I recently stayed at the Clayton Hotel for two nights, where the service significantly lacked, especially at the front desk, despite the promising decor. Upon arrival, I was directed to a self-check-in kiosk due to an email code I never received. The receptionist blamed me for not checking my emails instead of assisting, marking a poor start. Isn’t it the job of the front desk to check in guests? Why direct them to machines?
Finding my way to the room was another challenge, as directions to the lift were not provided, requiring me to return to reception for guidance with suitcases. The room, while clean, had a non-functional heating system, leaving it uncomfortably cold.
Upon departure, the receptionist refused to print a pre-paid invoice, insisting it was only available upon physical check-out, further demonstrating the inflexible and customer-unfriendly policies.
Overall, the lack of basic hospitality and assistance at the Clayton Hotel's front desk significantly overshadowed the decent accommodations. The hotel must improve its service training to match the standards it aspires after.