6/10 Okay
Loretta
Travelled with family, Travelled with family and small children
2 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful. Staff kept the grounds clean. We liked our bungalow w a private pool. We had a garden bungalow very close to everything. The following were our dislikes :
Dining options - only one restaurant on the property. We did not eat here. Had a bad breakfast experience. We paid $80 for 2 adults ( my son ate free) for breakfast buffet. We arrived ready to eat at 9:30am. ( We came straight from the ferry @8:30a, checked in). Needless to say we were very hungry from our overnight in the airport. How disappointing to see no omelette station; only sausage, bacon & fried fish for proteih choices. I was very dissatsfied with the Hiltons buffet, it looked more like a continental breakfast. There was a bar & grill, that offered overpriced burgers & pizza, Rotui Grille. Food was okay at best, but the cocktail drinks were not. Either too sweet or too sour. I suggest they improve the drinks w a mixologist and retraining. I really did not taste any booze at all. My husbands a bartender & he makes a great Mai tai. This has been my only vacation this year and I was looking forward to enjoying a good cocktail on the beach. Instead we went to the market to purchase a bottle of rum.
Power outages - for a 5 star resort I would not expect the Hilton to have planned power outages. They had several during our short 5 day stay. The second lasted over 6 hours during the night. I woke up hot and sweaty, due to no ac; I slept very bad. I was given $200 refund, so that helped.
Loretta
Stayed 5 nights in Jul 2024