Princes Wharf.
The Grand by SkyCity ratings based on 69 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for The Grand by SkyCity
Everyone (29)Couples (18)Family (11)
5 out of 5
Free use of the Pool, sauna, jacuzzi and gym
Posted by Miria on 8 Apr. 2024
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Comment from Hotel Management
9 Apr. 2024
by Guest Relations Executive- The Grand Hotel
Dear Miria,Thank you for your positive feedback, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela
5 out of 5
.
Posted by Chris on 3 Apr. 2024
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Comment from Hotel Management
4 Apr. 2024
by Guest Relations Executive- The Grand Hotel
Dear Chris, Thank you for your amazing review and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you again to our hotel in the near future. Kind regards, Angela
5 out of 5
There was a long queue for check in and only 2 hotel staff so we waited quite a while. Otherwise the room and facilities were great.
Posted by Amy on 27 Mar. 2024
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Comment from Hotel Management
4 Apr. 2024
by Guest Relations Executive- The Grand Hotel
Dear Amy,Thank you for your positive review, and we are pleased to hear that you enjoyed our hotel facilities. We apologise for any inconvenience caused by the delay during check in hours, and we are continuously striving to accommodate all guests in a timely manner.This feedback will be shared with its respective department to ensure that we learn and create strategies to improve for our future guests.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards, Angela
3 out of 5
Posted by Darin on 15 Mar. 2024
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Comment from Hotel Management
4 Apr. 2024
by Guest Relations Executive- The Grand Hotel
Dear Darin,Thank you for your feedback. We appreciate your time and effort in leaving a review that enables our team to learn and improve towards achieving that 5-star rating.We are grateful for your choice to stay with us and hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela
5 out of 5
Wonderful weekend added to by warm, friendly and helpful staff.
Posted by Glennis on 1 Feb. 2024
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Comment from Hotel Management
3 Feb. 2024
by Guest Relations Executive- The Grand Hotel
Dear Glennis,Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us. Your kind words towards our staff mean a lot to us, and we will be sure to share your lovely feedback with the team. It has certainly brightened our day! We hope to have the pleasure of welcoming you back to our hotel in the near future, and we wish you a wonderful 2024 filled with blessings.Kind regards,Angela
3 out of 5
Disappointed. The room was clean and tidy as you would expect, but it was underwhelming for the price of it. It was a pretty ordinary room with only a bottle of water complimentary, not even a biscuit. We had people knocking on the room at 11pm and the work on the Lifts began at 7.30am.
Posted by Karen on 15 Dec. 2023
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Comment from Hotel Management
20 Dec. 2023
by Guest Relations Executive- The Grand Hotel
Dear Karen, Thank you for your comment and we apologise for any inconvenience that we may have caused throughout your stay. We will take your feedback seriously and will ensure to learn and constantly improve our service for our future guests. We are currently undergoing maintenance with the lifts, and we truly apologise for the lifts works early in the morning. We will ensure to create interventions that can reduce the impact towards our future guests. Thank you for staying with us, and we apologise once more regarding your recent stay. We hope to welcome you back in the near future and for you to experience our improved services. Kind regards, Angela
3 out of 5
I have stayed here many many times. Unfortunately this stay was not good - hotel very full of 20-30 noisy late night partying musicians. Why they put other guests on the same floor is beyond me. This on top of one of three lifts being out meaning lift waiting times could be 10 minutes.
Posted by Rod on 15 Nov. 2023
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Comment from Hotel Management
16 Nov. 2023
by Guest Relations Executive- The Grand Hotel
Dear Rod, Thank you for your feedback and we apologise for any inconvenience caused to you during your stay. It is upsetting to hear that you were impacted by the noise until late night and is an area we will constantly monitor. We thank you for your feedback for us to learn and constantly grow. We hope to see you again in the future. Kind regards, Angela
4 out of 5
Posted by Wijnand on 2 Oct. 2023
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Comment from Hotel Management
3 Oct. 2023
by JP
Dear Wijnand,Thank you for your feedback.Looking forward to welcoming you back to The Grand by SkyCity soon.Kind regards, Jack
5 out of 5
EVERYTHING WAS PERFECT.
Posted by Janette on 2 Oct. 2023
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Comment from Hotel Management
3 Oct. 2023
by JP
Hi Janette,Thank you for your 5 stars review.We hope to welcome you back to The Grand by SkyCity soon.Kind regards, Jack
5 out of 5
Magnificent place. Amazing staff, very quiet and comfortable.
Posted by Bob on 26 Sep. 2023
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Comment from Hotel Management
28 Sep. 2023
by JP
Dear Bob,Thank you so much for your feedback regarding our hotel services and team members.Will be sure to share this with the wider team.We look forward to welcoming you back to The Grand by SkyCity soon.Kind regards, Jack
The Grand by SkyCity offers its guests a full-service spa, an indoor pool, and a sauna. There are 11 restaurants on site. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi. A 24-hour business center, a meeting room, and limo/town car service are available. A casino, a fitness center, and spa services are also featured at the luxury The Grand by SkyCity. Parking is available for a fee. This 5-star Auckland hotel is smoke free.
312 guestrooms or units
17 levels
11 dining venues
4 bars or lounges
Built in 2004
Casino
Childcare (surcharge)
Business center (24 hours)
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Concierge
Newspapers in lobby (free)
Bellhop
Elevator
No smoking on site
1 conference room
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Train station: Auckland Britomart Station (1 km / 0.6 mi)
Metro station: Gaunt Street Tram Stop (1 km / 0.6 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
The Grand by SkyCity offers 312 accommodations with minibars and laptop-compatible safes. A pillow menu is available. Plasma televisions come with premium satellite channels and pay movies. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested.
Minibar
In-room dining (24 hours)
Plasma television
Satellite channels
Premium channels
Movies for purchase
Coffee maker
Hypo-allergenic bedding
Pillow options
Shower
Newspapers (free)
Childcare in room (surcharge)
Massage in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Food & Drink
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Cassia - Onsite restaurant.
MASU - Onsite restaurant. Open select days.
Depot - Onsite restaurant. Open select days.
The Sugar Club - Onsite fine-dining restaurant. Open select days.
Huami - Onsite restaurant. Open select days.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 12
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Spa tub in spa
Massages
Hot stone massage
Deep tissue massage
Prenatal massage
Steam room in spa
Thai massage
Reflexology
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for NZD 60 per night.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-out is available.
Parking height restrictions apply
Cash Deposit Required
Debit cards
UnionPay
Staffed front desk
Smoke detector
Property is cleaned with disinfectant
Guests are provided with free hand sanitiser
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not require health documentation at check-in
Fees
Guests will be asked to pay the following charges at the property:
Cash deposit: NZD 200.00 per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately NZD 45 per person
Self parking fee: NZD 35 per night
Valet parking fee: NZD 60 per night
Rollaway bed fee: NZD 60 per night
Credit card charges are subject to a surcharge of 1.8 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Grand Hotel Skycity
Grand Skycity
Grand Skycity Hotel
Hotel Skycity
Skycity Grand
Skycity Grand Auckland
Skycity Grand Hotel
Skycity Grand Hotel Auckland
Skycity Hotel
Skycity Hotel Grand
Skycity Grand Auckland
SKYCITY Grand Hotel Auckland, New Zealand
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland
SkyCity Grand Hotel
The Grand by SkyCity Hotel
The Grand by SkyCity Auckland
The Grand by SkyCity Hotel Auckland
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
Qualmark
National Rating
Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 5 stars.
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Frequently Asked Questions
The Grand by SkyCity offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, The Grand by SkyCity has a self car park for NZD 35 per night.
The closest beach to The Grand by SkyCity is Takapuna Beach (6.8 km).
Yep, East Day Spa is available for guests. It has a hot tub and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.
Yep, and guests love it! The Grand by SkyCity has an indoor pool.
The Grand by SkyCity features a full-service spa, an indoor pool and 11 restaurants.
A hot tub and 24-hour room service, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at The Grand by SkyCity.
You bet! With amenities like babysitting services and laundry facilities, as well as childcare services in the guestrooms, it's no surprise The Grand by SkyCity is a hit with families.
Yeah, our guests quite like the buffet breakfast here! Served on weekdays from 6:30 AM to 10:30 AM and weekends between 7:00 AM and 11:00 AM, this is the perfect place to fuel up for a big day full of adventure.
No, The Grand by SkyCity does not offer an airport shuttle service.
Yep, The Grand by SkyCity has 11 restaurants.
Check-in begins at 3:00 PM. Check-out time is 11 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
