4/10 Poor
Verified traveller
25 Dec 2023
Disliked: Staff & service, property conditions & facilities
Not as write up
The room was clean and the arrival reception from Lily was great. There was a room ready, which is what we were given, so we were able to go in a bit early. However we paid for a superior AC room but from the looks of the photo we were given a basic double. We were early and told them we were okay to wait until check in time and would eat at their restaurant but they said the room was ready so no problem.
Mamta was there when we arrinved but didn't even say hello.
When Lily left there was little help. The lunch was freshly cooked and delicious. We said we'd be there for dinner and were asked to preorder to that the cook would have it prepped. We ordered the fillet fish meal but received boned fish which was a little too dry and no veg as per menu. We asked and they paid no attention or even tried to explain why. Mamta sat in her living room and ignored us. The gentleman who served said he didn't know anything and had to charge full price.
The tap in the bathroom was broken and the blinds did not close fully. There was a car that was reversed into the parking spot in front of our room so the exhaust fumes were able to come in the room.
Couldn't access the lounge (TV area) it was locked and there was no tea/coffee as per description.
Overall not happy at all
Verified traveller
Stayed 1 night in Dec 2023