2/10 Terrible
Barbara
Travelled with family and small children
10 Mar 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival we had to wait 30 minutes to be checked in while the staff was just talking to each other. While checking in we were not explained anything we were just told we would receive an email about the property, we were not shown where the room was. Once we found out room, there were urine stains on the toilet and floor and there was hair all over the floor. Since we were exhausted and u destined mistake happen, we let it go and made our way back to the lobby to order drinks. Once at the bar, we were totally ignore as again the bartenders were speaking to each others and told us to wait. Finally we order two margaritas which were absolutely disgusting. We proceeded to go to dinner at the buffet and asked for a night chair for our baby. We were seated and the night chair never came, even after asking over 5 times everyone kept saying yes but we never revived the chair. The food at the buffet has to be the most disgusting food I have ever had. The buffet restaurant was dirty, you could see oil dripping from the hood vets. First night we got absolutely no sleep as they were playing loud mystic outside till 1am.
The following day, again we went to the buffet for lunch which was very limited and the pastries were staid. The staff cooking is severely violating DOH mandates, touching raw eggs and now washing their eggs by contaminating spoons and other foods.
We tried making reservations but every restaurants was completely booked but when we walked by they were empty.