8/10 Good
Ashley
Travelled with partner
24 Apr 2024
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in an excellent location. 1 min from Main St, 2 mins from Beale St and 1 min to the river front. The rooms was a good size and modern, clean with most amenities we needed. They hadn’t refilled the shampoo however and there was no body wash either (instead 2 bottles of empty shampoo). Lucky we always pack some just in case. We also had 2 separate reservations due to changes in travel plans and asked on check in if we could have the same room allocated so we didn’t have to check out and back in. We were told that was fine but when we returned ours keys didn’t work and the lady at reception was rude blaming us for not checking out when we had already asked the boy the day before. Because of this they didn’t make up our room so another day of using our own supplies. Not what you expect from a Hyatt chain property.
We did use the fitness centre which was great - nice and big with plenty of equipment.
Ashley
Stayed 1 night in Apr 2024