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InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel

5.0 star property
Hotel with private beach and full-service spa

Choose dates to view prices

Photo gallery for InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds
1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds
Villa, 2 Bedrooms (Teremoana Pool)
3 restaurants, breakfast, lunch, dinner served; French cuisine
Villa, 1 King Bed, Lagoon View, Overwater | View from room
Reviews
9.4

Exceptional

Popular amenities

  • Spa
  • Pool
  • On private beach
  • Breakfast availableBreakfast availableBreakfast available
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

Map
Motu Piti Aau, Bora Bora, Bora Bora, 98730
  • Popular LocationSpa Deep Ocean Bora Bora1 min walk
  • Popular LocationLe Meridien Beach14 min walk
  • Popular LocationMatira Beach6 min drive

Room options

View all photos for Villa, 1 King Bed, Overwater (Bora Bora Island)

View from room

Villa, 1 King Bed, Overwater (Bora Bora Island)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Egyptian cotton bed sheets
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 King Bed, Lagoon View, Overwater (Pool)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Villa, 1 King Bed, Lagoon View, Overwater (Pool)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Egyptian cotton bed sheets
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 King Bed, Beach View, Overwater (Pool)

Villa, 1 King Bed, Beach View, Overwater (Pool) | Terrace/patio

Villa, 1 King Bed, Beach View, Overwater (Pool)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Egyptian cotton bed sheets
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 Bedroom (Teremoana Pool)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Villa, 1 Bedroom (Teremoana Pool)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
  • Mountain view
  • Sleeps 4
  • 1 Single Bed and 1 King Bed

View all photos for Villa, 1 King Bed, Beach View, Overwater

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Villa, 1 King Bed, Beach View, Overwater

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Egyptian cotton bed sheets
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Bungalow

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Bungalow

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Egyptian cotton bed sheets
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 2 Bedrooms (Teremoana Pool)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Villa, 2 Bedrooms (Teremoana Pool)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
  • Mountain view
  • Sleeps 8
  • 1 Single Bed and 1 King Bed

View all photos for Villa, 1 King Bed, Overwater (Otemanu View)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Villa, 1 King Bed, Overwater (Otemanu View)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Egyptian cotton bed sheets
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 King Bed, Lagoon View, Overwater

Villa, 1 King Bed, Lagoon View, Overwater

Villa, 1 King Bed, Lagoon View, Overwater

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Egyptian cotton bed sheets
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
Conrad Bora Bora Nui
On private beach
Pool
Spa
Free WiFi
4.7 out of 5, Exceptional, (296)
The price is NZ$3,382
for 1 night
includes taxes & fees
27 May - 28 May
Conrad Bora Bora Nui

About the area

Bora Bora

A luxury stay in Bora Bora awaits you at InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel. You'll be 0.1 km (0.1 mi) from Spa Deep Ocean Bora Bora and 4.1 km (2.6 mi) from Motu Piti. Highlights at this beachfront hotel include 3 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include hot stone massages, body wraps and body scrubs along with access to the hot springs/mineral springs and hot tub. The restaurant, The Reef, serves French cuisine and is open for breakfast and dinner. Bubbles Bar is the hotel's own bar. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and 24-hour gym. Other amenities include free WiFi in public areas and a Turkish bath/hammam. Each morning buffet breakfast is available. There's also the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Bora Bora hotel include Matira Beach and Matira Point.

What's nearby

  • Spa Deep Ocean Bora Bora - 1 min walk
  • Le Meridien Beach - 14 min walk
  • Motu Piti - 4 min drive
  • Matira Beach - 6 min drive
  • Mt. Otemanu - 13 min drive

Getting around

  • Raiatea (RFP-Uturoa) - 4 min drive

Restaurants

  • Pora-Pora Coffee Shop
  • Tere Nui - 3 min drive
  • Te Pahu - 6 min drive
  • Aparima Bar - 6 min drive
  • Bloody Mary's - 7 min drive

About this property

InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel

Hotel with private beach and full-service spa
Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as snorkelling and scuba diving.

There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This luxury hotel also offers an outdoor pool, a 24-hour fitness centre and a garden.

Smoking is allowed in designated areas at this 5-star Bora Bora hotel.

  • 1 floor
  • 80 guestrooms or units
  • 3 dining venues
  • 3 bars or lounges
  • Built in 2006
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel offers 80 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a hot tub and Turkish bath/hammam. The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7 AM to 5:30 PM at scheduled times and on request
  • Area shuttle (surcharge) up to 4 km

Food and drink

  • Daily buffet breakfast available for a fee: XPF 5,500 per person
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Bubbles Bar
  • South Beach Bar
  • The Corail
  • The Reef
  • The Sands

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Billiards/pool table
  • Concerts/live shows
  • Fitness classes
  • Full-service spa
  • Helicopter/aeroplane tours
  • Kayaking
  • Library
  • Outdoor pool
  • Personal motorised watercraft
  • Rowing/canoeing
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Yoga classes

Family friendly

  • Free cot
  • In-room babysitting
  • Living room
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Spa tub
  • Sports massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Built in 2006
  • Designated smoking areas (fines apply)
  • Floor

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian-cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • LCD TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony/patio

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
This property is only accessible from the airport by boat. After booking, guests must contact the property to arrange a roundtrip boat transfer (surcharge).
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: XPF 200.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately XPF 5500 per person
  • Airport shuttle fee: XPF 7334 per person (one-way)
  • Airport shuttle fee per child: XPF 3667 (one-way), (from 3 to 11 years old)
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Bora Bora Thalasso Spa
InterContinental Bora Bora Resort & Thalasso Spa
InterContinental Bora Bora Thalasso Spa
InterContinental Resort & Thalasso Spa
InterContinental Resort Thalasso Bora Bora
InterContinental Thalasso Spa
Thalasso Bora Bora
Thalasso InterContinental Bora Bora
Thalasso Resort
Thalasso Spa Resort
InterContinental Bora Bora Resort Thalasso Spa
InterContinental Resort Thalasso Spa

Frequently asked questions

What is the cancellation policy at InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel?

InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel?

As of 13 May 2024, prices found for a 1-night stay for 2 adults at InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel on 4 Jun 2024 start from NZ$2,678.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel?

Yep, InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel is a short 14-minute walk from Le Meridien Beach. Fun beach activities include snorkelling, scuba diving and parasailing. You can also find boat tours.

Is there a spa on site at InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel?

Yep, there is an onsite spa at InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel. It has a hot tub and hot springs. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel have a pool?

InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel?

InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel features a private beach, a full-service spa and an outdoor pool. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel.

Is InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel family-friendly?

You bet! With amenities like babysitting services and a private beach, as well as childcare services and free infant beds in the guestrooms, it's no surprise InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel is a hit with families.

Are there hot tubs in the rooms at InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel serve breakfast?

Sure does, buffet breakfast is served daily.

Is there a free airport shuttle available at InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel?

No, but there's an airport shuttle that runs from 7 AM - 5:30 PM on request for a fee.

Is there a bar or restaurant at InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel?

No, only service animals are allowed.

InterContinental Bora Bora Resort and Thalasso Spa, an IHG Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 204 out of 253 reviews" "
Rating 8 - Good. 28 out of 253 reviews" "
Rating 6 - Okay. 7 out of 253 reviews" "
Rating 4 - Poor. 8 out of 253 reviews" "
Rating 2 - Terrible. 6 out of 253 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is like paradise on Earth. We had an overwater villa with the Otemanu View and it was absolutely incredible. We had the option to either stay on our terrace or enjoy their beach. Everything was spotless, the food was delicious, the staff absolutely friendly. This was the best decision we ever made for our honeymoon.
Stayed 5 nights in Nov 2023

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with the best customer service. They care about safety of all there customers.
Stayed 3 nights in Dec 2023

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing people here! Always greeting you with a smile! Service is top notch and room service has been stunning! Would recommend this resort to any and all!
Stayed 4 nights in Nov 2023

10/10 Excellent

Komal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome peppery and kept very clean! Service and staff were really great!
Stayed 3 nights in Nov 2023

10/10 Excellent

Brian

Stayed 3 nights in Nov 2023

10/10 Excellent

Jeysi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this resort and the staff. This place is a paradise.
Stayed 3 nights in Oct 2023

10/10 Excellent

heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful and the staff are hardworking and kind. The overwater bungalows are luxurious and everything you are hoping for. I felt like the dining options left something to be desired. For the price I expected much more. The food was less inventive than I could get at home but 3x the cost. My recommendation would be to order most of your meals as room service and enjoy your room. One breakfast is more than enough for two, for example, and nothing beats the view from your room. One word of warning just generally for those coming to bora bora and staying at the large resorts—the experience feels very « canned ». I think a lot of ppl coming here like that—they don’t want to experience another culture or learn new things about the area etc, they want to stay in their insulated bubble and that’s fine, but just know that that’s what this is. It’s beautiful, luxurious, and made specifically for outsiders to relax and not see any of the « real » bora bora, kinda like White Lotus lol. If you’re not that kind of traveler, I would suggest splitting your time here and at another island like taha’a, which is what we did. We stayed on a motu there for a few days and on bora bora for a few days and did both, and met some great friends and had some unique experiences. Overall, would recommend this resort!
Stayed 3 nights in Sep 2023

10/10 Excellent

Charlie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amaxmzing location and staff
Stayed 2 nights in Sep 2023

4/10 Poor

Harish

Disliked: Staff & service
Stayed 2 nights in Sep 2023

6/10 Okay

liz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
we had mixed service at this hotel. some of staff very helpful and provided excellent service ( Ralph at pool and beach) but very often when we asked for something the answer was a quick “no”. for example on return to boat dock we asked for ride to our bungalow and we’re told no because they were waiting for boat from airport. instead they should have said we have to stay but will call you another cart. another example was when all the beach lounge chairs were full, my daughter was told sorry we can’t get you a chair. when she complained someone did get the chairs. one day told she could get not food served at beach but again with complaining after seeing other guests being served they did serve us and all of the other guests. the property is so beautiful but staff need some training on providing exceptional service. be aware when you arrive you are told not to walk outside the grounds as the local dogs roam free and have bitten guests. our wait to check in was extremely long as there was only one person checking in
Stayed 2 nights in Aug 2023