Staff were excellent but very over stretched out of hour's, a big hotel for 1,2 people to run , not fussed on the shower and loo being so close together as floor is wet when the shower has been used and then you need the loo, hotel lovely and warm and overall enjjoyed our stay, beds very comfortable, very nice breakfast buffet restaurant, rooms small but very well planned, bit like staying at Ikea but that is the concept,, Copenhagen a great place would definitely go back