6/10 Okay
Cathy
Travelled with partner
2 Feb 2024
Hotel is very accessible to everything as it is right on eyre square. We had a nice room but on the front street which is extremely loud especially on a weekend. We did not sleep much because of this, windows aren’t sound proof at all. The hotel is clean but there are some obvious things being missed. Top of the bed was covered in dust, the lights were dusty and the shower tray was also dirty. our friend stayed down the hall from us in a much more dated room with stain coloured wallpaper and the floor hadn’t been hoovered from the previous guest with adult themed wrappers left on the floor. If I had of been staying with my young family in that room I’d have been appalled. The staff at reception were very friendly upon check in/out. The bar staff were less than welcoming. Upon entering the bar we could see staff were cleaning, meaning the bar was closed, it was our first time in the hotel bar. As we approached the bar to ask for water the waitress looked very annoyed and asked quite abruptly ‘what do you want’ my husband asvised her ‘only water to take to the room’. The staff member looked at us as if we’d asked her to donate blood. Very rude and uncalled for towards anyone, never mind paying guests. I addressed it with her then but I feel a manager needs to address this also. Overall the hotel is fine and well located but I doubt we’ll stay here again with other options available and potentially more clean and welcoming.
Cathy
Stayed 2 nights in Jan 2024
